Priceline

I booked a room at Extended Stay America Fort Myers Northeast through Priceline, expecting accommodations consistent with the listing and advertised standards.
Upon arrival, the property was significantly misrepresented. The room and common areas were unsanitary, including visibly dirty conditions.

Multiple elevators were non-functional, and the on-site laundry facilities were broken, making basic amenities unavailable during my stay.

These issues were not disclosed at the time of booking.
Additionally, when I raised these concerns, the hotel manager responded in an unprofessional and dismissive manner, showing no effort to resolve the problems or accommodate the situation.
Due to the poor conditions, lack of advertised amenities, and unprofessional management, the stay did not meet reasonable expectations or the terms presented by Priceline. This constitutes a failure to deliver the service that was paid for.
I am requesting a full refund of $750 based on false advertising, unsanitary conditions, and failure to provide basic services as advertised.

My sister and I were traveling to *** to bury our brother. We were supposed to bury him on Wednesday June 24th, but on Sunday June 21st my sister-in-law his wife died also.

With that happening we had to change his service until Friday so we could do one service because his children said they couldn't go through two different services this was already enough to have to bury both parents at one time. So we needed our flights changed no one was accommodating to change flights or refund the flights and now I've lost my money which I couldn't afford to do for something that was beyond my control.

If it was in my control I would have been on excuse me we would have been on the flights. Feel free to contact me at *** i or at ***

I have been trying to contact booking.com and priceline.com with my issues for the reservation that booking.com made through priceline.com for the Motel 6 in ***, ***, for a one-night stay! I have been hung up on every time I called either one of these companies with my complaint and issue!

I paid for my room when I got to the hotel at five PM. When I got my key and went to my room, the room was beyond filthy and dirty! Floors looked as if they weren't done; the walls looked like they had never been wiped down or cleaned ever. The bedding was stained with burn holes in them, sheets dirty, and the towels damp like they had already been used and stained as well, along with finding bed bugs on the pillows and in the beds!

Again, unacceptable! Again, I tried calling both booking companies and got a complete runaround for five and a half hours, and the hotel has done absolutely nothing at all, and neither had booking.com or priceline.com after being told before I was hung up on the first time out of eight times that I would be refunded and also booked at a better hotel and would be taken care of within the hour.

That again was five hours, almost six hours ago! downright uncalled for and very unprofessional and rude!

I have been using Priceline for over 12 years now.

So, in this case, I had originally booked and paid for a rental car from Priceline on a special deal with Hertz for 5 days. I also, bought airline tickets for the same trip from ***.

Well, a week or two before my trip I got a notification from the airline with my seat assignments but nothing from Hertz car rental. So I looked at my Priceline app and it showed only my current flight and no rental car. A quickly gave Priceline a call and they informed me that the car rental was never booked. I was shocked and decided to book another rental car with National through Priceline.

Well, a couple days before my trip, *** emails me for confirmation about my rental car.

Im like what?!! Why did they double book me for the rental on the same days. So I called Priceline with the hertz confirmation number and was informed that it was a special price deal and did not show up on my account as a current trip. So I requested a refund for the National rental car and was informed that they could not do a refund and that a dispute would have to come from my bank.

This has been going on for 4 months and I have just given up. It was only $298.

But, I mean, come on Priceline. Ive been a gold member for a while now and this is how I get treated.

Needless to say, I will not be using Priceline again for my trips and vacations anymore.

I booked my reservation for March 20. Upon getting my rental, the check engine light was on.

I immediately went back inside and informed the staff of the situation. They told me that they were aware of the situation and that the vehicle had been checked out and was in good working condition. However, a couple of hours after leaving, acceleration messages kept popping up and the vehicle was driving funny. I immediately started calling and emailing the rental company.

At that time, they were unable to switch me to another car because there were no more 7-passenger cars left. I was instructed to come back to the office. When I got there Saturday, the workers were new and had no idea of how to help me. The branch manager's name is ***, and she has made no effort to contact me in any way, even after I've left several messages, emailed, created a ticket, and been to the office.

This wasn't fair to me or my family to purchase a rental and not be able to use it. At this time, I'm requesting a refund.

I went to get my car rental and beforehand had found out the card I was going to use for a deposit for use of the car had been compromised. I had to close the account and the credit card company was sending me a new card.

When I got to *** they told me I needed to use that same card that I used for payment for a deposit. I explained to them what happen and I had a debit card that I could use for deposit . They refused to let me use that card and I was unable to get my rental from them. I called priceline after being told by *** that I needed to contact them however when speaking to priceline they told me it was Alamo I needed to speak to.

We went back and forth between *** and priceline because no one knew who I had to speak with. It was a complete nightmare.

I had to go without a rental and then had to find different transportation because it was 10pm and everything was closed and the price of a rental from other companies was extraordinarily expensive. All I need is a refund please