I booked vacation to Miami and added the protection to the package , when you book they don't give u fixed flight time so as I received the confirmation. I wanted to add an extra night but all I can get that sorry we can't cancel .
I kept explaining I want extra night not cancel then I have protection . Surprisly u only allowed to use your protection in case of death or illness . This is the worse experience ever. I tried reaching their customer services but no new .
Even canceling the protection is not allowed . I will never use them again even for free
Reason of review: Poor customer service.
Monetary Loss: $1100.
Preferred solution: Let the company propose a solution.
I didn't like: Unhelpful.