Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Attempted to rent a car. Price was very good and not refundable.

When I tried to submit the final payment, I received an "oops...something happened...please try back later" message. Not wanting to lose my deal, I did try back but could not get back into the site. I tried a different site and reserved the same car, with the same rental company, for a higher price. Shortly after completing that transaction, I received a rental confirmation from Priceline - showing the duplicate reservation and amount charged.

I immediately called them and asked them to cancel the reservation and refund the amount. They told me they would need to investigate and would follow up in 1 day (which changed to 3 days in the middle of my service chat). I never heard back. I followed up more than a week later and they said they will not refund the charge.

How can they still be in business?

WARNING - Do not provide them with ANY personal or financial information as it's clear that they have no problem using it for inappropriate gain. I won't be using them again EVER.

Product or Service Mentioned: Priceline Car Rental Booking.

Reason of review: Unauthorized charge.

Monetary Loss: $152.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jun 01, 2017.
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