Vancouver, British Columbia
1 comment
Not resolved

I'm from Vancouver Canada, my issue is with Priceline.com. I was looking on their site for a good deal on flights from Seattle, WA to Accra, Ghana. My dates are open so I chose May.12/15 to May/15. Right away a price comes back that I like very much, $1157.40 (I search many travels sites trying to find the best deal). After looking at the page carefully I find out that the prices are in US funds(I'm on an American site of course) so I decided to switch it to Canadian funds, (they have an option at the top right hand side of the page). After clicking on it, it starts searching (I'm thinking it is figuring out the current currency exchange rate on the Canadian dollar at the time) and after some time, it comes back with totally different results except in Canadian funds but they were for the same dates and same airports, the cheapest price that came back was for $1538.00. The flights that were for $1157.00 US was for Emirates Airlines and the flights for $1538.00 cdn (at the time, I used an online currency converter, $1538.00 cdn works out to $1304.77 US and not $1157.40)was with Delta Airlines or KLM, they totally took out the option for Emirates Airlines (which is clearly the cheapest flight even after you do the currency exchange) and gave me the higher price choice options just by changing from one currency to another. To me it seems like the company is trying to take advantage of our Canadian currency, correct me if I'm wrong.

As you can see in these photos, these were taken just after clicking on the currency changer at the top, I didn't change anything. So what I see is, they are penalizing you for changing currencies, you want to change currencies, you pay more and use another airline.

There is another review on the here who had the same problem, they were from Vancouver Canada as well and like their post, I used the online live chat and spoke to "someone". She said she "understood my concern" and she said "she would look into it", when she came back with a respond it was like "I'm sorry sir, you have to understand at the time of searching, there is no guarantee on prices because of the exchange rate and she said she could not go any further with explanation because of the time, I had to "call" back at a better time to speak to customer service. Like most businesses, they won't do anything, they will just say the norm ( I'm not going to repeat their words because it makes me angry)and nothing will be done anyway, supply and demand helps them, it is like talking to a wall. That's Capitalism!

GREAT CUSTOMER SERVICE PRICELINE, YEAH RIGHT!! NOT!!!

Review about: Flight Booking.

I didn't like: Customer service, Their pricing policies.

Review #578421 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Pricing issue / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Priceline?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
DontBeATwit
#1040734
Hey, even African gold scammers have to travel, right?

You May Also Like

"too much bad experience with price line. i always paid my tuition with them. and after 3-4 years, i forget the lessons and come back to them again and paid..." Read more
"Mario Vega, Sales Director at Krystal Cancun thanks BookVIP for thousands of happy travelers have sent to Krystal Resort over last 8 years ..." Read more
"I bid on a 2 1/2 star hotel for the Paradise Island area. There was an express deal on their site for a $314 room at an express deal..." Read more
"The Krystal Cancun hotel is absolutely amazing , food is good rooms are clean. Like to thank "LALO" OR EDUARDO for being very professional and kind and all the rest..." Read more
"I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs..." Read more
"You buy 1 thing but seller ship something else. Waste of time and money. Picture 1 is the item from the listing. Picture 2 is what the seller sent. Sent..." Read more
"#FORESTRIVER CHECK OUT THIS WORKMAN SHIP BY FOREST RIVER. We own a 2013 Vibe by FOREST RIVER. We are very picky on our unit and keep maintenance up to a..." Read more
"Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without..." Read more