i bought travel insurance on a flight and our luggage back in october 2015 and when i had items stolen out of my luggage at the airport they had me file a claim which i did. it was only for $236.00 and i submitted all the documents that i could get which was most of them.
the only thing i couldn't get was a statement from american airlines as i didn't file until i got back home to the US (we flew out of the country). i didn't think it would matter if i waited until i got back to file. hard to file at an airport where noone speaks fluent english. i ended up filing a claim with the attorney general and am still fighting with trasamerica ins.
they had done nothing but lie to the attorney general just to get out of paying $236.00 for a claim! i will never purchase ins through them again!
Reason of review: Problems with payment.
I didn't like: Need a different travel insurance company.