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Customer service
Exchange, Refund and Cancellation Policy
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Priceline = waste of time. They are the worst company i have ever dealt with.

Do not book with them EVER. I am a Canadian and they do not even price their products for me in CAD. When I realized prices were in USD, noted on the confirmation page, they said they cannot cancel my booking. I contacted them immediately after, literally 1 minute after booking.

The person I spoke to, Ceasar, was a real A**. He said it was my fault for not reading extremely fine print. NEVER IN MY LIFE HAVE I EXPERIENCED SUCH POOR SERVICE AND GENUINELY HORRIBLE HELP. It was as if his sole goal was to make sure I was unhappy after the conversation.

He repeated that it was solely my fault 5 times. Never again would I use priceline, and I certainly DO NOT recommend!!

Product or Service Mentioned: Priceline Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

I didn't like: Bait-and-switch tactics, Uncaring, Unhelpful.

Company wrote 0 public responses to the review from Dec 13, 2015.
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