hotel customer service customer service price room reservation money book refund
1.0
Details

Update by user Jul 13, 2017

FOLLOW-UP: Just received a phone call from Priceline and they agreed to refund the Cancellation Fee they charged me. Neither of us can figure out what went wrong with this transaction but they technical team is looking for a glitch that may have caused this. To their...

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2 comments
Jeanetta
#1778198

Going to same process with then did not completely book but were fast to get my money that still pending, I will have to use time to contact state attorney too.

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Featured
Review
#1069682 Review #1069682 is a subjective opinion of poster.
Service
Alamo Car Rental
Cons
  • Sucked - charge me fees for their mistake
Reason of review
Return, Exchange or Cancellation Policy
Loss
$39
Preferred solution
Full refund
Most helpful review
I've done research on their web site. There is no way a consumer can find out about their policies until you committ. That last second before accepting the purchase is the only time. I can't even find their polieis as a consumer checking them out. We have an...
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115 comments
Janette
#1675015

It’s so unreasonable! I SAY SUE THEM!

I booked a room from the website just to find out the room type doesn’t exist.

Spent hours calling and calling. Who would like this kind of customer service?

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Review
#310378 Review #310378 is a subjective opinion of poster.

Wouldn’t recommend | Priceline review

It took a few mins for Priceline to take my money but now that I need a refund I cant reach any representative!!
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Review
#1795014 Review #1795014 is a subjective opinion of poster.
Pros
  • Priced quoted based on what other services were quoting
Cons
  • Pricing policies
  • Misleading hotel policies
  • Trying to be talked out of speaking with manager
Loss
$291
Preferred solution
Full refund

Refund | Priceline review

The fact that I cannot speak to a representative about my refund , I was told my refund would be reflected back to my card in 24hrs of my cancellation it has now been 6 days !
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Review
#1795011 Review #1795011 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Rooms were available
Cons
  • Do not want to help you solve your problem
Loss
$291
Preferred solution
Full refund
Tags
  • Pissed At Priceline

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Speak to a human being | Priceline review

1.8
Details
I couldnt keep a hotel reservation I had booked through Priceline. I have been a long time customer of theirs and I asked for a refund. They didnt even try to contact the hotel to see about a refund they just said they cant do it. HORRIBLE customer service. If I need to book hotels etc in the future I will look to other companies. I wouldnt recommend Priceline to anyone
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Review
#1794478 Review #1794478 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Good prices
Cons
  • Horrible customer service
Loss
$80
Preferred solution
A credit in the amount of the money I lost by not being able to use the room for which I was charged for a future booking.
Tags
  • refused refund

Ripoff!!!! | Priceline review

1.0
Details
Doubled my price at checkout!!!
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Review
#1794103 Review #1794103 is a subjective opinion of poster.
Cons
  • Being lied to about online flights were not actually available

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Run!! | Priceline review

1.0
Details
Booked our car rental with insurance for $510.00. I made a mistake on the pick up time and called to make a change. They claimed they could not make changes and that I would have to cancel my reservation and do it all over again. By canceling my reservation I would be refunded for the 510. That they already charged me for. Ive yet to be refunded. I have called multiple times to check on my refund and cant get anyone on the phone. Currently chatting with online support who claims its our banks fault and not theirs for our refund not posting to our account. Scam!!
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Review
#1790908 Review #1790908 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Loss
$510
Preferred solution
Full refund

Hotel pick up | Priceline review

The hotel cant change the from need to cancel all the package
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Review
#1790540 Review #1790540 is a subjective opinion of poster.
Pros
  • Rooms were available
Cons
  • Inflexible
Preferred solution
Change
Tags
  • best hotel deal

Lost ticket please send to Carolsitko@sbcglobal.net | Priceline review

5.0
Details
I lost my email, was deleted. Please send my ticket information again. Trip for February 27. Thank you
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Review
#1790126 Review #1790126 is a subjective opinion of poster.
Preferred solution
Please send ticket information. Was deleted

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Use at your own risk | Priceline review

1.0
Details
They sold us hotel Brittania Inn Ilford, UK(see reviews on Tripadvisor)with bed bug problem and hiding behind no cancellation policy refuse to issue a refund or change hotel for us.
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Review
#1789609 Review #1789609 is a subjective opinion of poster.
Product
Priceline Website
Pros
  • Can get a good deal
Cons
  • Bate and switch hotels
Loss
$399
Preferred solution
Full refund
Tags
  • Hiding Behind Refund Policy
  • No Changes
  • No Cancellation Option

Switch my reservation dates | Priceline review from Los Angeles, California

I booked the reservation for the wrong weekend and cant get to anyone on Priceline to help me
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Review
#1789145 Review #1789145 is a subjective opinion of poster.

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