Priceline - Beware

1.0
Details
Used Priceline to secure car rental. Rental was assigned to Avis, and due to a change in plans I went to get rental car two hours earlier than reservation. They did not have the category of car I reserved, so I had to leave town without rental car. Called Priceline and no one offered any service recovery at all. Just said due to agreements with travel partners nothing could be done. Be very, very careful using Priceline AND in the event something goes wrong on your end, do not expect any service recovery from them.
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ID
#1731396 Review #1731396 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
Horrible customer service. The Priceline lowest price guarantee is worthless.
Horrible customer service. The Priceline lowest price guarantee is worthless.
I purchased an express deal rental car for 4 days at Newark international airport. The "Priceline guarantee" says that a customer has up until 24 hrs before the car pickup to find a cheaper deal and the consumer will be refunded. A week before I am to pick up my rental...
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1 comment
Anonymous
#1750169

Priceline should be invested by the FCC and Consumers Protection. They are extremely deceptive and unethical!

ID
#1648419 Review #1648419 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Pros
  • Website app
Cons
  • Best price guaranteed - yeah right
Reason of review
Not as described/ advertised
Loss
$115
Preferred solution
Price reduction
1.2
Details
So I wanted a bigger vehicle and I called Priceline to help me with it - it was then and there that I realized the reservation was off by a week. First off I waited on hold about twenty minutes to get a Price Line employee. He was nice, but the background noise in the...
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ID
#1617450 Review #1617450 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Pros
  • Flight deals
Cons
  • Customer care
Reason of review
Poor customer service
Loss
$275

PRICELINE.COM DOESN'T REFUND MONEY

I booked a car rental with Priceine.com. I m istakenly booked the car twice... I didn't realize this until I was at the car rental place.... I tried to contact priceline.com .. But, I was informed that booking.com handles this situation... Needless to say .. Booking.com stated that any error made by the customer, priceline is not obligated to return the money !!!!! ... I will continue to fight for what is mine ... I work too hard to let Priceline.com rip me off .... I WILL NEVER USE PRICELINE.COM AGAIN !!!!!!!!!
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ID
#1586257 Review #1586257 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$390
Preferred solution
Full refund

Priceline - Overcharged for Rental Car

1.0
Details
Reserved a rental car through priceline for one amount but when I picked up the car the total charges where less then what I paid through priceline. When I asked the rental company why there was a difference they advised me that priceline would refund me the difference. Well as you have already guessed this did not happen. Priceline refused to give me a refund of the difference, $42.62. Stating the rate the rental company provided me was pricelines rate and was given to me in error. Customer service was awful, stayed on hold for over an hour. Asked to speak with a supervisor that was unhelpful and refused to give me back the difference. I will NEVER use this company again. Always call the company you are using the services from directly, they will give you the best price.
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ID
#1584686 Review #1584686 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Not helpful
  • Refund
  • False advertising
Reason of review
Pricing issue
Loss
$43
Preferred solution
Price reduction

Priceline - Robbery

We booked a rental car through Thrifty car rentals through the site they took $96.00 from me hold the car that went towards the insurance for the car for the trip and stated we would pay the rest when we picked the car up at the airport. The remaining balance was supposed to be $350 when we got there and they added all their *** taxes and fees the car cost us nearly $1,200!!!! We were floored but had no choice as we had our 7 foster kids with us and after the 6 hours on the plane we were exhausted and starving and just wanted to get to our hotel. I will NEVER use Priceline or Thrifty AGAIN.
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ID
#1527163 Review #1527163 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Pricing issue
Loss
$850
Preferred solution
Price reduction
I reserved a car rental for my trip slated for houston texas weeks ago. on arrival at the advantage kiosk to pick up my car rental for my trip 4/26/19 they requested i make a $200 deposit with my credit card which was not on my in ternary. I presented my wells fargo...
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ID
#1522713 Review #1522713 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Poor customer service
Loss
$10300
Preferred solution
Full refund

Priceline - Total rip off

I booked a vacation package to south Carolina and it included my car. When we landed I went to get my car with Avis and had to pay at the counter. I paid already through Priceline. I showed the girl my itenerary and she said that even though it said car rental since there was no price then it was not paid for yet.
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ID
#1509327 Review #1509327 is a subjective opinion of poster.
Location
Austin, Texas
Service
Priceline Car Rental Booking

Booked a car through priceline and had to pay at the counter

4.8
Details
I planned my vacation through price line and it included my car rental. When I got to the airport to pick up my car I had to pay for it then. If I did my vacation as a package including my car why did I have to pay at the counter for the car
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ID
#1497158 Review #1497158 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Pros
  • Ease of booking
Cons
  • Misleading examples
Reason of review
Problems with payment
Loss
$246

Priceline - Misleading advertising

2.2
Details
I booked a car rental on PRICELINE.COM for a trip and turned around to cancel the reservation and was told it was nonrefundable. I did not read that on the website while booking and it sure was not clearly stated anywhere . They refused to cancel the reservation before I was supposed to even pick up the vehicle. Customer service is horrible. Buyer beware. Do not ever use this company to book a rental car.
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ID
#1482815 Review #1482815 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • False and misleading advertising
Reason of review
Not as described/ advertised
Loss
$125
Preferred solution
Full refund