My first time using Priceline and I am seriously disappointed. So disappointed I am telling all my friends to not even BOTHER with the 'name your price' service.
What I wanted was a hotel room for one night at the beach in the Virginia Beach area. What I got was a room at the Doubletree Hotel Virginia Beach (8 BLOCKS AWAY) at $198.61 a night. Funny thing is according to Doubletree's hotel webpage I can get the same room for $169.37. According to Hotwire I can book the same room for the same dates at $149.00 per room.
Why is this hotel listed as "Virginia Beach Area" when I can't even see the beach from the hotel? ALSO why did Priceline.com allow a hotel to accept a bid that was over their advertised rate (according to their Doubletree website) and the why did Priceline.com allow them to rip me off?
I called Priceline.com’s customer service line and explained my circumstances. According to their representatives they couldn't do anything for me accept refund a measly $16.00. Fantastic - I just paid more than full price for the room, nowhere near the beach, way to go Priceline.com!
I'm telling everybody you are a big rip-off.
Oh but it gets better, out of curiosity I called the Doubletree hotel reservation line and asked how much the exact same thing would cost through them. Imagine my surprise to discover that IT WAS EVEN CHEAPER!! The nice operator told me that occasionally they will offer lower prices since a block of rooms are out there on the internet listed at a lower price so if they are available and you know about them the reservation agent will sell them to you. So this begs the question . . .WHY USE PRICELINE.COM?!?
I spoke to another Doubletree representative and she confirmed that I actually PAID more in booking fees because I went through Priceline.com . If I went directly through her I would only pay 169.37 for a non-smoking room, King size bed, per night. Priceline.com’s rate was 198.61 which is a difference of 29.24. She also commented that Priceline.com adds service fees and an additional occupant fee. Offering me a measly $16.00 for the difference in light of this information is downright insulting. Again, what a RIP-OFF!
So I decided to call and discuss Priceline.com dropping their additional fees and other frivolous charges to which they replied that they couldn’t due to contracts they had in place with the hotels. This strikes me as a load of pre-canned malarkey.
I asked “Ronnie”who has the discretion to make changes and she said “no one”. I asked if I could speak to a shift manager and she said that it wouldn’t matter since the shift manager would tell me the same information. Ronnie wasn’t going to budge. I was stuck with a paltry $16.00 dollar refund.
I guess the lesson learned is;
PriceLine.com- slick advertisement, big promises of 10% to 50% off hotel room prices, stonewalling customer care, frivolous additional charges and to top it all off. . .you’re paying rack room prices with additional fees.
WHAT A RIP-OFF!!