1.3
Details
I have been renting cars through priceline for years and never had a problem cancelling till today. I did the exact same practice and rented a car for $460, I went to cancel today as I am no longer needing it and they said I had got a special price that was non...
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1 comment
Anonymous
#1646486

same thing happened here. i notified the attorney generals office. anyone want to start a class action lawsuit?

ID
#1388892 Review #1388892 is a subjective opinion of poster.
Location
Winter Park, Florida
Service
Priceline Car Rental Booking
Cons
  • Misleading examples
  • Unable to cancel rental car
Reason of review
Return, Exchange or Cancellation Policy
Loss
$462
Preferred solution
Full refund
1.0
Details
The worse company I have even seen or heard in my life - do not ever use it. I rented a car from them for my son and daughter in law, plane was defective and delayed several hours, they got to Baltimore about 4h late, at 12:05am. Counter closed at 12 but the guy was...
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ID
#1377159 Review #1377159 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Pros
  • Complete dishonest business model
Cons
  • Poor customer service
  • Horrifying
Reason of review
Poor customer service
Loss
$125
Preferred solution
Full refund

Priceline - Hiding behind RoboOperator!

1.3
Details
Trying to cancel rental that Alamo refuses to honor. Got disconnected (was going to charge $21 to cancel!) and now "Trip#" no longer allows processing to Operator! Did it cancel or not?
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ID
#1373090 Review #1373090 is a subjective opinion of poster.
Location
Kalispell, Montana
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy

Priceline - Alamo won't rent with only a debit card.

2.8
Details
Alamo won't rent with only my debit card...
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ID
#1373066 Review #1373066 is a subjective opinion of poster.
Location
Kalispell, Montana Province
Service
Priceline Car Rental Booking
Reason of review
Order processing issue
The National car rental agent pointed this out to me and called Priceline for me to straighten out the pricing. After a half hour holding up the line Priceline eventually told him that it would refund the overcharge to me. It has been almost a month with no refund and...
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ID
#1370502 Review #1370502 is a subjective opinion of poster.
Location
Monroe, Louisiana
Service
Priceline Car Rental Booking
Reason of review
Order processing issue
Priceline - Executive Car Rental
Priceline - Executive Car Rental
Priceline - Executive Car Rental
Priceline - Executive Car Rental
I have spoken to someone now 3 times and they say they car is still under inspection and when you rent they automatically Take your deposit etc out of your debit acount and deposit when you check in. If you google this company it is all over the internet the companies. You are responsible for allowing this company to still be on your site. I hope Priceline...
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ID
#1362018 Review #1362018 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Priceline Car Rental Booking
Reason of review
Problems with payment
Loss
$459
Preferred solution
Full refund
Priceline forgot to include extra $20.50 driving permit fee, even it stated on reservation all taxes and fees are included in $35. That is a not true. First car I got besides many visible damages, not just scratches or dents, it was some serious damage on both doors...
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ID
#1356843 Review #1356843 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Damaged cars
  • Hidden charges
Reason of review
Pricing issue
Loss
$20
Preferred solution
Full refund

Priceline - Screwed up reservation

1.0
Details
Priceline didn’t include a drop off location for a car rental. They were unable to help me or modify the reservation. National couldn’t modify the reservation due to being booked by a third party.
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ID
#1339126 Review #1339126 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Order processing issue
1.4
Details
I added a car onto my flight reservation. The car was NOT a special discounted rate. 5 hours later I discovered I didn't need a rental and could catch a ride with a friend. I tried to cancel, and the rep would not even try to help me. They said rental prices were...
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ID
#1332451 Review #1332451 is a subjective opinion of poster.
Location
Norwalk, Connecticut
Service
Priceline Car Rental Booking
Pros
  • Chat feature
  • Flight prices
Cons
  • Add-on to flight reservation cancellation policy
  • Denied refund
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
1.8
Details
we arrived at the neighborhood location which was 35 mins away from the airport location, via 4 different LYFT vehicles as it was a party of FIFTEEN at 5pm - ONLY for the location to have closed and locked the doors - quitting time is at 5 pm! How in the H@%^ can a...
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ID
#1326318 Review #1326318 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Priceline business practices
  • Unhelpful
  • Bad business practices and poor customer service
Reason of review
Car was reserved at a closed location and poor customer service
Loss
$420
Preferred solution
I would like the additional $420 spent to be refunded or given to me in the form of a voucher to use in the future with Priceline.