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1.0
Details

Update by user Jul 13, 2017

FOLLOW-UP: Just received a phone call from Priceline and they agreed to refund the Cancellation Fee they charged me. Neither of us can figure out what went wrong with this transaction but they technical team is looking for a glitch that may have caused this. To their...

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2 comments
Jeanetta
#1778198

Going to same process with then did not completely book but were fast to get my money that still pending, I will have to use time to contact state attorney too.

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Featured
ID
#1069682 Review #1069682 is a subjective opinion of poster.
Location
Norwalk, Connecticut
Service
Alamo Car Rental
Cons
  • Sucked - charge me fees for their mistake
Reason of review
Return, Exchange or Cancellation Policy
Loss
$39
Preferred solution
Full refund
Most helpful review
I've done research on their web site. There is no way a consumer can find out about their policies until you committ. That last second before accepting the purchase is the only time. I can't even find their polieis as a consumer checking them out. We have an...
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115 comments
Janette
#1675015

It’s so unreasonable! I SAY SUE THEM!

I booked a room from the website just to find out the room type doesn’t exist.

Spent hours calling and calling. Who would like this kind of customer service?

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ID
#310378 Review #310378 is a subjective opinion of poster.
Location
Arlington Heights, Illinois

Priceline - Cancellation / refund

1.6
Details
Still waiting on refund...they said they would contact me within 24 hours on 5/21/20...it is now 5/28/20 and havent heard anything!!!

User's recommendation: Stay away from Priceline!!!

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ID
#1953779 Review #1953779 is a subjective opinion of poster.
Location
Anchorage, Alaska

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline didn’t give me a car

I went to Dulles to pick up my rental car with a debit card, Priceline said proof of round trip travel. I thought round trip travel to the same site. I thought the question was if I would drop off at the same location. They didnt specify travel as air travel. The charged me $25 cancellation fee and I didnt even cancel. Spoke with three managers and and executive manager and explained the situation and had to drive with a bubble on my tire. $25 is worth all of the travel that I will not be doing anymore through Priceline? What a company! Wow, you lost me for life!
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ID
#1952810 Review #1952810 is a subjective opinion of poster.
Service
Priceline National Car Rental Car Rental
Pros
  • Promise lowest price
Cons
  • Car not available
Loss
$25
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Priceline - Complaint
Priceline - Complaint
Priceline - Complaint
During the almost two weeks I was there. My dog was stolen by the people occupying room 301. When I went to their door to demand the return of my puppy, I was arrested and my belongings were left unsecured. The next day after having to bond out, I contacted the...
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ID
#1952675 Review #1952675 is a subjective opinion of poster.
Location
Sawyerville, Alabama
Pros
  • Half decent rates
Cons
  • Being robbed
Loss
$500
Preferred solution
Return of my puppy and property and compensation for added expenses

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Charge on my account for service not used

Priceline - Charge on my account for service not used
Priceline - Charge on my account for service not used
I have charges on my credit card. I have charges on my credit card that I did not authorize.
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ID
#1952517 Review #1952517 is a subjective opinion of poster.
Loss
$121
Preferred solution
Full refund

Priceline - I wad not able to register in room because my name wad not on my new card yet.

3.0
Details
I'm trying to book another reservation at a hotel that does not take out for incidentals and I think I worded that right. Also when i called to find out what was taking so long to put my money on my card the two people i was speaking to were bickerong back and forth.
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ID
#1952484 Review #1952484 is a subjective opinion of poster.
Location
Anaheim, California

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Priceline - Check in problem

saying my card is declined
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ID
#1950196 Review #1950196 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Tricked into higher price

1.0
Details
On the final step of booking a rental car I thought would be $37, a pop up window announced the price would now be $123 because I had used a debit card. I tried to back out and there was no way to go back or cancel, so I changed the card to a credit card, and when I entered the card number, the booking went through at the higher price. They were uncooperative when I reached out for support and said I was stuck with the higher price. I will not use priceline again. I find that practice despicable and deceitful.
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ID
#1949744 Review #1949744 is a subjective opinion of poster.
Cons
  • Unethical practices
  • Customer care
  • Bad business practices and poor customer service
Loss
$86
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline Refund

1.0
Details
My daughter and I were going to Portugal for a seminar and we rented a car through Priceline. Seminar was canceled due to COVID. Can not get Sixt Car Rental to cancel reservation.They want to charge cancellation fee! Daughter is a health care worker. Great way to treat our health care during this pandemic! Priceline Trip Number 208-774-244-22

User's recommendation: Definitely do NOT recommend.

