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I booked a rental car on through Priceline for Avis rental (airport) for 8/29-9/5 due to my vehicle being at the repair shop. I received notification 8/30 (5:30 pm) that something personal had come up and I was trying to return the car early (due to my situation) as I...
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Anonymous
Anonymous

I have been ripped off by Priceline too, I booked a rental for 3 days through Priceline and changed it to 2 days at the counter before picking up the car, Guess what,they char...

Anonymous
Anonymous

I agree with you, have the same situation, and same response...like a bunch of robots. And my rental is 2 months out. Someone needs to look into their shady business practic...

#910517
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When I booked a car on Priceline for my wife they had me fill out the driver info and then my credit card info. When they sent me the confirm they had my wife's name. When she went to pick up the car, the rental agency wouldn't give it to her because the rental was...
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1.0
I didn't like
  • Bad customer service
  • Way of cheating
  • Not delivering what i purchased
#884772
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I literally spent 1 hour 42 minutes with same customer rep trying to get s refund. I booked my flight for $453 6 days later they have the same flight on thier website for $425 and they refused to refund the difference despite the fact they claim they have a price...
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#751586
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Booked a room around 1830 this afternoon, called Price Line to cancel around 1930 due to a family emergency. I was told that my $125 was nonrefundable. I understand the first night, but to be penalized for both days was untenable! When I called the chat line,...
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Anonymous
Anonymous

DuhNot their fault you cancelledIt's in huge printNoooooooo refunds Don't blame them for your ignorance

I didn't like
  • Refund policy
#751436
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I went to Miami for a family vacation and decided to use Priceline for the living situation. When I booked the room over the home The lady informed me that it was a four star room. When I actually arrived to the room it was a dormitory style room which had 12 people...
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1.0
#732391
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Priceline Car Rental Review

PRICELINE IS THE WORST!!!!! HAD A PROBLEM WITH MY PREPAID RENTAL CAR PRICELINE DID NOTHING TO RESOLVE IT I'M 500 MILES FROM HOME STRANDED, AND ON TOP OF THAT THEY CHARGED ME A 25 DOLLAR CANCELLATION FEE!!!!! I WILL NEVER USE THEM AGAIN!!!!! THEIR CUSTOMER SERVICE SUCKS!!!!!
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Website
#729122
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First, the room I received was not inside, it was outside and not as advertised via Priceline. The room was older, smelled stale, and was typically below my standard but I did not argue as I arrived late and was exhausted from my travels. The following day I attended...
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Anonymous
I am a victim

Yeah, first of all PL doesn't guarantee room type or in/out location. Secondly they up graded you to a suite. Suck it up sweetheart and move on. Yes, PL is the booking agent,...

2.0
I didn't like
  • Bait-and-switch tactics
  • Bad customer service
#682613
Reply to reviews
I dont know how to give a review about the hotel that u rep..this one is bad...State Line Inn..in md..this place sucks...talk about low rent...if this is how price line does buisness i dont want any part of it..very disappointed..now i can see why it was only 46 a...
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Anonymous
Anonymous

Again, you pair $46 a night, what the heck were you expecting? I paid a $1 for a burger at MD, can't believe it wasn't steak. Take responsibility for your own decisions and ...

1.0
#679418
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I purchase 2 round trip tickets which I could not use. AA has 2 flights with the same flight number leaving from the same airport which confused me. The ticket I got was for the 5 PM fight and I need to leave on the 5:50 flight. I contacted price line and every agent I...
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davi12
davi12

Lesson learned the hard way.

Anonymous
Anonymous

This is why always purchase direct from the airlines. I never considered the problem of flight numbers. Look up the issue of duplicate flight numbers on-line and you will se...

#668830
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I booked a room using the name your own price feature. When I looked up the hotel, I saw the rooms were cheaper on the hotel website. I reported the price difference to Priceline using the online chat feature because the phone wait time was 20+ minutes. I thought I...
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#659489
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