I bought a ticket via Priceline. According to the information provided with the ticket, I was allowed to have 1 bag free. Well, it turned out that I can have 1 bag free only on the way to my destination. I had to pay for it on my way back. I did call customer service...
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ID
#1311962 Review #1311962 is a subjective opinion of poster.
Service
Priceline Flight Booking
Reason of review
Order processing issue
1.0
Details
I had the worst experience with Priceline after booking my international flight. I missed my flight for illness and they refused to refund my ticket because the policy on thr ticket was not refundable. I just call that stealing, I didn't plan to get sick the day of my...
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1 comment
Anonymous
#1524499

You tried to cheap out by using a 3rd party service and this is the result. I'm glad to see that you have discovered the error of your ways and do not intend to commit the same misstep twice. It's not a total loss if you learn something important in the process.

ID
#1310628 Review #1310628 is a subjective opinion of poster.
Service
Priceline Flight Booking
Cons
  • Unhelpful customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
1.0
Details
I had the worst experience with Priceline after booking my international flight. I missed my flight for illness and they refused to refund my ticket because the policy on the ticket was not refundable. I just call that stealing, I didn't plan to get sick the day of my...
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ID
#1304959 Review #1304959 is a subjective opinion of poster.
Service
Priceline Flight Booking
Cons
  • Customer service is very poor
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Two to Brazil (my wife and I # 10238447484) and another to Lima Peru (me only # 1347196529559). The problem is that we just have being told that we cannot leave the USA while our change of status is pending. "If You Leave the United States While Your Application Is...
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ID
#1304909 Review #1304909 is a subjective opinion of poster.
Service
Priceline Flight Booking
Reason of review
Problems with payment
2.0
Details
So, I have been using Priceline to book a roundtrip flight to and from my home and school once a week for 6 months now. So needless to say I am an avid customer. I booked a flight for $408 today and less than an hour later got an update about pricing for my flight from...
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ID
#1297268 Review #1297268 is a subjective opinion of poster.
Service
Priceline Flight Booking
Pros
  • Flight deals
Cons
  • Never being transferred to manager
  • Being treated as an invalued customer
  • Being lied to about online flights were not actually available
Reason of review
Pricing issue
Loss
$408
Preferred solution
Let the company propose a solution

Priceline - No information about my ticket reservation

5.0
Details
Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my phone number.787 297-3916 un Puerto Rico
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ID
#1276814 Review #1276814 is a subjective opinion of poster.
Service
Priceline Flight Booking
Reason of review
Order processing issue
1.0
Details
Ended up costing me $500CA more had I booked it directly from Air Transat. Consider it as deceit and trickery! Whey to go Priceline! Keep on taking advantage of people. Your Flight Confirmation for Sat, July 28, 2018 Priceline Trip Number: 142-783-894-22 To view your...
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ID
#1259221 Review #1259221 is a subjective opinion of poster.
Service
Priceline Flight Booking
Reason of review
Pricing issue
Loss
$500
Preferred solution
Full refund
Hawaiian Airlines changed the outbound flight time. While it is not more than 60 min, I am going to miss an engagement as I am cutting it too close with the time change. Priceline called Hawaiian Airlines on May 12th and I was told Hawaiian Airlines reassignment team...
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ID
#1256535 Review #1256535 is a subjective opinion of poster.
Service
Priceline Flight Booking
Reason of review
Poor customer service
Preferred solution
change in flight and just paying change fee!
I purchased a Business Class ticket on 4/16/18 on the Priceline website under the misleading offer-name of “EXPRESS DEAL". Priceline posted minimal information about the terms, omitting outrageous layover times (up to 17 hours at multiple stops) until I actually...
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1 comment
Jeanne M
#1503214

This company is not about customer service. Learn from my mistake!!

ID
#1254402 Review #1254402 is a subjective opinion of poster.
Service
Priceline Flight Booking
Reason of review
Not as described/ advertised
Loss
$2950
Preferred solution
Full refund
1.0
Details
I have never experienced such horrible customer service and incompetence in my 5 decades of travel!!! My son was booked on a round trip flight Tallahassee/Ft Lauderdale. He arrived at the gate 2 Minutes after the doors closed. The attendant was still at the counter and...
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1 comment
Anonymous
#1625910

Every airline has this policy.miss the 1st flight all other flights get cancelled.your son was late.airlines have check in times and cutoff times for boarding.your son agreed to be there in time but was not.its not fair to the other passengers that were there on time.all airplanes have take off slots and if they miss that slot they get put at the bottom.by letting him on they could have missed the air traffic control slot and would have caused a delay.also it wouldn’t be as easy as just letting him get on and go.first they have to do a head count then the pilots have to do weight and balance and enter all the info into the computer.if the weight and balance had already been calculated they would have to re do everything.also there are pre departure announcements required by the faa that must be heard by every passenger.so if he boarded they would have to recite everything again.next time tell your son to be on time

ID
#1224204 Review #1224204 is a subjective opinion of poster.
Service
Priceline Flight Booking
Reason of review
Return, Exchange or Cancellation Policy