Product: Priceline Car Rental Booking Clear all filters (12 of 12 reviews match)
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Renting a car through priceline and had to change my original rental plan (Aug 31 - Sep 7th). Called priceline to change the plan (Aug 31 - Sep 5)but the representative said I need to call the rental company (dollar rental) directly to change. So, I made a change...
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1.0
Product
Priceline Car Rental Booking
I didn't like
  • Unhelpful customer service
#1096509
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I purchased a rental car for 3 days using Priceline using the car to pick my daughter up from college. I used my debit card in the transaction. When I went to pick up the car at the airport the Avis representative stated they could not use a debit card and would need a...
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1.1
Product
Priceline Car Rental Booking
I didn't like
  • Trip protection
  • Business ethic
  • Priceline business practices
#1062286
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Priceline's refund policy...what refund policy?
I purchased a rental car through priceline with Budget rental cars. I was forced to return the car early, but I was denied any sort of refund for the time that I did not spend renting the car. I returned it 2 days early. Budget renta car refused to refund me because it...
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1.0
Product
Priceline Car Rental Booking
I didn't like
  • Refunds and returns policy
  • Priceline business practices
#1061101
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Priceline - WARNING - SCAM AND UNAUTHORIZED CHARGES
Shortly after completing that transaction, I received a rental confirmation from Priceline - showing the duplicate reservation and amount charged. I immediately called them and asked them to cancel the reservation and refund the amount. They told me they would need to...
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1.0
Product
Priceline Car Rental Booking
#1054934
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I booked a Hertz car rental through Priceline at Philadelphia International Airport. Unknown to me, Priceline booked the rental car pickup at an airport in Northeast Philadelphia which does not have commercial airline service. When I picked up the Hertz car, Hertz...
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LadyScot
LadyScot

Are you sure it is not your mistake? What does your confirmation page state? The booking process is done electronically, so whatever YOU input, is what THEY get.

1.0
Product
Priceline Car Rental Booking
I didn't like
  • Lack of telephone support
#1051906
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Priceline apparently programmed their software to add an extra day to charges since I wasn't returning the car EXACTLY at the same time I was picking it up. NOWHERE in the contract does it indicate you have to match pick-up and return times or you will be charged an...
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1.0
Product
Priceline Car Rental Booking
I didn't like
  • Unethical practices
  • Fact that they are intractable
  • Website was cumbersome
#945325
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Rented a vehicle via priceline for 4 days in las vegas....booked vehicle via express deal for 24 a day. Two weeks later found same car same dates for 10 less a day on priceline web site express deals.....called priceline on jold for 53 min to be told nothing could be...
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Product
Priceline Car Rental Booking
#932055
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I booked a rental car on through Priceline for Avis rental (airport) for 8/29-9/5 due to my vehicle being at the repair shop. I received notification 8/30 (5:30 pm) that something personal had come up and I was trying to return the car early (due to my situation) as I...
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Anonymous
Anonymous

I agree with you, have the same situation, and same response...like a bunch of robots. And my rental is 2 months out. Someone needs to look into their shady business practic...

Product
Priceline Car Rental Booking
#910517
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When I booked a car on Priceline for my wife they had me fill out the driver info and then my credit card info. When they sent me the confirm they had my wife's name. When she went to pick up the car, the rental agency wouldn't give it to her because the rental was...
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1.0
Product
Priceline Car Rental Booking
I didn't like
  • Bad customer service
  • Way of cheating
  • Not delivering what i purchased
#884772
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Previously when I've traveled I've used Priceline and didn't have any issues and that's because things have always managed to work out. The one time that I needed to cancel, due to illness, they can't do anything to help. I was trying to travel back home to CA from AZ...
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Product
Priceline Car Rental Booking
#829734
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Priceline - Car rental confirmation

#1111997
I am still waiting on my car rental email confirming my reservation. Other then that the process was very eady to use.
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Priceline Car Rental Booking Review

#933326
1.0
Details
Definitely the worst customer servicee I've ever experienced. The web site says one thing and they do what is in their best interest, nothing but a bunch of rip of thieves. Paid what the car rental company wanted, tried to cancel two months before trip and got nothing but blah blah blah!
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money
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