159 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Attempted to rent a car. Price was very good and not refundable.

When I tried to submit the final payment, I received an "oops...something happened...please try back later" message. Not wanting to lose my deal, I did try back but could not get back into the site. I tried a different site and reserved the same car, with the same rental company, for a higher price. Shortly after completing that transaction, I received a rental confirmation from Priceline - showing the duplicate reservation and amount charged.

I immediately called them and asked them to cancel the reservation and refund the amount. They told me they would need to investigate and would follow up in 1 day (which changed to 3 days in the middle of my service chat). I never heard back. I followed up more than a week later and they said they will not refund the charge.

How can they still be in business?

WARNING - Do not provide them with ANY personal or financial information as it's clear that they have no problem using it for inappropriate gain. I won't be using them again EVER.

Reason of review: Unauthorized charge.

Monetary Loss: $152.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Priceline Reviews

  1. 1456 reviews
  2. 405 reviews
  3. 163 reviews
  4. 82 reviews
  5. 69 reviews
Priceline reviews