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Pissed Consumer Interviews ?

Priceline incorrectly combined my first name with my girlfriend's last name when I made car reservation. To be clear, THIS WAS PRICELINE'S MISTAKE. I could not alter the reservation online once reservation was completed nor could I reach a customer service agent to report their mistake (I tried calling). When I arrived at the airport to pick up the car I reserved, Alamo counter agent told me they could not honor the reservation because my name was listed incorrectly. She also said that Priceline would also not compensate Alamo for this rental for the same reason. Again, this was ALL PRICELINE'S MISTAKE. I called Priceline while I was at the counter and after a long argument, the customer service agent 'offered' to refund my reservation amount less a 'convenience fee' of $39.00. I repeatedly argued that the mistake was made by them and that I had no interest in paying this fee. Truly, this is skimming off the top after they made a mistake. Since I have an account with Priceline, my reservation pre-populates all forms with my personal information - including my name - and I merely checkout. How it combined my name with my girlfriend's last anem with my first name is something Priceline needs to address in tehir software. Priceline insisted I 'mistyped' my name when I reserved the car but why would I suddenly change my last name after using the same one for 58 years? There is no way my amnesia runs so deep that I input my name incorrectly when I made my reservation. After 35 minutes of arguing with Priceline, we terminated the call with them threatening to not refund me any of my money. They dinged me the $39.00 as you can see below. Dear Mark Kamatoy, We have cancelled your rental car reservation and will issue a refund to your credit card in the amount of 146.01 USD. This amount represents the original cost of your rental of 185.01 USD minus a cancellation fee of 39.00 USD. Your refund will be processed by our system within 1 business day. Your bank will then post it to your account. Bank processing time varies; however, if the refund has not posted to your account within a few days, we would suggest contacting your bank for further assistance. If you need further clarification regarding your reservation, we ask that you please respond to this email. Sincerely, The Priceline Customer Service Team (39106140305) Complained to my state attorney general but do yourself a favor - avoid this company and book directly. Alamo to its credit rented me a car for much less than Priceline gouged me for and the agent was far more gracioous
I've done research on their web site. There is no way a consumer can find out about their policies until you committ. That last second before accepting the purchase is the only time. I can't even find their polieis as a consumer checking them out. We have an...
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Anonymous
PlacidDachshund

I would love That. I’ve been trying to get somebody from America to talk to me but the only customer service representatives they seem to have our in the Philippines who have ...

Anonymous
Anonymous

then do it i work at priceline i dare you. you will lose.

#310378
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Priceline - Executive Car Rental
Priceline - Executive Car Rental
Priceline - Executive Car Rental
Priceline - Executive Car Rental
Priceline - Executive Car Rental
I can not believe you allow this company to use you as a hub. I will be tweeting out and posting on Facebook. Also I will be going on Podcasts, as well soon and saying as much. I booked the car let them no I would be returning car 2 days later. Then I had a flat took...
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#1362018
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Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
I booked a room through Priceline that was supposed to be comparable to the Hampton Comfort or Fairfield Inn what I got instead it was a scummy and nasty hotel with {{Redacted}} stains on the blankets blood stains on the comforters, slime in the shower, the whole room...
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1.2
#1187405
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Show

Priceline - No refund

Priceline - No refund
Priceline - No refund
Priceline - No refund
The hotel was discusting. The reeked of mold. I was alseep and the molded ceiling crashed in all over the place. I paid for 2 nights. I didnt even get to spend 1 night. Please refund both nights. Quality inn Grapevine tx.
5.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1328649
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I have been renting cars through priceline for years and never had a problem cancelling till today. I did the exact same practice and rented a car for $460, I went to cancel today as I am no longer needing it and they said I had got a special price that was non...
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1.2
I didn't like
  • Misleading examples
  • Unable to cancel rental car
#1388892
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The worse company I have even seen or heard in my life - do not ever use it. I rented a car from them for my son and daughter in law, plane was defective and delayed several hours, they got to Baltimore about 4h late, at 12:05am. Counter closed at 12 but the guy was...
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1.0
I liked
  • Complete dishonest business model
I didn't like
  • Horrifying
  • Poor customer service
#1377159
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I reserved 4 vehicles back in April 2018 for Pickup on 7/28/18 at the McCarran Airport in New Orleans. The vehicles were reserved with Enterprise Rental Car w/a pickup time at 5 pm local time. Cool, so I thought! The day of departure, I noticed we were booked at TWO...
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1.7
I didn't like
  • Priceline business practices
  • Unhelpful
  • Bad business practices and poor customer service
#1326318
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3 hours before I was leaving for my week long trip, I received an email where my hotel was cancelled and refunded with no explanation. I didn’t cancel the hotel Priceline did. I tried calling but could not get through to anyone, I tried to do s chat with no luck. I...
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1.0
#1381754
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I have never been more disappointed in the service I have received from a vendor. I booked hotel, car and flight through Priceline. What a mistake. I called to try and change a connection because I booked the tickets for my 85 year old father and my 80 year old Mother...
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Anonymous
Anonymous

Very difficult to change or cancel airline reservations these days.

#1356425
Reply to reviews
Priceline - Dishonest, inconsistent, rude
Every single time I have booked with priceline, if there is a resort fee, it is disclosed in the description prior to payment. This time I booked at the Hilton Singer Island Oceanfront. There was no mention of a resort fee. When my party went to check in they were...
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1.3
I didn't like
  • Business ethic
  • Deceptive people by phone
#1328870
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