Not resolved

it's 8:50 am Monday, 15 hours after I booked a package of flight and hotel with Priceline. It said I had a 24 hour window to cancel.

Well I've tried to cancel and I've been on the phone now with PL for almost 2 hours. This company is wicked shrewd, and not in a good way. First they told me that there would be a cancellation fee to cancel the flight. Then they said that my hotel was non-cancellable, saying it was the hotel's policy.

I finally got the flight cancelled, and decided to call the hotel directly. The hotel said that they would be happy to cancel my reservation up to the day I arrive, but that priceline has my money, they don't. They also said that they would never issue a cancellation fee. I have called PL back 3 more times and been given a run around and left on hold while they try to call the hotel to verify what I said.

They keep saying the telephone number isn't working. I called that hotel twice with no issue.

I will NEVER use PL again. They are horrendous.

Product or Service Mentioned: Priceline Room Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Apr 30.
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