Priceline - New research

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ID
#1711540 Review #1711540 is a subjective opinion of poster.
Location
Newton, North Carolina
Service
Priceline Flight Booking

Priceline - Very unhappy customer

1.0
Details
I am very frustrated and disappointed in customer service. After completing transaction on line for airline ticket, there was no confirmation of ticket or email for 90 minutes. No where on website does it say there may be a delay in confirmation. Believing there had been an problem with transaction I purchased a second ticket. Priceline will not refund my original ticket. I understand the carrier was responsible for time delay, but Priceline is the conduit for communication. If you know it will take time for carrier to respond, its your responsibility to be aware of time lag. My experience on the phone with customer service was also poor. No one cared and that's the worst part .... Too bad was the message !
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ID
#1692155 Review #1692155 is a subjective opinion of poster.
Service
Priceline Flight Booking
Cons
  • Given the runaround
Reason of review
Poor customer service
Loss
$161
Preferred solution
Full refund

Priceline - Didnt refund three unused tickets

1.0
Details
I purchased two one-way tickets to Canada last year but wasn’t able to use it because of a family emergency and then another ticket going back that I was not able to use both for tickets I clean for a refund but they didn’t give it to me even after complaining to the Better Business Bureau
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ID
#1675613 Review #1675613 is a subjective opinion of poster.
Service
Priceline Flight Booking
Pros
  • Price
Cons
  • Unethical practices
  • No refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$785
Preferred solution
Full refund

Priceline - HORRIBLE

1.0
Details
This service is a joke.. Save yourself a lot of money and heart ale and book direct! If you call their Customer Service you are placed on hold for an hour to be transferred somewhere else. Their call center is in South America and I was unable to get anyone that spoke good English! Tried to reuse an unused ticket and was told it was going to cost double of what a ticket was booking with the airline! Lesson Learned! Just trying to save the average guy like me from being rooked!!
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ID
#1669899 Review #1669899 is a subjective opinion of poster.
Service
Priceline Flight Booking
Reason of review
Pricing issue

Priceline - Never again!!

1.0
Details
I booked with Priceline for a flight , which was switched 2 times in me with time changes . JetBlue says they can’t do anything because Priceline owns it , so Priceline which I have called over 15 times and most of the time don’t understand the person on the phone due to heavy accent . They won’t refund or change my airport , ridiculous ! The times do t work for me now ! I want a refund or a new airport . I am not going to let this end . I have learned my lesson this is it with Priceline , worst customer service e ever !!
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ID
#1564396 Review #1564396 is a subjective opinion of poster.
Location
Newburgh, New York
Service
Priceline Flight Booking
Reason of review
Poor customer service
Loss
$295
Preferred solution
Full refund

Priceline - Ripped me off !

1.0
Details
I booked with Priceline and cancelled the reservation within the 24 hour deadline but they have not refunded me. It has been nearly 2 months now. Although they did refund the A Angry merican Airlines tickets associated with same trip. Come to find out they only cancelled half my trip and not the airline tickets with United Airlines. Have spent about 20 hours on the phone with numerous Agents and they all give different answers. Some even lied and said my refund has been issued and is on it's way to my account
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ID
#1559983 Review #1559983 is a subjective opinion of poster.
Service
Priceline Flight Booking
Pros
  • Flight prices
Cons
  • Them cheating me
Reason of review
Return, Exchange or Cancellation Policy
Loss
$694
Preferred solution
Full refund

Priceline - Taxes Back

4.3
Details
I was a no show on my flight. I'm not asking for a refund on my ticket, all I ask is the airport taxes I paid and are not going anywhere since I did not board the plane. I contacted Priceline over the phone and social media several times with no success. They keep saying they will escalate my issue but so far nothing.
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ID
#1549578 Review #1549578 is a subjective opinion of poster.
Service
Priceline Flight Booking
Pros
  • Website
Reason of review
Return, Exchange or Cancellation Policy
Loss
$16
Preferred solution
Full refund
1.0
Details
Most people in the world are working class people. People who generally earn an average of $25-45k per year. This would mean they would have to work at least three or more days to generate a net income of $250-350 dollars. A typical roundtrip thru Priceline is between...
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ID
#1444892 Review #1444892 is a subjective opinion of poster.
Location
New York, New York
Service
Priceline Flight Booking
Cons
  • Pricing policies
  • Fact that i was denied a full refund for no service rendered
  • Being lied to about online flights were not actually available
Reason of review
Return, Exchange or Cancellation Policy
Loss
$350
Preferred solution
Full refund
1.7
Details
So i bought a ticket from Priceline.com. It says at the beginning i get to pick my seat. But i don't get to pick my flight. It's one of those blind deals. As long as i get to pick my seats I'm ok with that for i still get to pick a window of when the flight leaves,...
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ID
#1430080 Review #1430080 is a subjective opinion of poster.
Service
Priceline Flight Booking
Cons
  • Given the runaround
  • Customer care
  • Bait and switch
Reason of review
Order processing issue
1.4
Details
They misspelled my name on the ticket by leaving out a letter, and since this is a flight to Europe, it could give me big problems at check-in. I have been on the phone with them four times already! Nothing yet! This has been going on since my booking in early October...
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ID
#1421626 Review #1421626 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Priceline Flight Booking
Cons
  • I was on the phone for hours and hours
  • Problem of misspelling of my name still not fixed after 3 months
  • Horrifying
Reason of review
Was promised a new ticket with the correct spelling of my name and never got it!
Loss
$500
Preferred solution
Deliver product or service ordered