Priceline
Priceline Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Priceline reviews show a 1.6 star rating from 2008 customer reviews, 17% would recommend, and an 86% unfavorable distribution; consumers are mostly dissatisfied and report issues with refunds, exchange and cancellation policies, and customer service.
Key Takeaways for Future Customers
- Good prices and easy booking can save money but verify details before paying.
- Expect limited live support; customer complaints often cite long hold times and unresponsive service.
- Ask about refund policies and payment holds up front.
Negative Feedback / Risk Areas
- Frequent refund and billing disputes and denied refunds.
- Poor customer service responsiveness and case resolution.
- Car rental and reservation discrepancies, incorrect dates or unavailable inventory.
Positive Feedback
Reviewers note competitive price levels and simple booking; a few agents provided helpful, caring support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Priceline reviews show a 1.6 star rating from 2008 customer reviews, 17% would recommend, and an 86% unfavorable distribution; consumers are mostly dissatisfied and report issues with refunds, exchange and cancellation policies, and customer service.
Key Takeaways for Future Customers
- Good prices and easy booking can save money but verify details before paying.
- Expect limited live support; customer complaints often cite long hold times and unresponsive service.
- Ask about refund policies and payment holds up front.
Negative Feedback / Risk Areas
- Frequent refund and billing disputes and denied refunds.
- Poor customer service responsiveness and case resolution.
- Car rental and reservation discrepancies, incorrect dates or unavailable inventory.
Positive Feedback
Reviewers note competitive price levels and simple booking; a few agents provided helpful, caring support.
Media from reviews
Myrtle Beach, South Carolina
TyroneMoore1212@***.com
There is no response when a customer has a complaint. I shouldn't have to write a journal to be heard in regard to my money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
- - Booking misrepresented the property; room and areas unsanitary.
- - Elevators and laundry were non-functional; management was unprofessional; refund sought.
The property advertises elevators and on-site laundry facilities; however, during my stay the elevators were extremely slow and unreliable, causing long delays.The laundry facilities were non-functional/broken, despite being listed as an available amenity.These issues were not disclosed prior to booking and significantly impacted the usability of the stay.The condition of the room and common areas did not align with the quality presented in Priceline’s listing.Management was notified of these issues but did not provide a solution, repair timeline, or accommodation.No partial or full refund was offered despite the reduced functionality of advertised amenities.Video evidence has been uploaded showing the actual condition and functionality issues at the property.
The property conditions did not match the photos or descriptions shown on Priceline at the time of booking.Multiple essential amenities were unavailable, including elevators and laundry facilities, despite being advertised.The unsanitary condition of the room required immediate cleaning beyond normal wear and tear, which was not provided.The issues were reported to hotel management during the stay, but no corrective action or alternative accommodation was offered.The hotel failed to offer a partial or full refund despite the documented issues.Priceline was used as the booking platform, but the hotel refused to take responsibility, redirecting responsibility back to Priceline.The stay did not meet basic hospitality standards, making the room unsuitable for the length of stay booked.Video evidence has been uploaded showing the actual condition of the property at the time of stay.
Upon arrival, the property was significantly misrepresented. The room and common areas were unsanitary, including visibly dirty conditions.
Multiple elevators were non-functional, and the on-site laundry facilities were broken, making basic amenities unavailable during my stay.
These issues were not disclosed at the time of booking.
Additionally, when I raised these concerns, the hotel manager responded in an unprofessional and dismissive manner, showing no effort to resolve the problems or accommodate the situation.
Due to the poor conditions, lack of advertised amenities, and unprofessional management, the stay did not meet reasonable expectations or the terms presented by Priceline. This constitutes a failure to deliver the service that was paid for.
I am requesting a full refund of $750 based on false advertising, unsanitary conditions, and failure to provide basic services as advertised.
- Affordable hotels
- Hotels not at advertised
Preferred solution: Full refund
User's recommendation: Avoid staying at extended stay northeast in ft myers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHotel been out of water since yesterday
I had no water I contacted Priceline & the hotel & didn’t receive a refund
Ive been goin to the office since last night no one at the dest both these notes been here since yesterday. Im just getting off from work & still no water & cant get in contact with the owner
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dayton, Ohio
Bedbugs at my hotel room and my room being unclean an nasty and unexceptionable
- - Booking.com via Priceline booked Motel 6 Mansfield; room filthy with bed bugs; calls hung up; refunds and a better hotel not delivered.
