Priceline
Reviews and Complaints
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Verified Reviewer |
Chicago, Illinois
I’m trying to get my money back
Im longer i the motel and I need my money back as soon as possible this has been a huge inconvenience
- Not happy customer just want my money back
Preferred solution: Full refund
User's recommendation: Make sure you have a complete understanding with the motel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Evansville, Indiana
I rented a car last week through price...
I rented a car last week through Priceline on July 10. I had to cancel, so I need to get a refund on that insurance money, $36.00, I paid through Priceline. Thank you.
Preferred solution: Full refund
User's recommendation: Yes I will
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Verified Reviewer |
Brooklyn, New York
To cancel a reservation
- - -Booked the wrong date and tried to cancel.
- - -Support waited for a cancellation email response.
- - -No cancellation response; check-in was July 6, 2026.
I needed a reservation for June 23, 2026 for that night and mistakenly booked the wrong date. After noticing I immediately called customer support to cancel that reservation.
They said that they was waiting for a response to the email that they sent to cancel. I immediately made another reservation for that night. I called again because I didn't see any response about the cancelation in my email.
Still waiting, the check in was yesterday July 6, 2026. I'm very disappointed that I didn't received any response of this manner.
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Verified ReviewerRefund
We were scammed out off $262.00 and we didnt get a refund . We called Orleans in Las Vegas and we spoke to two people about pricing on a hotel and the number on line was a scam.,
- Dont get what you paid for
Preferred solution: Full refund
User's recommendation: Don’t believe Price Line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Washington, Kentucky
Refund
- - Booked a rental, but no cars were available.
- - Budget rebooked me by phone three times; no cars were available and I never rented; I want a refund.
I booked a rental, and there were no rentals available; they said unavailable on cars. They rebooked me a vehicle three more times through Budget over the phone, and the same I was refused a rental and told none were available at all.
No cars available, so I need a refund.
I never canceled or modified; I never received or rented a car on your behalf and theirs. Thank you, ASAP, please.
Preferred solution: Full refund
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Verified ReviewerHotel says they have a deposit that I don't have
Nobody answered the phone at this number and I can't get my room without a fifty-dollar deposit that's not mentioned.
- Never had a problem til now
- Cant get anybody on the phone
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
A lot of problems trying to straighten out one issue trying to get refund straightened out without talking to three or four or five Representatives and losing calls all the time you're automated system has a lot of issues
- Your automated system
Preferred solution: Full refund
User's recommendation: You have a lot of problems with your automated system that needs straightening out badly
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Verified Reviewer |
Richmond, Virginia
Dear Priceline, I apologize for saying...
Dear Priceline,
I apologize for saying damn you for not reminding me. I realize you did not deduct any payments and your live Gent anda helped me out tremendously.
He was kind patient And personable. Much appreciated. He solved my problem . God bless you instead.
Many blessings to your company and staff.
Thank you. Dana King
Preferred solution: Full refund
User's recommendation: Speak to a live agent
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Verified Reviewer |
Denver, Colorado
Worst experience i ever had i made many...
Awful
Worst experience I ever had. I made many calls and got nowhere.
I was so stressed. Why would they book a motel the day before we got there on the 21st, but our flight didn't leave ***, S.C., until the 22nd? So now we have to pay for the extra day because our flight back is on Thursday, and American Airlines, a 5-hour flight, told us that we would reach ****** around 8 PM.
We didn't land in ****** until around 12:30 AM. Just the worst experience for us.
Preferred solution: Call me 843 709 **** we can discuss it and what are you willing to do to keep us as customers
User's recommendation: I wouldn't at this time suggest anyone to go thur but Im willing to give yall the opportunity to make things better and then I will give yall a rating
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Cancellation
Hotel is horrible, we refuse to stay! I've been trying to get a hold of someone from Priceline, but know one is answering!
Someone needs to call me back. We've already got rooms at a different hotel.
Preferred solution: Full refund
User's recommendation: *** no, don't stay here!
Anna, Texas
No services rendered dispute
- - I was charged for Oct 26 stay I did not use and no services were rendered.
- - Priceline charged after cancellation, Days Inn would waive charges.
I was charged for a hotel stay on October 26, 2025, at the *** in ***, ***, when I did not stay there. I told the front desk there were some gangs hanging around the parking lot in front of my room and did not want to stay there.
Days Inn said they would waive the charges, but Priceline still charged me for the hotel stay after I canceled it and stayed at the *** instead without using Priceline. I cannot get my money back; the way Priceline does to customers is unfair; no services were rendered.
I want my money back. The bank said I have to take care of it with the retailer.i called Priceline they do not answer the phone for customer problems only new reservation lines.
- Thieves
Preferred solution: Full refund
User's recommendation: I do not recommend any girl using Priceline,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReseveration
I called twice and both times the representative said they would call me back and didn’t. Nothing was resolved.
Representative did not follow up like she said she would after speaking to me. She was supposed to call back in an hour, and that was yesterday. I tried to call back today and got disconnected.
- Horrible customer service
Preferred solution: One night removed from my reservation.
User's recommendation: Don’t use this company
Euless, Texas
Poor quality and dirty room at *** in ***
- - Bath/bedroom cleanliness poor; no soap or shower dispenser; mould.
- - Phone and A/C thermostat fail; A/C runs; room cold; refund $172.73.
Claim was filed for lack of cleanliness in the bath and bedroom... there was no soap dispenser on the shower wall nor any soap to be used!!
Just 2 holes where the dispenser was supposed to be!!! Neither was there any hand soap! The shower floor was mouldy indicating it had not been cleaned in some time! The light fixtures had dead bugs in them and ther floor had something peeling from the bed base that was not being cleaned!!
The phone did not work and the thermostat on the a/c did not work!! Tried to regulate temp but a/c would not turn off so unplugged it but still kept running making the room uncomfortabley cold!!!
This is the 3rd time I have had to give you this info!!!
Does anyone look at your messages? Just refund my $172.73 for having to stay in a pathetically cleaned room if it was cleaned at all!!!
User's recommendation: Check room before you pay!!! I have been trying to get a refund for 2 weeks and they always find another reason to keep from refunding!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy refund
Nothing nobody is helping with getting my refund back
I try to check in the hotel room and I couldnt cause I didnt have any valid ID so I was unable to check in that day.. so I would like my refund back
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Strongsville, Ohio
My money back from a room I didn’t stay in
I need to know when I get my money back from a room I didn't stay at. They sent an email to you. I'm on a fixed income.
- Cheap prices
- When they took my money when i tried to cancel the room
Preferred solution: Full refund
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Unless you left the room right away, you are NOT entitled to a refund.