Harrodsburg, Kentucky
Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

The people working at this company are criminal. Not only did they not pay the hotel causing me to be charged twice, they are also refusing to refund me for a night that we didn't stay.

I had to get my credit card company involved and hope they can get my money back!

I am now out more money than if I had just made the reservation myself, and I found that the hotel was cheaper when the folks in front of me in line paid for their stay. Priceline is terrible, terrible, terrible, stay far away from these crooks!

Product or Service Mentioned: Priceline Days Inn Room Booking.

Reason of review: Poor customer service.

Monetary Loss: $195.

Preferred solution: Full refund.

I didn't like: Business ethic, Bad customer service, Unfair exchange policy, Advertised fares, Changing reservations, Agents unwilling to help.

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