Priceline
Priceline Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Priceline has a 1.6 star rating from 1886 reviews; 16% would recommend and 57% say they won't reuse the service. Many cite pricing benefits but frequent issues with refunds, billing and customer service.
Positive Feedback
Users praise Priceline reviews for good prices and easy booking, with occasional helpful agents resolving issues.
Negative Feedback / Risk Areas
- Recurrent Priceline customer complaints about failed refunds and slow credit or refund processing.
- Poor customer service access and long hold times when disputing charges or cancellations.
- Payment and billing problems including declined cards, double charges, and rental pickup denials.
- Frequent misrepresented or unsanitary hotel listings and canceled reservations on arrival.
Key Takeaways for Future Customers
- Expect low Priceline ratings; read Priceline reviews carefully before booking.
- Document payments and confirmations, and be prepared to escalate billing or refund issues.
- Consider direct booking for complex itineraries or when customer service access is critical.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Priceline has a 1.6 star rating from 1886 reviews; 16% would recommend and 57% say they won't reuse the service. Many cite pricing benefits but frequent issues with refunds, billing and customer service.
Positive Feedback
Users praise Priceline reviews for good prices and easy booking, with occasional helpful agents resolving issues.
Negative Feedback / Risk Areas
- Recurrent Priceline customer complaints about failed refunds and slow credit or refund processing.
- Poor customer service access and long hold times when disputing charges or cancellations.
- Payment and billing problems including declined cards, double charges, and rental pickup denials.
- Frequent misrepresented or unsanitary hotel listings and canceled reservations on arrival.
Key Takeaways for Future Customers
- Expect low Priceline ratings; read Priceline reviews carefully before booking.
- Document payments and confirmations, and be prepared to escalate billing or refund issues.
- Consider direct booking for complex itineraries or when customer service access is critical.
Media from reviews
Georgetown, Delaware
Question about cost of flight to Fort Meyers Fl from BWI
Am I being charged for the layover flight in Atlanta on my way to Fort Meyers another fare and seat?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
File complaint against priceline and extended stay
The property advertises elevators and on-site laundry facilities; however, during my stay the elevators were extremely slow and unreliable, causing long delays.The laundry facilities were non-functional/broken, despite being listed as an available amenity.These issues were not disclosed prior to booking and significantly impacted the usability of the stay.The condition of the room and common areas did not align with the quality presented in Priceline’s listing.Management was notified of these issues but did not provide a solution, repair timeline, or accommodation.No partial or full refund was offered despite the reduced functionality of advertised amenities.Video evidence has been uploaded showing the actual condition and functionality issues at the property.
The property conditions did not match the photos or descriptions shown on Priceline at the time of booking.Multiple essential amenities were unavailable, including elevators and laundry facilities, despite being advertised.The unsanitary condition of the room required immediate cleaning beyond normal wear and tear, which was not provided.The issues were reported to hotel management during the stay, but no corrective action or alternative accommodation was offered.The hotel failed to offer a partial or full refund despite the documented issues.Priceline was used as the booking platform, but the hotel refused to take responsibility, redirecting responsibility back to Priceline.The stay did not meet basic hospitality standards, making the room unsuitable for the length of stay booked.Video evidence has been uploaded showing the actual condition of the property at the time of stay.
Upon arrival, the property was significantly misrepresented. The room and common areas were unsanitary, including visibly dirty conditions.
Multiple elevators were non-functional, and the on-site laundry facilities were broken, making basic amenities unavailable during my stay.
These issues were not disclosed at the time of booking.
Additionally, when I raised these concerns, the hotel manager responded in an unprofessional and dismissive manner, showing no effort to resolve the problems or accommodate the situation.
Due to the poor conditions, lack of advertised amenities, and unprofessional management, the stay did not meet reasonable expectations or the terms presented by Priceline. This constitutes a failure to deliver the service that was paid for.
I am requesting a full refund of $750 based on false advertising, unsanitary conditions, and failure to provide basic services as advertised.
- Affordable hotels
- Hotels not at advertised
Preferred solution: Full refund
User's recommendation: Avoid staying at extended stay northeast in ft myers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation not refunded
i hate not talkimg to a human, uou cant talk to ai
They never checked in. When I was told it was canceled, I got no numbers but this: not sure what it is, Microhotel, Palm Coast, FL. They sent me this email with a partial number, which is 85412EE051051. It's been past 30 days; I did a dispute with PayPal, that's the card they charged on.