I have been trying to contact booking.com and priceline.com with my issues for the reservation that booking.com made through priceline.com for the Motel 6 in Mansfield, Ohio, for a one-night stay! I have been hung up on every time I called either one of these companies with my complaint and issue!
I paid for my room when I got to the hotel at five PM. When I got my key and went to my room, the room was beyond filthy and dirty! Floors looked as if they weren't done; the walls looked like they had never been wiped down or cleaned ever. The bedding was stained with burn holes in them, sheets dirty, and the towels damp like they had already been used and stained as well, along with finding bed bugs on the pillows and in the beds!
Again, unacceptable! Again, I tried calling both booking companies and got a complete runaround for five and a half hours, and the hotel has done absolutely nothing at all, and neither had booking.com or priceline.com after being told before I was hung up on the first time out of eight times that I would be refunded and also booked at a better hotel and would be taken care of within the hour.
That again was five hours, almost six hours ago! downright uncalled for and very unprofessional and rude!
- Bad business practices and poor customer service
Preferred solution: Full refund
User's recommendation: I wouldn’t go thru these two companies at all very rude unprofessional and bad results!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy car wasn't working properly
- - March 20 rental had a check engine light and driving issues.
- - Staff said the car was checked and fine.
- - No 7-passenger cars left and I couldn't switch.
I have been getting the complete run around for days haven't spoken to one person to help me with my situation seems like the only thing that matters is that the company got their money because my questions or concerns have not been addressed and it's been over 96 hours...
I immediately went back inside and informed the staff of the situation. They told me that they were aware of the situation and that the vehicle had been checked out and was in good working condition. However, a couple of hours after leaving, acceleration messages kept popping up and the vehicle was driving funny. I immediately started calling and emailing the rental company.
At that time, they were unable to switch me to another car because there were no more 7-passenger cars left. I was instructed to come back to the office. When I got there Saturday, the workers were new and had no idea of how to help me. The branch manager's name is Tonya, and she has made no effort to contact me in any way, even after I've left several messages, emailed, created a ticket, and been to the office.
This wasn't fair to me or my family to purchase a rental and not be able to use it. At this time, I'm requesting a refund.
- It was easy to get rental set up
- Because priceline is third party you really have no clue what type of rental company you are truly dealing with and easirent makes priceline look bad
Preferred solution: Full refund
User's recommendation: Never rent a vehicle to anyone with any lights showing on the dash board especially a check engine light
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou book wrong date
- - The reservation date May 22, 2026 was meant to be for today.
- - Cancel the reservation; I will not be here on that date and I paid more.
You put in May 22, 2026. It was supposed to be for today.
I am here and had to pay myself a higher price. Please cancel the reservation you have for me.
I will not be here on that date. It was supposed to be for today.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I always find cheaper deals than the competition.
I went to this hotel and found bed bugs on the sheets I immediately left. You can get bed bugs anywhere but if you see them don't stick around.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
Biohazards in our room
- - Phone was never answered.
- - Blood spatter in bathroom; tub/shower filthy; bed has blood stains.
- - Photos don’t reflect smell or non-smoking claim.
Never answered the phone - blood spatter in the bathroom - filthy bathtub and shower walls. Scared to walk around or shower without shoes.
Pictures can't demonstrate the smell in what is supposed to be a non-smoking room. Choice Hotels gave us enough points to book a night somewhere else but can't provide enough points to cover the other 6 nights we paid for because we booked through Priceline, and Priceline doesn't even answer the phone. Pictures on the website aren't accurate - bait and switch. We aren't asking for money back, just wanted Priceline to move us to another hotel that won't require shower shoes and a tetanus shot.
See photos. Truly disgusted.
Almost forgot about the blood-stained sheets and cigarette burns on the bedspread. Priceline should've at least answered the phone.
