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Pissed Consumer Interviews ?

Priceline incorrectly combined my first name with my girlfriend's last name when I made car reservation. To be clear, THIS WAS PRICELINE'S MISTAKE. I could not alter the reservation online once reservation was completed nor could I reach a customer service agent to report their mistake (I tried calling). When I arrived at the airport to pick up the car I reserved, Alamo counter agent told me they could not honor the reservation because my name was listed incorrectly. She also said that Priceline would also not compensate Alamo for this rental for the same reason. Again, this was ALL PRICELINE'S MISTAKE. I called Priceline while I was at the counter and after a long argument, the customer service agent 'offered' to refund my reservation amount less a 'convenience fee' of $39.00. I repeatedly argued that the mistake was made by them and that I had no interest in paying this fee. Truly, this is skimming off the top after they made a mistake. Since I have an account with Priceline, my reservation pre-populates all forms with my personal information - including my name - and I merely checkout. How it combined my name with my girlfriend's last anem with my first name is something Priceline needs to address in tehir software. Priceline insisted I 'mistyped' my name when I reserved the car but why would I suddenly change my last name after using the same one for 58 years? There is no way my amnesia runs so deep that I input my name incorrectly when I made my reservation. After 35 minutes of arguing with Priceline, we terminated the call with them threatening to not refund me any of my money. They dinged me the $39.00 as you can see below. Dear Mark Kamatoy, We have cancelled your rental car reservation and will issue a refund to your credit card in the amount of 146.01 USD. This amount represents the original cost of your rental of 185.01 USD minus a cancellation fee of 39.00 USD. Your refund will be processed by our system within 1 business day. Your bank will then post it to your account. Bank processing time varies; however, if the refund has not posted to your account within a few days, we would suggest contacting your bank for further assistance. If you need further clarification regarding your reservation, we ask that you please respond to this email. Sincerely, The Priceline Customer Service Team (39106140305) Complained to my state attorney general but do yourself a favor - avoid this company and book directly. Alamo to its credit rented me a car for much less than Priceline gouged me for and the agent was far more gracioous
Scammers Used Priceline.ca went to Priceline.com
I booked a flight that said it included all taxes and fees and I was on a Canadian Flight Comparison site called hipmunk. Showed all prices on all sites in Canadian dollars, then I was not only charged US but taxes and fees extra. I lost about $500.00 because of these...
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1.0
I liked
  • Complete dishonest business model
  • Website access
  • Website
I didn't like
  • Deceptive people by phone
  • Unethical practices
  • Web site is horriable
#1334459
Reply to reviews
I called priceline to change my flight and a customer service told me that he cannot help me. He told me call again within 24 hours and I did. The same thing happened again for three times and then I gave it another try. Then they told me that there are only business...
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2.4
#1333222
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I added a car onto my flight reservation. The car was NOT a special discounted rate. 5 hours later I discovered I didn't need a rental and could catch a ride with a friend. I tried to cancel, and the rep would not even try to help me. They said rental prices were...
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1.3
I liked
  • Chat feature
  • Flight prices
I didn't like
  • Add-on to flight reservation cancellation policy
  • Poor customer service
  • Denied refund
#1332451
Reply to reviews
Made a hotel reservation through Priceline. When I arrived at the hotel, I was told they were overbooked and that the room I reserved and paid for did not exist. I called Priceline and was put on hold for 30 minutes. I ended cancelling my reservation and making my own...
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#1329900
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Priceline - Dishonest, inconsistent, rude
Every single time I have booked with priceline, if there is a resort fee, it is disclosed in the description prior to payment. This time I booked at the Hilton Singer Island Oceanfront. There was no mention of a resort fee. When my party went to check in they were...
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1.3
I didn't like
  • Deceptive people by phone
  • Business ethic
#1328870
Reply to reviews
Show

Priceline - No refund

Priceline - No refund
Priceline - No refund
Priceline - No refund
The hotel was discusting. The reeked of mold. I was alseep and the molded ceiling crashed in all over the place. I paid for 2 nights. I didnt even get to spend 1 night. Please refund both nights. Quality inn Grapevine tx.
5.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1328649
Reply to reviews
I reserved 4 vehicles back in April 2018 for Pickup on 7/28/18 at the McCarran Airport in New Orleans. The vehicles were reserved with Enterprise Rental Car w/a pickup time at 5 pm local time. Cool, so I thought! The day of departure, I noticed we were booked at TWO...
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1.7
I didn't like
  • Bad business practices and poor customer service
  • Unhelpful
  • Priceline business practices
#1326318
Reply to reviews
Well firstly i will say how is this company still in bussiness?. We booked a vacation to europe on website said only 5 tickets left so we booked got to the plane it was half empty. Deceitful on website lying then got on plane and found out that the plane we were on was...
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#1325302
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Purchased round trip tickets in June 2018 for a trip in August 2018 from Priceline. Our group had a layover in Atlanta. When we arrived at the gate to fly to our final destination, we discovered there were NO seats assigned to our group. The airline could only get us...
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Anonymous
Anonymous

That's 100% your own fault for trying to cheap out with a 3rd party search engine. Deal directly with your providers and you most likely won't have incidents like what you hav...

I didn't like
  • Every swindling practice they perform
#1324189
Reply to reviews
My review (see below) may seem like it's about Avianca, but it's only about Priceline. Make sure you understand Avianca's policy. It's very clear on their website about air fare. My message is about Priceline. They mislead their customers and beause of that you could...
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1.0
#1322117
Reply to reviews