I never gave them that info, just my email. If this doesn't get refunded $210 for 3 nights, I will get a lawyer myself through Elder Source.
I called the Microhotel, and the desk clerk remembers me calling. Can you help?
- I canceled in 2 hrs theyre just not refunding or responding
Preferred solution: Full refund
User's recommendation: priceline, all of them i dont want to speak with their AI, so sickening
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alexandria, Virginia
To fix flight reservation
Nothing at all, I was just giving the runaround. I've been calling for days trying to change or fix my flight.
I have a medical procedure coming up for my three-year-old son next week in Madison, Wisconsin.
All I'm asking for is a different flight for the money Priceline has of mine already. I also need to change the dates of the flight.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit
My flight got cancelled, so I need a credit for my flight. Please issue a refund. American Airlines did the cancellation.
- Waiting
Preferred solution: Full refund
User's recommendation: Getting my credit
Pittsburgh, Pennsylvania
Deplorable room
Room is dirty, toilet clogged, bathtub filling up, no ice, no cups. Unacceptable. Stayed here because of my plumbing; not paying for bad plumbing here.
- Dirty plumbing no ice
Preferred solution: Full refund
User's recommendation: Dont stay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a credit with you guys there
I would like to know what happened with the credit I have there. I would like to take a flight and I need that credit back.
Preferred solution: Full refund
Portland, Oregon
Room complaint, ask for discount.
Super noisy until 1:30 a.m. Not clean.
Found a bedbug. People living in units. Lousy food.
Don't book. Don't book.
Preferred solution: Price reduction
User's recommendation: Don't book
Cleveland, Ohio
Bed Bug in both beds didn’t stay at the hotel was charged
I checked in the room and had to change from my first room because the shower was dirty. The second room had bed bugs. When I went downstairs, there was nobody to talk to.
- Good deals and service
- Room was nasty
- Bed beds
- Bad service
Preferred solution: Full refund
User's recommendation: No this happened multiple times
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBo one answered
Never able to talk to anyone. Kept getting disconnected after Priceline possible being static and not following any of my responses
Robertsville, Missouri
Refund from motel
I go out to check in. He takes a copy of my ID and says I owe him a $300.00 deposit for the room.
I tell him I didn't see that anywhere in the fine print. Well, I don't have the deposit, so I told him I want my refund back.
He tells me that I have to go through the third party. And he asked us to leave; his property lobby was closed.
Preferred solution: Full refund
User's recommendation: DONT GO THERE!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
I was lied to and denied my rental car t that I was approved for and they haven't even fixed it
When I went to go pick up my car that I was approved for the place at Topeka he refused me and refused to look at my email and I am not happy at all I was approved I could have paid him the money and he was rude and denied me and made me feel like I was worthless when I had the email to prove that I was approved and I got denied and I needed that car to go see my future step kids now I'm sitting here pissed because I was supposed to have my rental car this morning and I got denied I think something needs to be done about this before I do something on my own that man needs to grant me what I was promised I had the cash but he went in my we don't take cash but I was already done approved I need this fixed or I'm going to go higher up I would love to get a call saying come pick up your rental car for your charge that was wrong and I will be glad to talk to him and be little him like he did meI'm not that kind of person I want what was draining to me, I was supposed to pick that car up at 7:00 a.m. I went down there I walked out feeling ashamed feeling that that man needs to be fired
User's recommendation: I really don't have anything more to say they need to fix this if you ask me I didn't do nothing wrong I was lied to or misrepresented
You had a RESERVATION, not an approval to waltz in and leave with a car on your terms. For the future, credit card needed for a $250 to $1K security hold, your insurance declaration page that matches the address on your DL (if purchasing theirs research their document requirements), be aware of any add-ons needed to purchase such as roadside assistance or toll road transponders (and your liability if you refuse) and the fact that the quoted fee does not include taxes, surcharges and add-ons.
The problem is you went cheap with a garbage third party booking company. You forfeited good customer service which is evident by the fact Priceline took your money and left you hanging.
The rep at the agency owes you nothing. You chose to not use their customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for ticket and money email or comformation
Nothing never slove and still don't see my flight but you got my money out of my account ok so you can send me a email confirmation with my flight dec 4
Travel Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seymour, Indiana
Canceled reservation
The review says Seymour, but this is in Ft Wayne south
Hawthorne Extended Stay by Wyndham ran their night audit and it canceled my 2-night reservation. I showed up 1 hour after the audit.
