I recently tried priceline.com to rent a car -- without success. No big deal. Subsequently I changed my mind and decided not to travel that week at all.
Now, every couple of days, I get *spam* from priceline, asking "Still need a rental car in San Jose?" The dates for the trip have passed! Yet, priceline continues to spam me, asking "Still need a rental car in San Jose?"
- I looked at the bottom of those email messages for an unsubscribe link -- but there's none.
- I logged on to my account to change my email preferences -- but there's no way to do so.
- I wrote priceline "customer service," asking how to stop the email request, and they replied:
"We are unable to stop this emails manually. These are sent automatically by our system. If you would not like to resubmit, just ignore them."
"Your reply is both UNTRUE and INSULTING. The system is *programmed* by humans! It can be *programmed* to stop bombarding me with spam. It can be *programmed* to include an unsubscribe link. It can be *programmed* to do *anything! These messages are SPAM. if you refuse to stop them, you've lost a customer forever."
- The messages continued, so I wrote customer service again, asking for my account to be deleted. They replied:
"Your profile has been removed upon your request."
But guess what? The SPAM CONTINUES!! The dates of the trip have passed, and I no longer have any plans to travel to San Jose, yet priceline continues to nag me with "Still need a rental car in San Jose?" -- AND THERE'S NO WAY TO STOP THEM. NOTHING YOU CAN DO ABOUT IT. They maintain that if I don't want the email messages, I should just "ignore" them.
These people are worse than ***. AVOID PRICELINE AT ALL COST.