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Pissed Consumer Interviews ?

Priceline incorrectly combined my first name with my girlfriend's last name when I made car reservation. To be clear, THIS WAS PRICELINE'S MISTAKE. I could not alter the reservation online once reservation was completed nor could I reach a customer service agent to report their mistake (I tried calling). When I arrived at the airport to pick up the car I reserved, Alamo counter agent told me they could not honor the reservation because my name was listed incorrectly. She also said that Priceline would also not compensate Alamo for this rental for the same reason. Again, this was ALL PRICELINE'S MISTAKE. I called Priceline while I was at the counter and after a long argument, the customer service agent 'offered' to refund my reservation amount less a 'convenience fee' of $39.00. I repeatedly argued that the mistake was made by them and that I had no interest in paying this fee. Truly, this is skimming off the top after they made a mistake. Since I have an account with Priceline, my reservation pre-populates all forms with my personal information - including my name - and I merely checkout. How it combined my name with my girlfriend's last anem with my first name is something Priceline needs to address in tehir software. Priceline insisted I 'mistyped' my name when I reserved the car but why would I suddenly change my last name after using the same one for 58 years? There is no way my amnesia runs so deep that I input my name incorrectly when I made my reservation. After 35 minutes of arguing with Priceline, we terminated the call with them threatening to not refund me any of my money. They dinged me the $39.00 as you can see below. Dear Mark Kamatoy, We have cancelled your rental car reservation and will issue a refund to your credit card in the amount of 146.01 USD. This amount represents the original cost of your rental of 185.01 USD minus a cancellation fee of 39.00 USD. Your refund will be processed by our system within 1 business day. Your bank will then post it to your account. Bank processing time varies; however, if the refund has not posted to your account within a few days, we would suggest contacting your bank for further assistance. If you need further clarification regarding your reservation, we ask that you please respond to this email. Sincerely, The Priceline Customer Service Team (39106140305) Complained to my state attorney general but do yourself a favor - avoid this company and book directly. Alamo to its credit rented me a car for much less than Priceline gouged me for and the agent was far more gracioous
In good faith in July 2018, I purchased 2 round trip airline tickets through Priceline for American Airlines. I have been calling Priceline, and booking. Com all day to obtain information regarding these flights. When I call priceline, they say they have found my hotel...
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#1394405
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In good faith in July I purchased 2round trip tickets through priceline for travel with American airlines. I have been calling AA to obtain information, and AA advises I need to contact price line regarding he reservations. I have called price line 4 times, and...
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#1394402
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Priceline - Didn’t receive my seats

After selecting seats tigether for all four flights my wife and I were surprised to be seoarated on two out of the four flights. I will never book with them again.
#1394109
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I have been renting cars through priceline for years and never had a problem cancelling till today. I did the exact same practice and rented a car for $460, I went to cancel today as I am no longer needing it and they said I had got a special price that was non...
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1.2
I didn't like
  • Misleading examples
  • Unable to cancel rental car
#1388892
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I booked a room in NYC at The Grand NYC apartments on Price line. Price listed was $119/night. I went ahead and booked it and when I got confirmation hotel charged me an extra $128.52 for HOTEL FEE. It was not listed anywhere on Price line website. I chatted with price...
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1.1
I didn't like
  • Fact that they increased my price
#1385648
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3 hours before I was leaving for my week long trip, I received an email where my hotel was cancelled and refunded with no explanation. I didn’t cancel the hotel Priceline did. I tried calling but could not get through to anyone, I tried to do s chat with no luck. I...
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1.0
#1381754
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The worse company I have even seen or heard in my life - do not ever use it. I rented a car from them for my son and daughter in law, plane was defective and delayed several hours, they got to Baltimore about 4h late, at 12:05am. Counter closed at 12 but the guy was...
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1.0
I liked
  • Complete dishonest business model
I didn't like
  • Horrifying
  • Poor customer service
#1377159
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Priceline - Hiding behind RoboOperator!

Trying to cancel rental that Alamo refuses to honor. Got disconnected (was going to charge $21 to cancel!) and now "Trip#" no longer allows processing to Operator! Did it cancel or not?
1.5
Details
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1373090
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Priceline - Alamo won't rent with only a debit card.

Alamo won't rent with only my debit card...
2.8
Details
Additional Fees
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Kalispell, Montana Province
#1373066
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Contact Priceline

Mailing Address:
Priceline.com
800 Connecticut Avenue
Norwalk, Connecticut 06854
United States
Phone:
(800) 774-2354
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Recently I booked a trip with this company. It offered an opportunity to add a rental car so I said yes thinking that the company would have the rental car return 2 hours before take off. Instead, just to add an extra day to the rental it unknowingly to me had the car...
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#1370502
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