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2.3

Priceline does not show rental car company terms that require major credit card to complete the rental.

Priceline will accept your debit card as payment, but they do not make it visible up front that you need a credit card to complete the car rental.

When you go to rent the car, that is the first time someone tells you that you need a credit card instead of a debit card.

When you try to get a refund, they will tell you that "the contract" states that you "may" need a major credit card, so they are entitled to keep the money you paid for the rental you couldn't take.

Reason of review: Problem with delivery.

Monetary Loss: $114.

Preferred solution: Let the company propose a solution.

Priceline Pros: Ease of use.

Priceline Cons: Hidden policies, Bad business practices and poor customer service, Did not get what i paid for.

Location: Des Moines, Iowa

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Guest

yeah the terms and conditions were designed to throw you off, but you accepted them.

priceline will *** over if they can get you to click on fine print that lets them *** over.

they do not resolve complaints so dont get your hopes up.

Guest

Here are their terms. As you can see, it does not make clear that you need a credit card (even though they take debit card payment).

They refer multiple times to needing a debit or credit card. They only refer to airline ticket information "may be" required, which is easy to skip if you're not flying in association with the rental.

Important Information

Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:

Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.

If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverage. Cancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.

If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment. If your reservation is not successfully booked, you will not be charged.

If the Collision Damage Insurance is not accepted for any reason, we will charge your form of payment only for the cost of the car. Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation. Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.

You are guaranteed a car from one of the following major rental car companies: Alamo, Avis, Budget, Hertz, National or Sixt. The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests. Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.

Prices are not guaranteed until booking is completed. The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit. The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit.

If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.

Guest

To keep my commitments for the weekend in question, I had to go with another rental car company that cost twice as much, and Priceline still says they're entitled to keep my money because of my supposed failure to read the contract terms.

Their confirmation e-mails only state that a valid driver's license is required.

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