- Advertising hoax
- Priceline recommending a place that was dirty
- Never could speak to anyone
Preferred solution: Please just move us to another hotel or give us points to book the next 6 days ourselves. Maybe have someone vet these hotels before you start booking
User's recommendation: Don't stay at quality inn Tulsa central
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Covington, Georgia
Refund
- - The property gave a poor first impression; the room has stains, a filthy tub, and a worn chair.
- - I've been trying to contact Priceline for 3 days.
I called and called and called no one answered my call at Priceline I was on hold for forever
I got to the property and immediately had my eyebrows raised. Then, to get to the room and its stains, the tub is filthy and the chair looked worn completely out. Listen, I have been trying to get in contact with Priceline for 3 days.
- Bad business
- Horrible automated system
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy refund
Nothing nobody is helping with getting my refund back
I try to check in the hotel room and I couldnt cause I didnt have any valid ID so I was unable to check in that day.. so I would like my refund back
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Washington, Kentucky
Refund
- - Booked a rental, but no cars were available.
- - Budget rebooked me by phone three times; no cars were available and I never rented; I want a refund.
I booked a rental, and there were no rentals available; they said unavailable on cars. They rebooked me a vehicle three more times through Budget over the phone, and the same I was refused a rental and told none were available at all.
No cars available, so I need a refund.
I never canceled or modified; I never received or rented a car on your behalf and theirs. Thank you, ASAP, please.
Preferred solution: Full refund
Phoenix, Arizona
Need credit to my account
I was to check in after 3 PM, got to the hotel at 3:30. They had my paperwork but no way to process Priceline payment.
I emailed customer service and came back at 5:30; still unable to provide, so I paid cash for the room. I need to credit my account.
- Price are always good
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit
I completed all required tasks to get my money back. Now Priceline is saying 20 days for a bookings that was done incorrectly on their part.
My flight got cancelled, so I need a credit for my flight. Please issue a refund. American Airlines did the cancellation.
- Waiting
Preferred solution: Full refund
User's recommendation: Getting my credit
Travel Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
Charlotte, North Carolina
Car rentals
- - Do not recommend this car rental company.
- - My debit card was rejected.
- - Front desk wouldn't let me speak and told me to go, though I had been charged.
The waste car rental company and I will not recommend it to anyone .they rejected my debit card, the man in the front desk couldnt even let me talk and he just ask me to go that cant rent me the car that I have already be charged for .
User's recommendation: Don’t waste your time trying to rent from hertz company they are waste
Charlotte, North Carolina
Need to switch hotel my hotel dates to tonight instead, I have no where to go man
I booked a hotel for tonight, but I need it for tonight. I'm homeless, and I have nowhere to go, and I need the dates to be changed.
Preferred solution: To get my dates moved or changed pleasee
User's recommendation: To make sure I verify the dates before purchasing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Honesdale, Pennsylvania
Refund
Im trying to receive a refund due to a soft credit check and I was denied a vehicle. Want refund soon
User's recommendation: Don't use any outside entities again.
About
, , , ,
Priceline.com is a travel site that provides you with everything connected with traveling: plane tickets, hotel reservations, car rentals, vacation packages, and a number of weekend or last minute deals. They specialize in cheap airfare and different discount vacation packages and economy class car rentals. The watchword of the company is: "Name your own price!" Priceline.com differs a lot from fixed-price travel sites because it gives its users the possibility to obtain the lowest rates for everything concerning traveling and the lowest here does not mean the worst or of poor quality.The other thing is how safe this way of booking hotels and buying tickets is, how Priceline charges their customers' credit cards and transfers money.
Priceline is ranked 144 out of 3166 in Travel category
USA, Other, Canada, Worldwide, Europe, Australia
Priceline FAQs
Priceline website is considered as reliable, and the company has published various support helplines. For instance, the toll-free number for US and Canada is 1-877-477-5807. If you are calling from anywhere else, the reliable number of the Priceline is 1-203-220-6946. For written forms of communication, the email addresses are executive.services@priceline.com and
mobile@priceline.com.
Booking Holdings is the owner of the Priceline.
Priceline Customer support doesn’t have a designated email address, however they have other means of contact. You can head to the “Contact us” section of Priceline website and reach out to them through the channels they have available such as “web chat”, text message, or phone.
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