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Priceline forgot to include extra $20.50 driving permit fee, even it stated on reservation all taxes and fees are included in $35. That is a not true. First car I got besides many visible damages, not just scratches or dents, it was some serious damage on both doors...
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I didn't like
  • Hidden charges
  • Damaged cars
#1356843
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I have never been more disappointed in the service I have received from a vendor. I booked hotel, car and flight through Priceline. What a mistake. I called to try and change a connection because I booked the tickets for my 85 year old father and my 80 year old Mother...
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#1356425
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I BOOKED 5 NIGHTS FOR $1,000 .HAD TO CANCEL BECAUSE OF HURRICAN.THEY CHARGED ME $200 TO CANCEL.THIS COMPANY ( PRICE LINE ) HAS A VERY BAD POLICY WITH REFUNDS .I GAVE THEM NOTICE OF A WEEK AN PRICE LINE STILLED CHARGED ME $200. I WILL NEVER USE PRICE LINE AN WILL ALSO...
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#1356285
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Priceline - Do not book a cruise with them

They advertised free prepaid gratuity. It was never added and then when a called I was advised I have to call to get it added but I would have needed to call within 3 days of booking to have it added per the supervisor. The promotion is no longer going on so they can’t add it. It wasn’t listed anywhere on my reservation that I would need to call. A complete nightmare to Deal with.
1.0
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Website
#1354619
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Priceline - They showed me as cancelled( for free) and still charged me

Just like when I called before, they hung up right as I called. I've done this about 16 times and I'm about to hurt someone. Please help
1.4
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1353952
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Rolled into Winston Salem to find that the hotel Priceline booked me at was overbooked. After 50 minutes on hold I finally got through, at 12:15am in the morning. After an hour they booked my across town. I took a taxi to find out Priceline made a verbal reservation,...
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#1352770
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The room I booked didn't have the amenities I was shown on their website. I called them immediately only to be given the run around for 2 hours. They apparently have teamed up with Booking.com and i was sent back and forth 3 times between their companies trying to get...
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2.7
I didn't like
  • False advertising
  • Customer service
#1351611
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I’m on a motorcycle road trip cross country. Booking Hotels through Priceline along the way. I always check and ask at the front desk when I check in to compare the deal. The last three hotels I stayed in had a 20 to 30 dollar pad from the hotel front desks price. I...
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1.0
#1350869
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Priceline - Screwed up reservation

Priceline didn’t include a drop off location for a car rental. They were unable to help me or modify the reservation. National couldn’t modify the reservation due to being booked by a third party.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
#1339126
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Contact Priceline

Mailing Address:
Priceline.com
800 Connecticut Avenue
Norwalk, Connecticut 06854
United States
Phone:
(800) 774-2354
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Scammers Used Priceline.ca went to Priceline.com
I booked a flight that said it included all taxes and fees and I was on a Canadian Flight Comparison site called hipmunk. Showed all prices on all sites in Canadian dollars, then I was not only charged US but taxes and fees extra. I lost about $500.00 because of these...
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1.0
I liked
  • Website
  • Website access
  • Complete dishonest business model
I didn't like
  • Web site is horriable
  • Customer service
  • Unethical practices
#1334459
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