Priceline
Reviews and Complaints

On March 25 I booked a hotel in Bastrop. TX for $211, after taxes abd fees, for two queen beds using the express deal service.

Within the hour I discovered both the hotel and priceline were selling the exact same room for 142.30 after taxes and fees if purchased without using the express deal service.

The express deal service is advertised as a cost saving tool to get a random hotel room. I was under the impression I was getting a savings. Instead I paid nearly $70 more for using the express deal service. This is false advertising and fraud.

I made 3 calls to customer service.

Priceline refused to refund the difference since the room was made on express deals. They also refused to refund the difference since I was not a vip member at the time of booking and did not qualify for the price match service.

My remedy is the get priceline to honor the price they are advertising and refund the difference.

Payed for 4 tickets in full through you to fly via Frontier in May. Flight was moved to 12 hours later with no notification.

Frontier says it's your fault and to contact you. You say to contact Frontier. Your AI *** is worthless. We have a wedding to attend, but will miss it.

Someone is to blame but each of you is blaming the other. Totally frustrated. Thinking this is a scam. If I don't get a response, I will report you to the Better Business Bureau.

Frontier wants $150 more a ticket to get us to make the wedding in time. This is not acceptable. You are messing with people's life's without any consideration or compassion.

Lacking any customer service. Get it together.

To Whom It May Concern,

Unbeknownst to me, up until I reached the airline Cust. Serv.

desk (at the boarding time that my itinerary/ confirmation said), I was unaware Id have a huge issue. I was told that I had already missed my flight although I arrived before departure and at the boarding time of 4:25 am. The Frontier rep. said that I needed to have been there a couple hrs.

or at least an hour prior to boarding time & to book the next flight I needed to pay $13x.xx via card for the next flight to Orlando, Fl. I was unable to do so & told him that as well & I was trying to figure something out but the rep told me I needed to step aside. I proceeded through the hectic/crowded area towards the door in order to contact Price Line via phone. Since Wed., 7/31 at approx.

4:35 am or so, I've called, online chatted etc. with Price Line & Frontier Reps as well as I contacted the Maingate Lakeside Resort hotel immediately after being turned away to let them know of the issue I had & that I wouldnt be able to follow through with the reservation. Initially, I was denied refund for the hotel booking fee via the Priceline customer service line. However, a couple calls later another rep at Priceline contacted the hotel & confirmed that the hotel rep had canceled on their end and I was refunded the hotel fee.

Unfortunately, my requests to Price Line for refund of the cost of the round-trip flights/fees have been unsuccessful & also a Frontier rep.

initially told me upon me being referred to contact Frontier, that I have to contact the 3rd party that I booked with for a refund. I now know & understand the protocol after being turned away at Frontier but, I humbly request refund because for whatever reason, human error or such. I was not informed verbally or electronically prior to the package I was assisted with booking being confirmed, that there is an expectation of arrival to the airline of an hour or more in advance. I dont agree with what the Priceline rep told me It's the customers responsibility to know...

because, it's not common knowledge for a first timer...

I didnt know or have a compelling reason to think to ask anything further after booking because I was told I was all set. I just ask that you consider everything that I have conveyed in this letter and please honor my request.