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Priceline is a very bad agency. The customer service is super bad!

Late response and rude manner. I don't recommend anybody to use their services. They even ignore your safety and trouble that you may encountered. No reply from email, long hours waiting and wrong expectation setting.

As a well known travel agency, they don't have ideas on the new immigration rule issued by Thailand. No suggestion for clients regarding their safety issue. They only provide booking services which I can simply manage by myself. What's their value-add to client?

Nothing! I totally lost my trust to this travel company as well as Hutchison.

Monetary Loss: $3200.

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