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Pissed Consumer Interviews ?

Priceline incorrectly combined my first name with my girlfriend's last name when I made car reservation. To be clear, THIS WAS PRICELINE'S MISTAKE. I could not alter the reservation online once reservation was completed nor could I reach a customer service agent to report their mistake (I tried calling). When I arrived at the airport to pick up the car I reserved, Alamo counter agent told me they could not honor the reservation because my name was listed incorrectly. She also said that Priceline would also not compensate Alamo for this rental for the same reason. Again, this was ALL PRICELINE'S MISTAKE. I called Priceline while I was at the counter and after a long argument, the customer service agent 'offered' to refund my reservation amount less a 'convenience fee' of $39.00. I repeatedly argued that the mistake was made by them and that I had no interest in paying this fee. Truly, this is skimming off the top after they made a mistake. Since I have an account with Priceline, my reservation pre-populates all forms with my personal information - including my name - and I merely checkout. How it combined my name with my girlfriend's last anem with my first name is something Priceline needs to address in tehir software. Priceline insisted I 'mistyped' my name when I reserved the car but why would I suddenly change my last name after using the same one for 58 years? There is no way my amnesia runs so deep that I input my name incorrectly when I made my reservation. After 35 minutes of arguing with Priceline, we terminated the call with them threatening to not refund me any of my money. They dinged me the $39.00 as you can see below. Dear Mark Kamatoy, We have cancelled your rental car reservation and will issue a refund to your credit card in the amount of 146.01 USD. This amount represents the original cost of your rental of 185.01 USD minus a cancellation fee of 39.00 USD. Your refund will be processed by our system within 1 business day. Your bank will then post it to your account. Bank processing time varies; however, if the refund has not posted to your account within a few days, we would suggest contacting your bank for further assistance. If you need further clarification regarding your reservation, we ask that you please respond to this email. Sincerely, The Priceline Customer Service Team (39106140305) Complained to my state attorney general but do yourself a favor - avoid this company and book directly. Alamo to its credit rented me a car for much less than Priceline gouged me for and the agent was far more gracioous
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Priceline - MASSIVELY SLOW REFUNDS!!

I WAS TOLD BY CS THAT A REFUND WOULD TAKE 24 HOURS ---6 DAYS LATER STILL NO REFUND. I KEEP GETTING DIFFERENT STORIES AND AM SICK OF IT. THE LAST TIME I GOT PA YPAL ON A CONFERENCE CALL WITH THEM AND PRICELINE CHANGED THEIR STORY AND SAID -- OH YOU HAVE TO ALLOW UP TO 10 DAYS FOR A REFUND. SO SICK OF THIS BS. THATS A CRAZY AMOUNT OF TIME TO HOLD SOMEONES MONEY … NEVER AGAIN WITH PRICE LINE-- NEVER, EVER, AGAIN.
Company wrote 0 public responses to the review from 2 days ago.
#1425594
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Today, December 12, I bought two nights at an Express deal in San Diego for the Hyatt Regency. The original advertising was for $61. I knew their would be taxes and fees. At the pay page, in big green letters it says, "Total priceline price" and that includes taxes and...
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Company wrote 0 public responses to the review from Dec 12.
#1422295
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They misspelled my name on the ticket by leaving out a letter, and since this is a flight to Europe, it could give me big problems at check-in. I have been on the phone with them four times already! Nothing yet! This has been going on since my booking in early October...
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Company wrote 0 private or public responses to the review from Dec 12.
1.5
I didn't like
  • I was on the phone for hours and hours
  • Horrifying
  • Difficulty getting to a person to speak with
#1421626
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Priceline - Mistakenly used them for a car rental 6 months in future

BEWARE OF PRICELINE and their policies....THEY ARE DECEPTIVE in getting you to provide payment UP FRONT when you can book with the car rental company DIRECTLY without this up front NON REFUNDABLE, TRANSFERABLE, CHANGEABLE reservation. THEY ARE THIEVES Angry . AVOID THEM LIKE THE PLAQUE. Angry
Company wrote 0 private or public responses to the review from Dec 10.
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1419700
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The worst experience with priceline! We booked family vacation , flight and hotel in Cancun Mexico with priceline. When we arrived in the hotel The Ritz Carlton, with two little kids , we were told that there is no reservation for us, it was 4 pm , and we were enough...
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Company wrote 0 private or public responses to the review from Dec 08.
1.0
#1418820
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Priceline - Check in issues

Got to hotel to check in computers where down, never got asked for number to get call when system was back up. I paid 116 dollars when room was pruced at 69 dollars then get to hotel finally do get chance to check in and got harrassed by security and had to pay another 81 dollars
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 22.
1.0
Details
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
Product or Service Quality
Product
#1405949
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Priceline Trip Number: 158-600-764-22 I booked the hotel at Priceline and now I have this problem that I have been charged twice. Once YOU and second time this hotel I’ stayed in. And I’ve tried to solve this problem with your Live chat agents but they weren’t...
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Company wrote 0 private or public responses to the review from Nov 15.
#1401676
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In good faith in July 2018, I purchased 2 round trip airline tickets through Priceline for American Airlines. I have been calling Priceline, and booking. Com all day to obtain information regarding these flights. When I call priceline, they say they have found my hotel...
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Company wrote 0 private or public responses to the review from Nov 05.
#1394405
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Priceline - Didn’t receive my seats

After selecting seats tigether for all four flights my wife and I were surprised to be seoarated on two out of the four flights. I will never book with them again.
Company wrote 0 public responses to the review from Nov 04.
#1394109
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I have been renting cars through priceline for years and never had a problem cancelling till today. I did the exact same practice and rented a car for $460, I went to cancel today as I am no longer needing it and they said I had got a special price that was non...
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Company wrote 0 private or public responses to the review from Oct 25.
1.2
I didn't like
  • Unable to cancel rental car
  • Misleading examples
#1388892
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