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ID
#1946698 Review #1946698 is a subjective opinion of poster.
Loss
$375
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - False advertisment

1.0
Details
false advertisment at red roof inn plus. There was NO COFFEE NO BREAKFAST OF ANY KIND. Screaming kids all night outside in the hall. Two towels in a two bed room...... Hidden fee just to park the car bathroom water ran constantly. Black long hairs in the bath tub. No one has anything close to long black hair in my family. So the statements about being clean wasn't true at all. The ac only went to 68 so it was hot in the room the whole time. No sleep no showers no breakfast or coffee no towels and hidden fees. Is all bull and i couldn't get a hold of anyone on priceline since yesterday.
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ID
#1945991 Review #1945991 is a subjective opinion of poster.
Loss
$92
Preferred solution
Full refund

Contact Priceline Customer Service

Website:
Mailing Address:
800 Connecticut Avenue
Norwalk, Connecticut 06854
United States
Phone:
(800) 774-2354
Contact Priceline Customer Service

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Priceline - Refund for cancelled night at hotel

1.0
Details
AM I EVER GOING TO HEAR FROM PRICELINE ABOUT MY REFUND!!..THEY SAID WITHIN 24 HOURS...ITS BEEN 4 DAYS!!...

User's recommendation: Stay away from Priceline..they have no problem taking your money but tryingto get a refund is a big pain in the ass..they say they will contact you within 24 hours but I have been waiting 4 days and still nothing!!..what a fricken joke!!

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ID
#1945894 Review #1945894 is a subjective opinion of poster.
Location
Tacoma, Washington

Priceline - Cancellation refund

I was charged for a hotel room that I wasn't even able to stay in because the employee at the front desk told me he didn't rent to "locals". I tried multiple times to speak with someone and even was hung up. I would really just like my money back for the room I didn't get to stay in. Thank you Kierra Littlejohn
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ID
#1945244 Review #1945244 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Usually cheaper
Cons
  • Horrible service
Loss
$70
Preferred solution
Full refund

Priceline - *** hotel roach coach filth everywhere old sheets just disgusting !!!! No one has called me back about it

Priceline - *** hotel roach coach filth everywhere old sheets just disgusting !!!! No one has called me back about it
Priceline - *** hotel roach coach filth everywhere old sheets just disgusting !!!! No one has called me back about it
Priceline - *** hotel roach coach filth everywhere old sheets just disgusting !!!! No one has called me back about it
Showed up checked in spider in corner of ceiling roaches crawling on door filthy horrible smelling room carpets absolute filthy!!everything dirty !!!!!

User's recommendation: Don’t stay here period!!

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ID
#1943357 Review #1943357 is a subjective opinion of poster.
Service
Priceline Room Booking
Loss
$250
Preferred solution
I demand a reservation at a real hotel not some filth hole and I demand a refund of some sort

Priceline - Someone booked a hotel in my name

My card is being used and its not me
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ID
#1942137 Review #1942137 is a subjective opinion of poster.
Service
Priceline Room Booking
Loss
$292
Preferred solution
Full refund

Priceline - Price question

I would Like to rent a Volkswagen Jetta on the May 24 through May 26 how much would The total price Be with me being 19 years old
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ID
#1941954 Review #1941954 is a subjective opinion of poster.

Priceline - Refund for phone

Refund for money because I didnt use room
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ID
#1941112 Review #1941112 is a subjective opinion of poster.
Location
New Castle, Indiana
Loss
$75
Preferred solution
Full refund