I have tried to deal with them regarding a reservation refund, they referred me to airline. Airline says that I have to deal with Priceline as they were the 3rd party that booked it.
. Have been getting the run around for days.
Dear James Coblentz,
We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show.
Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please call JetBlue Airways directly at 1-800-538-2583, and reference the following Airline Confirmation number:
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information.
If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-774-2354.
Please be ready to enter your Trip Number 20884129286 when prompted.
Thank you for using priceline.com.
The priceline.com Customer Service Team
P.S. -- Please do not reply to this e-mail - e-mails sent to this address will not reach an agent.
Priceline Pros: Non, Promise lowest price.
Priceline Cons: Customer service is horrible, Lack of telephone support, Refunds and returns policy.