Product: Priceline Customer Care Clear all filters (35 of 35 reviews match)
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A cancellation and credit was put through with the hotel, but in order to get the credit back to my card I need to have the credit processed through Priceline. The first time I called they put me on hold to verify my claim with the hotel. I waited for over a half an...
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2.2
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Priceline Customer Care
#1072808
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Priceline is wonderful UNTIL you actually need help with customer service. They give you advertise these amazing deals that lock you in and show "examples" of what you may receive. However, they give you the bottom hotel on the list. If you contact customer service,...
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Priceline Customer Care
#1069565
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Absolutly terrible customer service! Booked flight plus rental car via Priceline. Flight was delayed. I called the rental car company to inform of my delay. They were unable to help due to reservation had been made by Priceline. I contacted Priceline and was delivered...
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1.0
Product
Priceline Customer Care
#995313
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Priceline Customer Care Review

#931174
1.0
Details
Absolutely horrible customer service. Refused refund after valid excuse... Will never use again and I advise others to do the same
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
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Priceline Customer Care Review

#897299
1.7
Details
I recently went in vaction and had reg a rental car in line! I got to air port after check in date. Had to turn around cause of a family emergency! Told them to cancel car cause I would not be able to use it! Trying to get a refund now on something that was never used due to a family death! And all the customer service team told me was well I am sorry we cannot refund you!!
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
Website

Priceline Customer Care Review

#891789
Everyone be aware that if you book hotel at midnight or later your mislead to believe you can check in then. You actually cant check in til 15 hrs later.. very wrong way to Lead a customer.
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Priceline Customer Care Review

#644597
Most horrible customer care in the world. never book there ever again
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Priceline took my money and ran with it. Terrible unethical company that takes pride in ripping people off and shields their upper management from the upset customers. Do not rent from this company and there are other options to get the same price without having to...
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Priceline Customer Care
#974454
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Booked a room with the express deals which I understand is discounted. Tried calling customer service to cancel the reservation because I wouldn't be able to make it due to a work emergency that occurred and I live 5 hours away from the destination. The gentleman on...
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1.7
Product
Priceline Customer Care
#953788
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I wanted to cancel air ticket in a hurry. I called them and was put on hold. For over 1 1/2 hours. This is their game. They don't give you a hold time or a *** number. They just don't have any respect for the customer. This is how they make profits. They never answer...
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1.0
Product
Priceline Customer Care
#931943
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I live in an area hit by a hurricane.They made me sit on hold for over2.5 hours only to be told I'm out of luck. They never showed any concern. I have no words for how disappointed I am in this company. All I asked for is some basic answers of how to proceed in this...
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1.8
Charleston County, South Carolina
Product
Priceline Customer Care
I didn't like
  • Customer service
#931172
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I had booked tickets from Abu Dhabi to Washington Dulles on depature Aug 5 th and return on 23 rd aug 2016...for myself and my daugther ...due to transit visa issues we couldnt take this flight and we cancelled out ... I had to take another direct flight to washington...
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Anonymous
Anonymous

Price line did nt get my refund back fr me infact told me i could make travelPlans in near future .. But wht if i dont get visa then... Now i worried ... Anyways priceline sa...

1.0
Product
Priceline Customer Care
#907978
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) I've tried, numerous times, to at least get a partial credit toward future travel, but Priceline won't budge. My question is, where does my $400+ go? What is it used for? Who pockets that money? I would think it would be best used to give a credit, at least a...
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Anonymous
Anonymous

"A robot would probably have more compassion and respect."A robot would also have enough sense to not hit that little tick box saying you agree to the terms if you really didn...

1.0
Product
Priceline Customer Care
I didn't like
  • Lack of customer consideration
#902246
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Resolved

Priceline is the worse!!!! A airline ticket was booked for someone else with my Bank account, without my authorization on top of that Time of flight was changed 3 times. I wrote I wanted it cancelled they sent me back a form letter that showed they hadn't even read my...
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1.2
Product
Priceline Customer Care
I didn't like
  • Changing reservations
  • Horrible customer service
  • That you never intended to stand up and help your customer
#889151
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