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Verified Reviewer

Run!! | Priceline

1.0
Details
Booked our car rental with insurance for $510.00. I made a mistake on the pick up time and called to make a change. They claimed they could not make changes and that I would have to cancel my reservation and do it all over again. By canceling my reservation I would be refunded for the 510. That they already charged me for. Ive yet to be refunded. I have called multiple times to check on my refund and cant get anyone on the phone. Currently chatting with online support who claims its our banks fault and not theirs for our refund not posting to our account. Scam!!
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Review
#1790908 Review #1790908 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Loss
$510
Preferred solution
Full refund

My rental car | Priceline

Need to extend my travel.
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Review
#1782081 Review #1782081 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Poor customer service
Preferred solution
Help extend at same price

Don’t rent from Priceline it’s a rip off!

1.0
Details
No refunds if you return your rental early no matter what the circumstance !! Dont prepay! Rip off! Warning!
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Review
#1771552 Review #1771552 is a subjective opinion of poster.
Service
Priceline Car Rental Booking

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not rent from priceline

1.0
Details
We made a reservation to rent a car at the Austin airport which was $100. Husband goes to reserve the car, they say they cant rent us the car without a credit card, which fair enough, but wont give us our $100 back. Thanks Priceline for stealing our money.
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Review
#1769076 Review #1769076 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

Information incorrect online | Priceline

1.0
Details
Rented a car off Priceline site company information is wrong on Pricelines website company cant be reached
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Review
#1756381 Review #1756381 is a subjective opinion of poster.
Service
Priceline Car Rental Booking

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DO NOT DO business | Priceline

1.0
Details
1. Cannot modify rental car reservation time. 2. All calls go to outside of USA. 3. International Customer Service cannot transfer back to USA. 4. SCAM company, lesson learned.
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Review
#1745756 Review #1745756 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Staff or website or price scam
  • Web site is horriable
  • Misrepresentation of location and star quality of hotel
Reason of review
Poor customer service
Preferred solution
adjustment

Beware | Priceline

1.0
Details
Used Priceline to secure car rental. Rental was assigned to Avis, and due to a change in plans I went to get rental car two hours earlier than reservation. They did not have the category of car I reserved, so I had to leave town without rental car. Called Priceline and no one offered any service recovery at all. Just said due to agreements with travel partners nothing could be done. Be very, very careful using Priceline AND in the event something goes wrong on your end, do not expect any service recovery from them.
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Review
#1731396 Review #1731396 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
Horrible customer service. The Priceline lowest price guarantee is worthless.
Horrible customer service. The Priceline lowest price guarantee is worthless.
I purchased an express deal rental car for 4 days at Newark international airport. The "Priceline guarantee" says that a customer has up until 24 hrs before the car pickup to find a cheaper deal and the consumer will be refunded. A week before I am to pick up my rental...
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1 comment
Anonymous
#1750169

Priceline should be invested by the FCC and Consumers Protection. They are extremely deceptive and unethical!

Review
#1648419 Review #1648419 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Pros
  • Website app
Cons
  • Best price guaranteed - yeah right
Reason of review
Not as described/ advertised
Loss
$115
Preferred solution
Price reduction
Tags
  • bad business ethics
1.2
Details
So I wanted a bigger vehicle and I called Priceline to help me with it - it was then and there that I realized the reservation was off by a week. First off I waited on hold about twenty minutes to get a Price Line employee. He was nice, but the background noise in the...
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Review
#1617450 Review #1617450 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Pros
  • Flight deals
Cons
  • Customer care
Reason of review
Poor customer service
Loss
$275
Tags
  • Priceline Never Again

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PRICELINE.COM DOESN'T REFUND MONEY

I booked a car rental with Priceine.com. I m istakenly booked the car twice... I didn't realize this until I was at the car rental place.... I tried to contact priceline.com .. But, I was informed that booking.com handles this situation... Needless to say .. Booking.com stated that any error made by the customer, priceline is not obligated to return the money !!!!! ... I will continue to fight for what is mine ... I work too hard to let Priceline.com rip me off .... I WILL NEVER USE PRICELINE.COM AGAIN !!!!!!!!!
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Review
#1586257 Review #1586257 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$390
Preferred solution
Full refund
Tags
  • Cancel Anytime Is A Lie