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Pissed Consumer Interviews ?

Priceline incorrectly combined my first name with my girlfriend's last name when I made car reservation. To be clear, THIS WAS PRICELINE'S MISTAKE. I could not alter the reservation online once reservation was completed nor could I reach a customer service agent to report their mistake (I tried calling). When I arrived at the airport to pick up the car I reserved, Alamo counter agent told me they could not honor the reservation because my name was listed incorrectly. She also said that Priceline would also not compensate Alamo for this rental for the same reason. Again, this was ALL PRICELINE'S MISTAKE. I called Priceline while I was at the counter and after a long argument, the customer service agent 'offered' to refund my reservation amount less a 'convenience fee' of $39.00. I repeatedly argued that the mistake was made by them and that I had no interest in paying this fee. Truly, this is skimming off the top after they made a mistake. Since I have an account with Priceline, my reservation pre-populates all forms with my personal information - including my name - and I merely checkout. How it combined my name with my girlfriend's last anem with my first name is something Priceline needs to address in tehir software. Priceline insisted I 'mistyped' my name when I reserved the car but why would I suddenly change my last name after using the same one for 58 years? There is no way my amnesia runs so deep that I input my name incorrectly when I made my reservation. After 35 minutes of arguing with Priceline, we terminated the call with them threatening to not refund me any of my money. They dinged me the $39.00 as you can see below. Dear Mark Kamatoy, We have cancelled your rental car reservation and will issue a refund to your credit card in the amount of 146.01 USD. This amount represents the original cost of your rental of 185.01 USD minus a cancellation fee of 39.00 USD. Your refund will be processed by our system within 1 business day. Your bank will then post it to your account. Bank processing time varies; however, if the refund has not posted to your account within a few days, we would suggest contacting your bank for further assistance. If you need further clarification regarding your reservation, we ask that you please respond to this email. Sincerely, The Priceline Customer Service Team (39106140305) Complained to my state attorney general but do yourself a favor - avoid this company and book directly. Alamo to its credit rented me a car for much less than Priceline gouged me for and the agent was far more gracioous
Horrible experiance at days inn in florence, SC booked with priceline
Horrible experiance at days inn in florence, SC booked with priceline
Horrible experiance at days inn in florence, SC booked with priceline
Horrible experiance at days inn in florence, SC booked with priceline
Horrible experiance at days inn in florence, SC booked with priceline
Horrible experiance at days inn in florence, SC booked with priceline
Horrible experiance at days inn in florence, SC booked with priceline
Horrible experiance at days inn in florence, SC booked with priceline
Horrible experiance at days inn in florence, SC booked with priceline
I clicked on an express deal on priceline.com. the hotel it assigned me was Days Inn Florence Civic Center | 140 Dunbarton Dr Florence, SC. When I arrived the young lady behind the counter was very obvious about not wanting to do more than absolutely necessary to get...
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1.9
I didn't like
  • Customer service is very poor
#1435777
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I've done research on their web site. There is no way a consumer can find out about their policies until you committ. That last second before accepting the purchase is the only time. I can't even find their polieis as a consumer checking them out. We have an...
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Anonymous
Anonymous

They stole from me sold me a room that was not correct. Spent close to 7 hours on the phone with them and the hotel. They told me everything was fixed and go to go . We fly al...

Anonymous
PlacidDachshund

I would love That. I’ve been trying to get somebody from America to talk to me but the only customer service representatives they seem to have our in the Philippines who have ...

#310378
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Priceline - Executive Car Rental
Priceline - Executive Car Rental
Priceline - Executive Car Rental
Priceline - Executive Car Rental
Priceline - Executive Car Rental
I can not believe you allow this company to use you as a hub. I will be tweeting out and posting on Facebook. Also I will be going on Podcasts, as well soon and saying as much. I booked the car let them no I would be returning car 2 days later. Then I had a flat took...
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#1362018
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Most people in the world are working class people. People who generally earn an average of $25-45k per year. This would mean they would have to work at least three or more days to generate a net income of $250-350 dollars. A typical roundtrip thru Priceline is between...
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1.0
I didn't like
  • Being lied to about online flights were not actually available
  • Add-on to flight reservation cancellation policy
  • Pricing policies
#1444892
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The worst experience with priceline! We booked family vacation , flight and hotel in Cancun Mexico with priceline. When we arrived in the hotel The Ritz Carlton, with two little kids , we were told that there is no reservation for us, it was 4 pm , and we were enough...
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1.0
#1418820
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So i bought a ticket from Priceline.com. It says at the beginning i get to pick my seat. But i don't get to pick my flight. It's one of those blind deals. As long as i get to pick my seats I'm ok with that for i still get to pick a window of when the flight leaves,...
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1.6
I didn't like
  • Bait and switch
  • Customer care
  • Given the runaround
#1430080
Reply to reviews
They misspelled my name on the ticket by leaving out a letter, and since this is a flight to Europe, it could give me big problems at check-in. I have been on the phone with them four times already! Nothing yet! This has been going on since my booking in early October...
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1.5
I didn't like
  • Difficulty getting to a person to speak with
  • Horrifying
  • I was on the phone for hours and hours
#1421626
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Priceline faults advertisers and steals your money

Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
I booked a room through Priceline that was supposed to be comparable to the Hampton Comfort or Fairfield Inn what I got instead it was a scummy and nasty hotel with {{Redacted}} stains on the blankets blood stains on the comforters, slime in the shower, the whole room with filthy and absolutely no way comparable to any of the hotels listed. I contacted Priceline they refused to do anything about it and pretty much told me tough luck ... false advertising thieves!
1.2
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1187405
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Priceline - Mistakenly used them for a car rental 6 months in future

BEWARE OF PRICELINE and their policies....THEY ARE DECEPTIVE in getting you to provide payment UP FRONT when you can book with the car rental company DIRECTLY without this up front NON REFUNDABLE, TRANSFERABLE, CHANGEABLE reservation. THEY ARE THIEVES Angry . AVOID THEM LIKE THE PLAQUE. Angry
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1419700
Reply to reviews

Contact Priceline

Mailing Address:
Priceline.com
800 Connecticut Avenue
Norwalk, Connecticut 06854
United States
Phone:
(800) 774-2354
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Priceline - MASSIVELY SLOW REFUNDS!!

I WAS TOLD BY CS THAT A REFUND WOULD TAKE 24 HOURS ---6 DAYS LATER STILL NO REFUND. I KEEP GETTING DIFFERENT STORIES AND AM SICK OF IT. THE LAST TIME I GOT PA YPAL ON A CONFERENCE CALL WITH THEM AND PRICELINE CHANGED THEIR STORY AND SAID -- OH YOU HAVE TO ALLOW UP TO 10 DAYS FOR A REFUND. SO SICK OF THIS BS. THATS A CRAZY AMOUNT OF TIME TO HOLD SOMEONES MONEY … NEVER AGAIN WITH PRICE LINE-- NEVER, EVER, AGAIN.
#1425594
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