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So disappointed...I purchased my tickets from Priceline.com and when I check with the agent, I was told that I have until the next day 11:59pm PT to cancel with no fee. I even double checked with the agent "kim" and she reassured me that there will be no fee.

I needed to change the time of the flight due to a conflict, I cancelled it. The other agent told me there is a $14 fee.

When I called back to ask for a refund, since I was misinformed, they refused to refund this fee... This is not okay.

Reason of review: Problems with payment.

Monetary Loss: $14.

Preferred solution: Full refund.

I didn't like: Horrible customer service, Not receiving refund.

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