Priceline Room Booking Reviews and Complaints
PriceLine-Put us in the wrong hotel,paid more than the hotel charges & never asked how many guests
Never click on 'Place Bid' before you read this... We had friends with kids - all meeting at a Hotel in Disney. We checked the price per night.. $478. So we tried Priceline. They asked what area, clicked on Buena Vista, bid $205, and won. They never asked what hotel, or how many guests (we thought that was just another click or two away). They sent us to different hotel 5 miles away. We called customer service. After 15 min we got a person. They just repeat,"there's nothing we can do". So now we are stuck in a one bed hotel room (with 3 kids) where we dont want to be. Oh Yea, did I mention the $40 extra in tax & fees. Or that the room we stayed in was only $189 regular fee? Am I PISSED? OH YEA!!!
Priceline Room Booking
Bware of Priceline.com
I made reservations via Priceline.com. I had requested 2 rooms that could each accommodate 4 persons. After my price was accepted, I called Ramada Inn Carlsbad to confirm rooms, and check in times. I was informed by Patricia (Associate at Ramada Inn) that Priceline.com only reserved me rooms that accommodated 2 people (each room only had 1 queen bed) and that I would not even be allowed to check in 4 guests per room (Fire Marshall regulations). I then contacted Priceline.com thinking there had to have been a mistake, but sadly I found that there was no mistake at all. This is how Priceline does business . The first associate I spoke to was named Abby. Abby told me that there was nothing they could do for me about my rooms being reserved for only 2 occupants , and that it was my problem if the hotel would not let me check in having 4 people per room. I then asked to be transferred to an associate at a higher up level. I then spoke to Tania and she confirmed what I had already been told by Abby. There was NOTHING Priceline.com would do, and I would likely have to forfeit my reservation plus the $430.00 that had already been charged to my credit card. So here I am out $430.00 for 2 rooms at the Ramada Inn Carlsbad that I will be unable to use and Priceline.com could care less!
Priceline Room Booking
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