I am very disappointed in priceline's service. We booked a 2 star hotel that priceline's website says was a good 2 star family hotel.
But it has hookers and drug dealers we tried to get a refund to leave the hotel but customer service says there was nothing they could do and we could not get our money back. They told us we had to stay the whole week and too bad for us! That's the last time we go with them!
Thankfully the hotel managers realised that customers should be treated with kindness and respect and changed our room for us. It still wasn't what we would have liked,but what else can we do?