1.0
Details
I used Priceline to make a hotel reservation a month in advance. immediately then I received an email confirmation from priceline with ads to rent a car which I did. The hotel reservation I made was with a cancellation option but I didn't realize that the car rental...
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Review
#1262802 Review #1262802 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$148
Preferred solution
Full refund
" It's obvious from other reviews Priceline has a history of doing this and instead of continuing to screw their customers over and fixing the problem they just keep stealing money. People are using Priceline in the first place because of budgetary constraints and to...
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Review
#1236995 Review #1236995 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Priceline is pocketing your refunds

1.8
Details
Worse customer service. We rented a car thru Priceline and we returned the car day early and vendor (hertz) said we will get refund for a day we did not use and now Priceline is refusing the pay us back. They getting refund from hurts and pocketing the money which is owed back to us. We will see you in court.
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Review
#1230759 Review #1230759 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Priceline is a total joke. As a disabled Senior Citizen veteran I booked a rental car on Priceline asking specifically for an "on airport" rental car company. They advertise all the big name rental car companies in their Express Deals. When I booked they took my money...
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Review
#1214605 Review #1214605 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Given the runaround
  • Poor phone service
  • Customer service is very poor
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund
Tags
  • Deceptive Reservation Process
3.0
Details
I booked a car through Priceline and once I picked up the car from Hertz they told me that if I return the car after working hours like 5 PM they are going to charge me $44 extra fee which they called "valet fee" even if the drop off time is within my booking period....
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Review
#1208276 Review #1208276 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Not as described/ advertised
Loss
$45
Preferred solution
Let the company propose a solution
1.2
Details
And if by some benevolence they agree to your reason you'll get to deal with an outside travel insurance company too...and hope they agree with your reason. No Freedom of choice for you as the consumer. After 28 years in the military, around the world a dozen times, this will be my one and only BAD experience with Priceline...
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Review
#1204232 Review #1204232 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Priceline would not cancel my rental cost me 350 bucks
Reason of review
Company Policy on cancellations
Loss
$350
Preferred solution
Full refund

Rip off by Priceline

Rented a car online for Palm Springs. Lost license in transit. Was unable to rent car. Had to cancel booking and rebook under my wife’s license. Was charged double the price fir the rebooking of the rental!!! Poor business practice. Total rip off
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Review
#1193728 Review #1193728 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Pricing issue
Prepaid rental through Priceline. Was offered a Ford Taurus instead of vehicle rented, Ok no issue as I have used Enterprise exclusively for years and occasionaly get upgraded when my vehicle was not available. WAS NOT informed that this was a CHARGED Upgrade. After...
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Review
#1178569 Review #1178569 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Bait and switch
Reason of review
Pricing issue
Loss
$188
Preferred solution
Full refund
Tags
  • Bait Switch Tactics
1.2
Details
Fortunately we found one vehicle which was $350 expensive. I called up twice priceline. They said sorry about five times but wasn't willing to refund me the difference which I paid from my pocket because of their reservation. If they didn't resolve this, I will be...
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Review
#1167852 Review #1167852 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Poor customer service
Loss
$350
Preferred solution
Refund for the additional money I paid from my pocket

Worst experience left with no car for entire hoIiday | Priceline in Norwalk, Connecticut

3.0
Details
Reservation made. No cars available. No customer service only automated.
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Review
#1161298 Review #1161298 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Poor customer service