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I was told I could transfer my cruise to Priceline and get some promotions with them because Carnival Cruise Line will not match a better price or promotions. After talking to several (3) agents, as they don't have phone extensions to get the same person, I was no further then I was to start with.

Very frustrating! They need to listen to the phone conversation I had with an agent and they will hear all the things I was told I would get.

I will never use Priceline again and I will never recommend them to anyone. Horrible way to do business!

Product or Service Mentioned: Priceline Customer Care.

Reason of review: Poor customer service.

Preferred solution: You can't offer a customer something and then take it back and expect a happy customer. If you want to keep a customer, you fulfill what they were offered, no exceptions! .

I liked: Complete dishonest business model.

Company wrote 0 private or public responses to the review from Jan 13.
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