San Francisco, California
1.1K views 34 comments
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Priceline is quite clear about the fact that if you use the Name Your Own Price function to book a flight or hotel, then that's non-refundable.On the other hand, if you book a flight and then are offered an upsell car rental, it's not at all clear that booking is non-refundable.

Presumably somewhere in their massive terms and conditions, it's written in small letters. I've never heard of a non-refundable rental car reservation. The fact that they won't refund your money for that - and don't make it clear in advance that they're not going to refund your money - is unconscionable. There are a number of similar services on the market to Priceline.

While I've been a loyal Priceline customer for the last few years, this will be my last experience with them.And I'm going to take as many fellow Priceline customers with me as I can!

Review about: Priceline Car Rental.

Review #325911 is a subjective opinion of a user.

PRODUCT OR SERVICE Priceline Car Rental
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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unhappy
Henderson, Nevada, United States #1283131

yes i agree! i cant even cancel my 300 car rental even a week in advance due to a medical emergency very upsurd!

Anonymous
Washington, District Of Columbia, United States #1232467

I called price-line to cancel a reservation 5 days prior to my flight they told me it was nonrefundable 5 days notice come on get serious I have done this before with other companies and they were more than fair with that much notice I will never use price-line again

mellowde
Wichita Falls, Texas, United States #1201667

I once booked vacation flights on Priceline for myself and 2 children.Only 2 seats were available on the flight.

Their system went ahead and booked the 2 and charged my card. Of course I could not use them without leaving one child. Priceline would not refund. I finally gave up and just ate the loss which was considerable.

I haven't use Priceline since. I have given most all their competition much business over the years since.

Priceline lost a lot of business and I would never recommend them.

Anonymous
Brentwood, Tennessee, United States #1189975

I have been a customer of Priceline for years now and have had a few bad experiences, but not so bad as this one.Southwest Airlines cancelled 600 flights due to a computer glitch.

No fault of my own - and Priceline confirmed that yet still made me pay $200 for a rental vehicle that I couldn't get to.They suck big-time and I will never use them again.

Anonymous
#1099088

they need to stop hiring robots they provide horrible customer service and can’t think themselves out of a zip lock bag.Priceline provides zero benefit and the price guarantee is ***, should have just gone direct.

I will never ever use their site again and will blast it on every social media I am a part of.If this was a refundable booking I would have cancelled it and given my money to monkeys to play with.

Anonymous
#1092369

AGREE! Despicable!

Anonymous
#1059753

Yeah, i selected a 2.5 to 3 star hotel on name your own price and got stuck with the freaking Quality Inn.I'm not a happy camper.

Not sure what their idea of 2.5 to 3 star is but that line is pretty crappy.Of course they were unwilling to fix it.

Anonymous
#1049886

Agree Priceline will never refund for any reason.They rarely give you the best price, and customer service is a joke.

Morons, probably underpaid, who read from a script.Avoid at all costs.

steve
Brooklyn, New York, United States #1026351

IM WITH YOU TO *** WITH PRICELINE

Blah
Berkeley, California, United States #941099

I stayed in Long Beach for two days at a crack hotel (not mentioned on the site) for 107$ a day and got a receipt that said 193$ - I called for a refund of the difference and they refused.THEN TOLD ME TO WRITE A LETTER TO THEM!

Are you kidding in 2015 I HAVE TO WRITE A LETTER?Priceline sucks.

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