The worse company I have even seen or heard in my life - do not ever use it.
I rented a car from them for my son and daughter in law, plane was defective and delayed several hours, they got to Baltimore about 4h late, at 12:05am. Counter closed at 12 but the guy was still there, however he refused to give them the car, he said, now i go home, though my son pleaded with him.
I called priceline, the said that my son and daughter could "sleep in the airport until next day and then they get a car." I asked for a refund so we could rent a car form Hertz that was still open, they refused. We paid again, got a car from Hertz. I called priceline next day for a refund since we never got the car and we paid Hertz. The lady refused, I talked to a manager, she said she will investigate and if the plane was late and we never took the car I will get reimbursed.
Though I had the proof that we never got the car, that reservation was canceled, we did not pick up he car, yet I never got reimbursed. I called them uncounted times, they were rude and refused to reimburse the amount.
Absolutely terrible customer service, they do not care for customers.
Reason of review: Poor customer service.
Monetary Loss: $125.
Preferred solution: Full refund.
I liked: Complete dishonest business model.
I didn't like: Horrifying, Poor customer service.