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I purchased an Express Deal hotel room. It was a 5 stars hotel in Paris, and the Priceline description said there was an Airport Shuttle. I decided that with the shuttle it would worth it. After payment the hotel name was revealed, and I called them to book the...
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2.5
I didn't like
  • Condescending attitude
  • Business ethic
#1191806
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Priceline very generously gives hotels four stars. Twice, as tonight I am in Nashville at the 4 star Sheraton Music City Hotel and the hotel falls far short. Complaints noted to Sheraton Corporate help note they are not a 4 star hotel despite Priceline ranking them as...
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#1191618
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Priceline - Buyer beware!!

If anything goes wrong with your travel they will keep the money and leave you stranded! Stay away from this company!
1.5
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1191606
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I attempted to book a hotel this evening with Priceline.com. I received an error message that due to inventory they could not accept my bid although I was not bidding on a hotel and that my card will not be charged. I tried again to book a hotel and my card was...
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1.0
I didn't like
  • Scam artists
#1190004
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Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
Priceline faults advertisers and steals your money
I booked a room through Priceline that was supposed to be comparable to the Hampton Comfort or Fairfield Inn what I got instead it was a scummy and nasty hotel with sex stains on the blankets blood stains on the comforters, slime in the shower, the whole room with...
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1.2
#1187405
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Priceline - False advertisement disgusting Hotel
Priceline - False advertisement disgusting Hotel
Priceline - False advertisement disgusting Hotel
Priceline - False advertisement disgusting Hotel
Priceline - False advertisement disgusting Hotel
Priceline - False advertisement disgusting Hotel
Priceline - False advertisement disgusting Hotel
Priceline - False advertisement disgusting Hotel
Priceline - False advertisement disgusting Hotel
Priceline - False advertisement disgusting Hotel
I booked a room comparable to the Hampton Inn Fairfield Inn or Comfort Inn & Suites according to Priceline. When I got there it was an absolutely no way comparable there were six stains on the blankets blood stains and tears and cigarette burns on the comforters the...
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#1187401
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Deceptive is an understatement! Something has changed with Priceline in the past year and you will not get to the bottom of it. I have tried including a letter, no response. The change is top down communication and by design. January of 2018 I have tried for nearly two...
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1.0
I didn't like
  • Deceptive people by phone
#1184247
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I purchased an express deal through Priceline's website. It stated it was a 4 start hotel and casino - all inclusive. The casino is what drew me in and that is why i chose that deal. I like to gamble while i am on vacation - who doesn't. So after going to the website...
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1.5
I didn't like
  • Customer service
#1183391
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5260042 Brittany- senior agent - Escalated Gabe- regular agent Just HORRIBLE Customer service. First, off let me start by saying I’ve been a loyal customer to Priceline for serveral years. I’ve benefited from the multiple deals they’ve had over the year. I have just...
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2.1
#1183219
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Priceline - Misleading Hotel Location

I just booked for a month a Priceline express deal hotel stated to be in the Fox Chapel, PA area but after I booked and could not cancel the identified hotel was over 15 miles and 40 minutes from Fox Chapel. I have used Priceline many, many times in the past year but will not do it again based on this experience.
1.0
Details
Discounts and Special Offers
Value for money
#1182263
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