This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Charge on my account for service not used

Priceline - Charge on my account for service not used
Do not use Priceline. Priceline charged me for a reservation next Oct. I made the reservation "cancel free" by Sept 29. The charge $ 987.45 came on my credit card. Please refund me $ 987.45 ASAP. You had no business charging me 9 months ahead of my reservation. I cannot take the trip because of the cornavirous. I'm 75 with a heart condition. Please refund my money. You would be better served if you had someone taking phone calls. I need my money. Thank you. Joan Smith
View full review
ID
#1838868 Review #1838868 is a subjective opinion of poster.
Service
Priceline Room Booking
Cons
  • Response to my complaint
  • Lack of telephone support
  • Customer service is very poor
Loss
$987
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Resolved: Priceline - Cancellation

1.0
Details
Priceline - Cancellation

Update by user Mar 18

This has not been resolved

Update by user Mar 18

No because I want my refund of 97.36

Update by user Mar 18

I booked for queen size beds and the beds in the room where full size.

Update by user Mar 18

I want my money back

Original review posted by user Mar 18

Never nope no way I checked into the LaQuinta in Vance Jackson and went to the room which seemed of mildew and was not feasible to stay in. I checked in the LaQunita because I had stayed in a LaQuinta in Cookeville TN and expected the same quality. This one is located in an unsafe area in my opinion. I walked in the room and was back at the desk to cancel within 10 minutes. I am requesting a refund for the 1 night charge. The pictures that were provided on your website for the rooms are very very very misleading and I doubt if I will ever use Priceline again and will recommend my family and friends not to utilize your services.
View full review
Resolved
ID
#1829094 Review #1829094 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Bate and switch hotel rooms -
  • Advertises unavailable inventory
Cons
  • Room was nasty
Loss
$97
Preferred solution
Full refund

Priceline - No refund received after cancellation

Cancellation refund never received I was told I would get a call back Monday and never received a call . Please contact by email I will be in Germany. Ms.kdenee@yahoo.com
View full review
ID
#1828536 Review #1828536 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Chat feature
Loss
$167
Preferred solution
Full refund

Priceline - Was charged twice

1.0
Details
Was charged by Priceline then charged again when I check in its Been a week and no help I need my money this is a lot bull to go though
View full review
ID
#1823963 Review #1823963 is a subjective opinion of poster.
Service
Priceline Room Booking
Loss
$120
Preferred solution
Full refund

Priceline - Charge for canceling hotel reservations

1.0
Details
I was charged $500.00 for canceling a hotel reservation. Due to the state of emergency in America cancelations are now frequent and unavoidable. So what kind of company are you?
View full review
ID
#1823955 Review #1823955 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • I have no pros at this time
Cons
  • Cost for canceling
Loss
$500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - They won’t refund and the hotel will

1.0
Details
Don’t use Priceline or any other intermediate Travel cancelled, hotel claims they would refund the charges, can't get Priceline to recognize trip number which they provided
View full review
ID
#1822656 Review #1822656 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Much availability if choices
Cons
  • Jack up the price for certain users
  • Policy
  • I was on the phone for hours and hours
Loss
$470
Preferred solution
Full refund

Priceline - Need to cancel hotel

I booked a 2 hotel rooms last month for March 12,2020- March 15,2020 but because of the virus closing down everything I had to leave the state of California and I didnt even stay at the hotel so I want a refund. The hotel was clean and they they were amazing but with this whole virus I dont feel safe to stay there since they close all theme parks.
View full review
ID
#1822571 Review #1822571 is a subjective opinion of poster.
Service
Priceline Room Booking
Loss
$1
Preferred solution
Full refund

Priceline - The don’t answer the phone

1.0
Details
I try to cancel my reservation and they dont take the phone
View full review
ID
#1821518 Review #1821518 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Cheap but cheap comes with a price
Loss
$286
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Reservation Issues

2.1
Details
Use a different company Ive tried calling 4 times. Each time, the system cant find my information and hangs up when its supposed to be transferring me to a care team representative. It doesnt seem possible to reach a human.
View full review
ID
#1821123 Review #1821123 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Price was good
Cons
  • Horrible service
  • Bad service
  • Customer service
Loss
$462
Preferred solution
Let the company propose a solution

Priceline Reviews

  1. 384 reviews
  2. 104 reviews
  3. 32 reviews
  4. 5 reviews
  5. 7 reviews
Priceline reviews

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Cancellation refund fee waived

2.3
Details
Priceline - Cancellation refund fee waived
Priceline - Cancellation refund fee waived
Don't use Priceline Needed to cancel a reservation. The automated system said it saw the reservation, then it said it couldn't find the booking. It was a circular need. I chatted online with a person who said they couldn't resolve it but that I could call a different number. I tried that and the same thing happened. The person online told me the number worked for them and wouldn't believe it didn't get me to a person. Tried three different numbers. Never spoke to a human. Never got the issue resolved.
View full review
ID
#1820618 Review #1820618 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Easy to make reservation
Cons
  • Unhelpful customer service
Loss
$285
Preferred solution
Full refund