I live in an area hit by a hurricane. They made me sit on hold for over2.5 hours only to be told I'm out of luck.
They never showed any concern. I have no words for how disappointed I am in this company. All I asked for is some basic answers of how to proceed in this event. They kept saying it's not my department I'll transfer you.
They offered no answers to my questions let alone resolutions.
Natural disasters happen and they should be prepared to have some answers. Really it was their total lack of concern
I had several up coming car rental reservations...I cancelled them all
Product or Service Mentioned: Priceline Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $168.
Preferred solution: Full refund.
I didn't like: Customer service.