I paid the desk for tonight but I need a refund, please. Angie is at the desk; she said she will be happy to confirm all the details. The number is 126********. I made this reservation a month ago; my daughter has a softball tournament here.
I really hope this gets resolved; I just want a refund for the one day.
I knew there was a chance I wouldn't make it here until this morning. Thank you.
- Easy to make reservation
- Nobody contacted me to find out if i was coming so they could exclude my reservation from the night audit
Preferred solution: Price reduction
User's recommendation: Nowhere in any of their policies or anything does it say that if you show up after the night audit, the entire reservation gets canceled. Nobody from the hotel nor priceline called me to ask me if I'm still coming. I got here at 6am for a 2 night reservation that I made a month ago. When I came to check in after being on the road, my reservation was canceled. Looks like both Hawthorne extended stay by wyndham and priceline need to change/make some policies. I better get my money back lol
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Verified ReviewerHorrible unsafe stay
Unsafe and very wrongly advertised . Unsafe.
Parking off site in dark alley . Door didnt lock. Metal crate for air filter hanging from ceiling .. ready to fall on someone head.
Will never be using Priceline again. No working smoke detector or extra blanket for couch.
Priceline advertised this to be so great and charged my card with no issue so Im expecting my money from them. Lesson learned
User's recommendation: Book elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInquiry deletion letter on a priceline CC
I have been trying to get an inquiry deletion letter from priceline for 4 plus months now. It was over a fraudulent card opened without my knowledge or permission.
After they investigated the report, they found it to be in my favor. This account was fraudulently opened in July of 2025. Every time I call them, they give me a different reason why they haven't sent the letter out. We are now going into January 2026, and I'm still waiting for the letter.
This has been a absolutely horrible experience with priceline fraud dept.
Please help me on this matter. I don't know what else that i can do to resolve this
About
, , , ,
Priceline.com is a travel site that provides you with everything connected with traveling: plane tickets, hotel reservations, car rentals, vacation packages, and a number of weekend or last minute deals. They specialize in cheap airfare and different discount vacation packages and economy class car rentals. The watchword of the company is: "Name your own price!" Priceline.com differs a lot from fixed-price travel sites because it gives its users the possibility to obtain the lowest rates for everything concerning traveling and the lowest here does not mean the worst or of poor quality.The other thing is how safe this way of booking hotels and buying tickets is, how Priceline charges their customers' credit cards and transfers money.
Priceline is ranked 149 out of 3115 in Travel category
USA, Other, Canada, Worldwide, Europe, Australia
Priceline FAQs
Priceline website is considered as reliable, and the company has published various support helplines. For instance, the toll-free number for US and Canada is 1-877-477-5807. If you are calling from anywhere else, the reliable number of the Priceline is 1-203-220-6946. For written forms of communication, the email addresses are executive.services@priceline.com and
mobile@priceline.com.
Booking Holdings is the owner of the Priceline.
Priceline Customer support doesn’t have a designated email address, however they have other means of contact. You can head to the “Contact us” section of Priceline website and reach out to them through the channels they have available such as “web chat”, text message, or phone.
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2 of these files i cant see? the first one is all you need, it shows 24grs cance;ation i never checked in so how did they charge my account, it said no payment either until checking out, they said it was priceline, the rooms were only $55 a nite, the hotel is looking into this & so is paypal. i will never book thru priceline again& te;; my freiends & family all over who do book all the time
Did the Priceline booking you made offer cancellation? A lot of times their prices are way cheaper but nonrefundable.
If it did not specify no refunds, was Priceline’s cancellation policy 24 hour notice? Most of the time they are more stringent (1-2 weeks). The hotel offers 24 hours, but that doesn’t apply in your case. Your customer service and policy adherence is with Priceline.
If you contacted the hotel to cancel, they just note that on your booking (so you are not listed as a no-show). That doesn’t authorize or generate a Priceline refund.
Did you initially call Priceline to cancel?
yes i did about 10+ times, & just had AI hang up on me, i didnt use their words, so the hotel is now looking into it, & so is paypal, the hotel said they gave me a refund minus a day, but never seen it yet, but i want a full refund, im a sr, on a small income, i need my money
The hotel did not “give” you a refund. They noted your reservation as “canceled” and the time and date you did so. The hotel has no authority to tell Priceline to refund your money.