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Pissed Consumer Interviews ?
Priceline incorrectly combined my first name with my girlfriend's last name when I made car reservation. To be clear, THIS WAS PRICELINE'S MISTAKE. I could not alter the reservation online once reservation was completed nor could I reach a customer service agent to report their mistake (I tried calling). When I arrived at the airport to pick up the car I reserved, Alamo counter agent told me they could not honor the reservation because my name was listed incorrectly. She also said that Priceline would also not compensate Alamo for this rental for the same reason. Again, this was ALL PRICELINE'S MISTAKE. I called Priceline while I was at the counter and after a long argument, the customer service agent 'offered' to refund my reservation amount less a 'convenience fee' of $39.00. I repeatedly argued that the mistake was made by them and that I had no interest in paying this fee. Truly, this is skimming off the top after they made a mistake. Since I have an account with Priceline, my reservation pre-populates all forms with my personal information - including my name - and I merely checkout. How it combined my name with my girlfriend's last anem with my first name is something Priceline needs to address in tehir software. Priceline insisted I 'mistyped' my name when I reserved the car but why would I suddenly change my last name after using the same one for 58 years? There is no way my amnesia runs so deep that I input my name incorrectly when I made my reservation. After 35 minutes of arguing with Priceline, we terminated the call with them threatening to not refund me any of my money. They dinged me the $39.00 as you can see below. Dear Mark Kamatoy, We have cancelled your rental car reservation and will issue a refund to your credit card in the amount of 146.01 USD. This amount represents the original cost of your rental of 185.01 USD minus a cancellation fee of 39.00 USD. Your refund will be processed by our system within 1 business day. Your bank will then post it to your account. Bank processing time varies; however, if the refund has not posted to your account within a few days, we would suggest contacting your bank for further assistance. If you need further clarification regarding your reservation, we ask that you please respond to this email. Sincerely, The Priceline Customer Service Team (39106140305) Complained to my state attorney general but do yourself a favor - avoid this company and book directly. Alamo to its credit rented me a car for much less than Priceline gouged me for and the agent was far more gracioous
Most people in the world are working class people. People who generally earn an average of $25-45k per year. This would mean they would have to work at least three or more days to generate a net income of $250-350 dollars. A typical roundtrip thru Priceline is between...Read more
I clicked on an express deal on priceline.com. the hotel it assigned me was Days Inn Florence Civic Center | 140 Dunbarton Dr Florence, SC. When I arrived the young lady behind the counter was very obvious about not wanting to do more than absolutely necessary to get...Read more
I didn't like
- Customer service is very poor
So i bought a ticket from Priceline.com. It says at the beginning i get to pick my seat. But i don't get to pick my flight. It's one of those blind deals. As long as i get to pick my seats I'm ok with that for i still get to pick a window of when the flight leaves,...Read more
I didn't like
- Bait and switch
- Customer care
- Given the runaround
Priceline - MASSIVELY SLOW REFUNDS!!
I WAS TOLD BY CS THAT A REFUND WOULD TAKE 24 HOURS ---6 DAYS LATER STILL NO REFUND. I KEEP GETTING DIFFERENT STORIES AND AM SICK OF IT. THE LAST TIME I GOT PA YPAL ON A CONFERENCE CALL WITH THEM AND PRICELINE CHANGED THEIR STORY AND SAID -- OH YOU HAVE TO ALLOW UP TO 10 DAYS FOR A REFUND. SO SICK OF THIS BS. THATS A CRAZY AMOUNT OF TIME TO HOLD SOMEONES MONEY … NEVER AGAIN WITH PRICE LINE-- NEVER, EVER, AGAIN.
Today, December 12, I bought two nights at an Express deal in San Diego for the Hyatt Regency. The original advertising was for $61. I knew their would be taxes and fees. At the pay page, in big green letters it says, "Total priceline price" and that includes taxes and...Read more
They misspelled my name on the ticket by leaving out a letter, and since this is a flight to Europe, it could give me big problems at check-in. I have been on the phone with them four times already! Nothing yet! This has been going on since my booking in early October...Read more
I didn't like
- Problem of misspelling of my name still not fixed after 3 months
- I was on the phone for hours and hours
Priceline - Mistakenly used them for a car rental 6 months in future
BEWARE OF PRICELINE and their policies....THEY ARE DECEPTIVE in getting you to provide payment UP FRONT when you can book with the car rental company DIRECTLY without this up front NON REFUNDABLE, TRANSFERABLE, CHANGEABLE reservation. THEY ARE THIEVES . AVOID THEM LIKE THE PLAQUE.
The worst experience with priceline! We booked family vacation , flight and hotel in Cancun Mexico with priceline. When we arrived in the hotel The Ritz Carlton, with two little kids , we were told that there is no reservation for us, it was 4 pm , and we were enough...Read more
Priceline in Reno, Nevada - Check in issues
Got to hotel to check in computers where down, never got asked for number to get call when system was back up. I paid 116 dollars when room was pruced at 69 dollars then get to hotel finally do get chance to check in and got harrassed by security and had to pay another 81 dollars
Priceline Trip Number: 158-600-764-22 I booked the hotel at Priceline and now I have this problem that I have been charged twice. Once YOU and second time this hotel I’ stayed in. And I’ve tried to solve this problem with your Live chat agents but they weren’t...Read more
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