Priceline

I booked a room at Extended Stay America Fort Myers Northeast through Priceline, expecting accommodations consistent with the listing and advertised standards.
Upon arrival, the property was significantly misrepresented. The room and common areas were unsanitary, including visibly dirty conditions.

Multiple elevators were non-functional, and the on-site laundry facilities were broken, making basic amenities unavailable during my stay.

These issues were not disclosed at the time of booking.
Additionally, when I raised these concerns, the hotel manager responded in an unprofessional and dismissive manner, showing no effort to resolve the problems or accommodate the situation.
Due to the poor conditions, lack of advertised amenities, and unprofessional management, the stay did not meet reasonable expectations or the terms presented by Priceline. This constitutes a failure to deliver the service that was paid for.
I am requesting a full refund of $750 based on false advertising, unsanitary conditions, and failure to provide basic services as advertised.

Never answered the phone - blood spatter in the bathroom - filthy bathtub and shower walls. Scared to walk around or shower without shoes.

Pictures can't demonstrate the smell in what is supposed to be a non-smoking room. Choice Hotels gave us enough points to book a night somewhere else but can't provide enough points to cover the other 6 nights we paid for because we booked through Priceline, and Priceline doesn't even answer the phone. Pictures on the website aren't accurate - bait and switch. We aren't asking for money back, just wanted Priceline to move us to another hotel that won't require shower shoes and a tetanus shot.

See photos. Truly disgusted.

Almost forgot about the blood-stained sheets and cigarette burns on the bedspread. Priceline should've at least answered the phone.

I reserved a room for my granddaughter. They didn't need it, so I canceled it right away before the time that said I had to by 4 PM the next day before check-in.

They never checked in. When I was told it was canceled, I got no numbers but this: not sure what it is, Microhotel, Palm Coast, FL. They sent me this email with a partial number, which is 85412EE051051. It's been past 30 days; I did a dispute with PayPal, that's the card they charged on.

I never gave them that info, just my email. If this doesn't get refunded $210 for 3 nights, I will get a lawyer myself through Elder Source.

I called the Microhotel, and the desk clerk remembers me calling. Can you help?

The hotel overcharged me for my stay - I should have been charged the original stay, which was January 12-19, plus one extra day for Monday night, January 19. I checked out on Tuesday the 20th.

They are saying I broke a mirror, which I did not do. I complained it was loose the first several days, and they did nothing about it. It ended up falling off the wall before I left - it was not broken at all, but the wires behind it disconnected from the wall. Not my fault, as I told them many times.

I should only be charged the original $550.47 plus one extra day. The rest needs to be taken off the bill.

Please help me resolve this issue. Thank you, Kevin Lunt.

I booked a room on Priceline so I had somewhere to stay while traveling by bus. when I got there they tried to say I needed to leave an extra hundred dollar deposit that was listed nowhere in the fine print which I didnt have.

I was told that I had to call Priceline for a refund, so I was outside in twenty degree Fahrenheit weather trying to get a refund so I could get a different room. I was told theyd have the money back in my account in a business day. I said this is fing unacceptable Im going to literally die from exposure what do you mean a business day? The representative said sorry its policy, i understand its inconvenient!

I replied that it was monstrous and that I wanted to escalate the issue because I was literally at risk of dying over this and she said sorry its policy. I said no, I want to escalate! I hope you arent trying to tell me that you could find yourself dying of hypothermia and just say oh I can wait for a day for shelter, thats *** beyond *** customer service.So I was hung up on, and it was noted that I refused the refund. I found this out because I just called back to see what they did with the refund because it didnt show up in my account.

I asked them for any solution last night, asked them to just transfer the reservation to a different motel, anything that didnt involve me being outside in the snow with only thirty dollars to my name. Instead I spent the night wearing every piece of clothing I had on me, walking the streets to keep from laying down and freezing to death while I waited for someone to come pick me up and drive me to where I was supposed to be going by bus the next day. My face is covered in blisters from the cold and wind, my toes are discolored from mild frostbite.

I am not someone who gets angry at customer service reps, Im a service worker myself. But I feel like getting upset enough to cuss at the situation was completely warranted and the rep hanging up instead of escalating could have literally killed me if I had not been able to find someone to come get me.