Had confirmed reservation-Priceline didn't send to hotel, no rooms available

1.0
Details
Booked room for sunday through Tuesday category 4 hurricane is coming soon-confirmed reservation, this company didn't bother to send to the hotel-hence all the rooms are taken and I have no place to stay offered me my money back-wow how generous of them
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ID
#1639698 Review #1639698 is a subjective opinion of poster.
Service
Priceline Room Booking
Reason of review
Order processing issue

Update by user Aug 24, 2019

I am very disgusted with your services. You charged my card when you knew that the hotel I was booking didn’t have that inventory available, yet you published their inventory on your website.

I need my money back today. You have been holding on to my money for the past...

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1 comment
Anonymous
#1750139

Priceline should be invested by the FCC and Consumers Protection. They are extremely deceptive and unethical!

ID
#1633874 Review #1633874 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Fraud
  • Advertises unavailable inventory
Cons
  • Fraudster
  • Unfriendly customer services
  • Holds on to your money forever
Reason of review
Problem with delivery
Loss
$203
Preferred solution
Full refund
2.6
Details
I have used Priceline for many years and I have always been satisfied with the value. I have for many years booked my travel packages (air, hotel, and car) via Expedia where I have ALWAYS received exactly what I booked and I trust them. As I was looking around to book...
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ID
#1630702 Review #1630702 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Ease of online booking
Cons
  • Miserable customer service
  • Misrepresentation of service in hotel
  • Unhelpful
Reason of review
Not as described/ advertised
Loss
$2958
Preferred solution
Full refund
2.0
Details

Update by user Aug 25, 2019

After contacting the hotel directly, sending a screen grab of the Priceline site with the information clearly stated that cancellation would be available, they cancelled with me. It was the hotel, not Priceline, that finally did the right thing.

Original review posted by user Jul 26, 2019

I booked a Berlin hotel...
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ID
#1601076 Review #1601076 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Sources alot of material
  • Source alot of venues
Cons
  • Not helpful
  • Misinformation
  • Fact that they are intractable
Reason of review
Not as described/ advertised
Loss
$750
Preferred solution
Full refund

Priceline - Hotel bait and switch

There is an option where Priceline gives you the option to pay a certain price and then they pick a hotel out of 3. The hotels vary in prices. Two of the hotels they show would be a major discount if you got that price and then there's the 3rd hotel where you may save like $8. Like a fool, I tried the option twice and both times I got the cheapest of the options. The first time I thought that maybe it was a fluke but they pulled the exact same bait and switch the second time. It seems you will always get the cheapest option so you're not really getting a deal. I contacted them about this bait and switch and was blown off, basically. I don't want anyone else to be suckered by this ploy. Buyer Beware!
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1 comment
Anonymous
#1808212

I totally agree with your comments and believe people should be made aware of the fact that this is a deliberate bait attempt. I have just experienced the same deal and ended up with the third , cheaper option hotel .

I’m sure no one actually gets the better deal . Pure deception in my opinion BEWARE !

ID
#1562086 Review #1562086 is a subjective opinion of poster.
Service
Priceline Room Booking
Reason of review
bait and switch with lower priced hotels
Preferred solution
Full refund
1.0
Details
I booked a room for our family vacation through Priceline as they appeared to have the lowest price. I needed a room with 2 double beds that could accommodate 4 people, and that this the option I picked for the price advertised. When I received my confirmation it...
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ID
#1553701 Review #1553701 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Priced quoted based on what other services were quoting
  • Complete dishonest business model
Cons
  • That they mislead me into purchasing the room i selected
Reason of review
Not as described/ advertised
Loss
$1221
Preferred solution
Deliver product or service ordered
Priceline - TERRIBLE COMPANY
I have been on the phone with Priceline for about an hour and a half disputing their false advertisement on a hotel I booked. Their website claimed "Free Cancellation Available- No Risk- Book now and cancel for free if plans change." That was a complete and utter lie...
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ID
#1534278 Review #1534278 is a subjective opinion of poster.
Service
Priceline Room Booking
Cons
  • False advertisement
  • Denied refund
  • Did not receive refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$95
Preferred solution
Full refund
1.7
Details
I booked a room in Boston using the Express deal. Beware that the Logan airport area stretches so long that you end up buying a room in Saugus. Anyway, I contacted them via chat. They say you can be advised before the booking, they won't change or cancel the booking. I...
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ID
#1518288 Review #1518288 is a subjective opinion of poster.
Service
Priceline Room Booking
Reason of review
Poor customer service

Please avoid booking through Priceline for hotels

Priceline refused to pay me back the money which was reimbursed by the hotel. I had booked at marriot washinton dc metro center, since they were overbooked they asked me to relocate to JW marriot and they reimbursed the amount for that night stay to priceline but priceline is such rip off that they refused to payback when even hotel called them up and asked to reimburse to customer.
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ID
#1515275 Review #1515275 is a subjective opinion of poster.
Service
Priceline Room Booking
Cons
  • Worst experience
Reason of review
Return, Exchange or Cancellation Policy
Loss
$664
Preferred solution
Full refund
Do not book a hotel room from this site from your cell phone unless you are absolutely sure you are going, they will not allow cancellations once you open up the email and read it. I booked a hotel room on priceline.com on March 16th for a room on the 24th, called to...
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ID
#1507621 Review #1507621 is a subjective opinion of poster.
Service
Priceline Room Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$137
Preferred solution
Full refund