Guatemala, Guatemala
Not resolved

I placed a "bid" (offer) through priceline for a hotel in South Beach, Miami. I got "acceptance" for a hotel called "Whitelaw".

I arrived to the hotel late at night and was informed that an additional $15 per night would be charged over and above what I paid through priceline. I did not agree and said that I will take the matter with priceline which did not inform me at the time of making the offer or when I accepted it; nor do they let one retract their bid once there is "acceptance" on one's offer. The extra $15 are not a resort fee but a fee of "let's rip off a customer" type.

Priceline rather than refund that money and take it with hotel which missrepresented the facts at the time they accepted the bid, is supporting the hotel and hidding behind a "resort-fee" clause in their contract. Shame on them for cooperating with those scam artists.

Monetary Loss: $30.

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Needles, California, United States #230293

You have to keep in mind that the reason hotels resort to allowing Priceline reservations is because business is slightly slow because of the economy. They do not recieve much benefit from your stay other than having a full room for the night.

Your reservation is known as a "non revenue" room. You were probably being charged an upgrade fee. You are paying a price that barely covers having your room cleaned for the night. You are also likely paying a price that is a tiny fraction of what the hotel would normally charge.

Priceline is actually a "rip-off" to the hotels themselves. It is also a rip-off to the guests. You would be better off booking through the hotel, getting your choice of room type guaranteed, joining their points programs and reaping the benefits of their memberships. When you book through priceline you are guaranteed to get the worst room the hotels have; smoking, by an elevator;facing an icemachine;had a pet in it the night before; next to a housekeeping closet;in a noisy area;facing the highway; facing a brick wall;directly next to the nightclub etc.

You are simply topping off the occupancy of a hotel because the economy stinks. Shell out the extra twelve bucks and book through the hotel.

Ashby, Massachusetts, United States #230291

Priceline doesn’t cover all costs. The agreement that you accepted during the transaction states that additional fees may be charged by the hotel, which are routinely charged to all hotel guests, such as parking, resort fee, etc


This is from the terms and conditions on their site prior to entering in credit card info:

If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged.

All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.

(Prior to booking, but after you enter in credit card info):

If we accept your offer, we'll immediately charge the credit card you provide to us. Please note, you will not be provided with a list of hotel options. Please remember, once you click "Buy My Hotel Room" your request can not be changed, cancelled, or transferred and refunds are not allowed.

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