Priceline Reviews

I booked a hotel room with Priceline for two nights at Woodspring June 2025. I was locked out of my hotel room, and a complaint was made to the hotel.

The hotel manager explained that because the complaint was third party that she could not do anything but to make a complaint with the third party who was Priceline.

I followed up the complaint that was made through to Priceline (833-***-***-**) who I made the reservation with. However, Priceline then informed me that the reservation was through Booking.com. However, I did not make the reservation through Booking.com. So, I contacted Booking.com and long story short, they apologized for the inconvenience, reached out to the hotel and promised a refund for the first night but I HAVE NOT RECEIVED THE REFUND, still waiting (2026).

The confirmation number and reservation number of the complaint with Booking.com is 466430****. Please help me get my refund of $102.49 This is misleading business practice. I did business with Priceline not Booking.com. They promise refunds then do not make good on it.

Priceline and Booking.com should be investigated.

I had a similar issue in 2024 that went unresolved. Priceline took my money for a cancellation that was made within 10 to 15 minutes of making a reservation.

This is how they thrive, by taking people money.

I will not use either company again! Just a warning to those who are considering using either company.

When we arrived in Paris, we could not get into the property. We waited outside in the heat for 2 1/2 hours.

I called. Priceline said they send us to their Sister, which she is Booking.com when I finally got a hold of booking.com. They gave us the telephone number of the owner of the property name Sarah Sarah said I am sorry that property is no longer available.

I am in Paris thousands of miles away from Texas so she put us in another place where was 20 miles away from the Eiffel Tower the first property was 1 mile away from the Eiffel Tower. Thats why I had booked it well anyway that property has many issues next to a cemetery we need our money back that lady Sarah is a scammer

Booked one night at sonesta suites in earth city. Upon arrival the manager was extremely rude.

After inquiring about the deposit he clearly was going to make the stay miserable because I had annoyed him with my questions. So we check in and he puts us in room 141. The second we opened the door we were hit with the worst odor. The ac unit was blasting and once I looked down you could see the mold growing all throughout unit.

There is not a single doubt in my mind he knew he was putting us into a bad room. I work in another hotel as a manager and know the rooms are walked after they are cleaned. The smell was so noticeable. I knew he would be difficult when i came down so I apologized profusely for needing to switch rooms as to not make a scene in front of the other guests.

I showed him the photos I took to prove I wasn't being difficult. He wasn't apologetic and I was the one who had to ask to switch rooms. He looked at me like I was in the wrong. So he gives us another room all the way on the other side of the hotel with all our luggage and kids.

(another petty move it felt like)Walk in and it too reeks but it wasn't as awful. We had no choice but to stay because it was way too late to find other accommodations. Waking up following morning to all of us coughing and feeling terrible. I called Priceline immediately and they couldn't get ahold of property to process refund and still haven't as of today 8/25/26.

We stayed here 8/19 -8/20. Very disappointed.

My son and myself are still dealing with whatever we picked up during our stay, but fortunately my daughter and husband aren't as bad. Hopefully we find a resolution soon.

First off, my name is Thomas Devine, and I am 49 years old. The most valuable thing that I could have ever been blessed to have crossed paths with is my 75-year-old retired 20-year Army lieutenant colonel, Kathleen Joanne Wiltsie.

They know that she feels this way because of the lack of care for anybody other than themselves or whatever the case may be and don't give a crap about double-checking anything. I kind of take every aspect of that personally because when I do something amazing and special for this amazing woman, which is far and few between, thank Jesus it has been a lot more so this past month. When I set up a reservation before she did, it totally screwed everything up. We were still going to leave; the reservation was made and paid for on July 30th.

We got there probably at one or two in the morning because we spent some time in Williamsburg, and I wanted to treat her at Captain George's for amazing crab legs. The ride from point A, the entrance of being all the way down to where the Wyndham of Virginia Beach was, was the most horrible, dreadful, scary ride I've ever taken. First, should I say, I haven't taken in such a long time? It was so horrible—the atmosphere and everything was so dreary.

When we arrived at that hotel in Virginia Beach, that fat, lazy *** behind the counter didn't even want to hear the confirmation number, let alone acknowledge the reservation. He was so nasty that he basically smirked when I realized that it was for August 13th. When I asked him about getting a room, supposedly there were no reservations other than one that was $600 and then, oh yeah, a suite which was 1,000 or something like that.

I mean, are you serious? This is a 75-year-old beautiful woman who has dementia and miscarriage, so that is pretty pure straight ***

We booked our hotel with priceline above other competitors as the price ($5200) for 2 weeks included breakfast as advertised when booking the room (which I have evidence of). At no point were we contacted to advice any different.

Upon arrival and checking with reception we were advised no food package had been added. This appeared as no surprise to the reception staff, so asse this is a regular occurrence. We were advised to contact priceline directly. Ai chat was useless and calling customer service the call was ended all 3 times.

Priceline had falsely advertised the hotel, and did not provide the service / hotel package we had booked. Priceline are scammers, they rob people and lie. I will be taking this further and getting legal advice. They should be struck off.

Breakfast for 2 for the 2 weeks is over $800. We were told this was included in the price. Priceline falsely advertise and won't even speak to their customers. They are a joke.

DO NOT USE. AVOID AT ALL COST.

Hello,

I am writing regarding my recent stay booked through Priceline at Motel 6 (reservation confirmation: [confirmation #]; Priceline trip: [trip #]; stay dates: [stay dates]). During the stay, I discovered that the property had occupants with serious criminal allegations, which put me and my children at risk. I have attached photos and other evidence that show the safety concern.

I request a full refund for both nights and compensation for the distress and harm caused. Please confirm receipt of this message, provide a written case ID or ticket number, and tell me when I can expect a decision and refund. If you need additional evidence, I will provide it promptly.

Thank you. I expect a written response within a reasonable timeframe.

Sincerely,

[your name]

[your phone number]

Hello,

I am writing about my Quality Inn reservation (trip number 132********) for checkin on Aug 8, 2026. I arrived after driving seven hours and found the property in poor condition (trash, overgrown weeds, plywood on rooms, empty pool, and no breakfast as advertised).

I spoke to Priceline and the agent canceled the booking and initiated a refund of $140.97 during the call.

Please confirm receipt of these photos and provide written confirmation that you received my complaint and the status of any internal followup.

Attached are photos showing the issues. Please reply with acknowledgement and any next steps.

Thank you,

[Your full name]

[Phone number]

[Trip number]

We booked a hotel through Priceline, and when we got there, we found out that the sex offender lives there. We called the front desk, but they wouldn't do anything, so we called Priceline.

Priceline agreed to a one-day refund, and then they agreed to another day's refund. Now they're saying that never happened, even though I have proof that it did. So now I'm going to go after not only Priceline but Motel 6. I'm leaving reviews on everything to ruin both of them.

I have spent over probably $15,000-$20,000 with Priceline in the last couple of months because they travel so much. They’re going to lose every penny I spend.

This was by far the worst experience I had booking a hotel through Priceline. Upon arriving at the hotel I showed the front desk my ID and confirmation email.

She tells me shes unable to find my booking in their system. After 1 hour of trying to connect to an agent, the agent gives a totally different confirmation number from whats listed on my confirmation email.

And to call to get assistance, I was consistently connected to their AI bot (Penny) who kept giving the same number that wouldnt ring. A total nightmare.

After the new confirmation number was given by the agent, the front desk tells me the two Queen beds room that I booked is NOT available.

She gave me a room with one bed and a pullout soft. How is this acceptable??