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Verified Reviewer

Priceline - Refund

I booked airfare and car rental through Priceline. Trip cancelled due to travel restrictions in Hawaii due to COVID 19. I want a refund please. Linda Peters Priceline trip #20934174319 booked on 03/03/2020 Thrifty car rental confirmation # J32827730D9 Delta confirmation # GVNWR8 I payed $571.04 for a trip that never happened and would appreciate my money back. Thank you, Linda Peters Paid with credit card. 118 E. Kingwood drive Apt. C3 Murfreesboro, TN 37130 763-267-9620
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ID
#1894974 Review #1894974 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Denied refund
Loss
$571
Preferred solution
Full refund

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Verified Reviewer
1.6
Details
I tried to postpone my car rental due to the covid shut down and was told "no changes cancellation or refunds". My trip was booked for May 16th and New York is shut down until the 15th. The Canadian border closure was just extended which means my trip is put on hold. I...
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ID
#1880036 Review #1880036 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Pros
  • Half decent rates
Cons
  • Not willing to accomodate during a lock down or crisis
  • Unwilling to accommodate unforeseen circumstances
Loss
$273
Preferred solution
Let the company propose a solution

Priceline - Refund of money

No one at the desk At that time
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ID
#1841223 Review #1841223 is a subjective opinion of poster.
Location
Mesa, Arizona
Service
Priceline Car Rental Booking
Loss
$137
Preferred solution
Full refund

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Verified Reviewer

Priceline - Charge on my account for service not used

1.0
Details
I went to pick up car at day of rental at the airport in moline Illinois and my service was denied due to not having a credit card even though on Priceline web said I could use debit card so I had to use my own car for traveling purposes.

User's recommendation: Do not use Priceline better to do it in person to avoid all the hassle n headache.

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ID
#1827118 Review #1827118 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Bait and switch with coupons or so called freebies
  • Being lied to about best price match guarantee
  • Never being transferred to manager
Loss
$272
Preferred solution
Full refund
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Priceline - Need and refund on my car rental

Priceline - Need and refund on my car rental
I made a reservation for pick up for today and I didnt make it in time to pick it up so I had to pay a $88 fee up front and since I didnt get the car I need my money back on my card
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ID
#1810610 Review #1810610 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Foreign call center
  • Poor phone service
  • Customer care
Loss
$88
Preferred solution
Full refund

Priceline - Rental car

I need talk with a human not with a #%*^< answer machine
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ID
#1799396 Review #1799396 is a subjective opinion of poster.
Location
San Bernardino, California
Service
Priceline Car Rental Booking

Priceline - Don’t even try, professional thiefs

1.0
Details
Thief’s. Never sent car rental confirmation. Took money out of my acct upon reservation while more reputable like enterprise will only charge when you pick up the car. I canceled reservation through Avis. Money was never refunded. Nobody answers the stupid phone with stupid recording designed to give you the run around, live chat and website are designed in the same dishonest . Went through my bank to file a complaint and get a refund
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ID
#1798597 Review #1798597 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • All
Loss
$346
Preferred solution
Full refund

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Verified Reviewer

Priceline - Run!!

1.0
Details
Booked our car rental with insurance for $510.00. I made a mistake on the pick up time and called to make a change. They claimed they could not make changes and that I would have to cancel my reservation and do it all over again. By canceling my reservation I would be refunded for the 510. That they already charged me for. Ive yet to be refunded. I have called multiple times to check on my refund and cant get anyone on the phone. Currently chatting with online support who claims its our banks fault and not theirs for our refund not posting to our account. Scam!!
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ID
#1790908 Review #1790908 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Loss
$510
Preferred solution
Full refund

Don’t rent from Priceline it’s a rip off!

1.0
Details
No refunds if you return your rental early no matter what the circumstance !! Dont prepay! Rip off! Warning!
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ID
#1771552 Review #1771552 is a subjective opinion of poster.
Location
Queens Village, New York
Service
Priceline Car Rental Booking

Priceline Reviews

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Priceline reviews

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Verified Reviewer

Do not rent from priceline

1.0
Details
We made a reservation to rent a car at the Austin airport which was $100. Husband goes to reserve the car, they say they cant rent us the car without a credit card, which fair enough, but wont give us our $100 back. Thanks Priceline for stealing our money.
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ID
#1769076 Review #1769076 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

Priceline - Information incorrect online

1.0
Details
Rented a car off Priceline site company information is wrong on Pricelines website company cant be reached
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ID
#1756381 Review #1756381 is a subjective opinion of poster.
Service
Priceline Car Rental Booking

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Verified Reviewer

Priceline - DO NOT DO business

1.0
Details
1. Cannot modify rental car reservation time. 2. All calls go to outside of USA. 3. International Customer Service cannot transfer back to USA. 4. SCAM company, lesson learned.
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ID
#1745756 Review #1745756 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Web site is horriable
  • Misrepresentation of location and star quality of hotel
  • Staff or website or price scam
Reason of review
Poor customer service
Preferred solution
adjustment

Priceline - Beware

1.0
Details
Used Priceline to secure car rental. Rental was assigned to Avis, and due to a change in plans I went to get rental car two hours earlier than reservation. They did not have the category of car I reserved, so I had to leave town without rental car. Called Priceline and no one offered any service recovery at all. Just said due to agreements with travel partners nothing could be done. Be very, very careful using Priceline AND in the event something goes wrong on your end, do not expect any service recovery from them.
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ID
#1731396 Review #1731396 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
Horrible customer service. The Priceline lowest price guarantee is worthless.
Horrible customer service. The Priceline lowest price guarantee is worthless.
I purchased an express deal rental car for 4 days at Newark international airport. The "Priceline guarantee" says that a customer has up until 24 hrs before the car pickup to find a cheaper deal and the consumer will be refunded. A week before I am to pick up my rental...
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1 comment
Anonymous
#1750169

Priceline should be invested by the FCC and Consumers Protection. They are extremely deceptive and unethical!

ID
#1648419 Review #1648419 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Pros
  • Website app
Cons
  • Best price guaranteed - yeah right
Reason of review
Not as described/ advertised
Loss
$115
Preferred solution
Price reduction
1.2
Details
So I wanted a bigger vehicle and I called Priceline to help me with it - it was then and there that I realized the reservation was off by a week. First off I waited on hold about twenty minutes to get a Price Line employee. He was nice, but the background noise in the...
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ID
#1617450 Review #1617450 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Pros
  • Flight deals
Cons
  • Customer care
Reason of review
Poor customer service
Loss
$275