The National car rental agent pointed this out to me and called Priceline for me to straighten out the pricing. After a half hour holding up the line Priceline eventually told him that it would refund the overcharge to me. It has been almost a month with no refund and...
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Review
#1370502 Review #1370502 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Order processing issue
Executive Car Rental - Priceline
Executive Car Rental - Priceline
Executive Car Rental - Priceline
Executive Car Rental - Priceline
I have spoken to someone now 3 times and they say they car is still under inspection and when you rent they automatically Take your deposit etc out of your debit acount and deposit when you check in. If you google this company it is all over the internet the companies. You are responsible for allowing this company to still be on your site. I hope Priceline...
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Review
#1362018 Review #1362018 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Problems with payment
Loss
$459
Preferred solution
Full refund
Priceline forgot to include extra $20.50 driving permit fee, even it stated on reservation all taxes and fees are included in $35. That is a not true. First car I got besides many visible damages, not just scratches or dents, it was some serious damage on both doors...
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Review
#1356843 Review #1356843 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Hidden charges
  • Damaged cars
Reason of review
Pricing issue
Loss
$20
Preferred solution
Full refund

Screwed up reservation | Priceline

1.0
Details
Priceline didn’t include a drop off location for a car rental. They were unable to help me or modify the reservation. National couldn’t modify the reservation due to being booked by a third party.
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Review
#1339126 Review #1339126 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Order processing issue
1.4
Details
I added a car onto my flight reservation. The car was NOT a special discounted rate. 5 hours later I discovered I didn't need a rental and could catch a ride with a friend. I tried to cancel, and the rep would not even try to help me. They said rental prices were...
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Review
#1332451 Review #1332451 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Pros
  • Chat feature
  • Flight prices
Cons
  • Add-on to flight reservation cancellation policy
  • Denied refund
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
1.8
Details
we arrived at the neighborhood location which was 35 mins away from the airport location, via 4 different LYFT vehicles as it was a party of FIFTEEN at 5pm - ONLY for the location to have closed and locked the doors - quitting time is at 5 pm! How in the H@%^ can a...
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Review
#1326318 Review #1326318 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Bad business practices and poor customer service
  • Unhelpful
  • Priceline business practices
Reason of review
Car was reserved at a closed location and poor customer service
Loss
$420
Preferred solution
I would like the additional $420 spent to be refunded or given to me in the form of a voucher to use in the future with Priceline.
Tags
  • ripoff priceline

Thieves | Priceline

The worst experience I’ve ever had. They refused to refund me $3000 for a rental car reservation. They forced me to prepay and agree on it. Stay away from them
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Review
#1313260 Review #1313260 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
2.2
Details
Given a rental car that I couldn't return to the airport that my flight left from. After 4 days of waiting, and a 1.5 hour phone call with 7 people, they offered me a 10% coupon to rent a car to go to the other airport. Nobody did anything for 4 days with my claim,...
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Review
#1310034 Review #1310034 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Pros
  • Website access
Cons
  • Customer service and resolutions
Reason of review
Poor customer service
Loss
$273
Preferred solution
Full refund

Car rental refund | Priceline

1.1
Details
My air flight was cancelled due yo weather issues. I paid for my rental car and was charged for the dsy i did not get my car. Priceline would not issue me a credit for the day missed . This is very bad customer service. I will never use priceline ever again. They took my hard eraned money from me. Consumet beware.
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Review
#1305156 Review #1305156 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
I was literally robbed of $300.00 by Priceline. I had been a customer for nearly 20 years and this is the first time I've been scammed. The Customer Service phone calls are now routed to the Philippines and they have absolutely no intent on making sure they take care...
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1 comment
Anonymous
#1518033

Same story here. 230.00 double booked a room by accident.

Refused refund. Unbelievable after 15 years and who knows how many thousands of dollars ran through them, first mistake and they treat me like I’m a crook.They lost a loyal customer too!

What has happened to the old customer loyalty. AllMoney now!

Review
#1298978 Review #1298978 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Problems with payment