The rental was through Hertz and I called Hertz to confirm the reservation. The reservation said to pick the car up at 12:00 noon and never thought about it until my daughter and I arrived at the Hertz location only to find them closed. I called Hertz and they pretty...
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ID
#1281620 Review #1281620 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Not as described/ advertised
Loss
$350
Preferred solution
Let the company propose a solution
1.0
Details
BEWARE, A TOTAL RIPOFF. Yesterday on 6-6-2018 I flew into Tampa with a confirmed car reservation thru priceline with Executive Car Rental at the airport. The rental car price was aprx. $88.xx plus taxes and fees of aprx. $103.xx. Upon arriving at the rental counter I...
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ID
#1274494 Review #1274494 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Unhelpful customer service
  • Did not honor their low price guarantee
  • Failure to disclose and resolve
Reason of review
Return, Exchange or Cancellation Policy
Loss
$191
Preferred solution
Full refund
my wife made reservations for a car rental in feb for a trip in june did it online and the rental was confirmed and we had to pay up front,no problem the night before our flight was cancelled we called hertz to tell them the changes with our flight we had to rush to...
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ID
#1269854 Review #1269854 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Didnt honor our rental
Reason of review
Problem with delivery
Loss
$194
Preferred solution
Full refund
1.0
Details
// I will never ever ever go threw a third party again even when I got to the rental place they said they are going to drop business with Priceline due to the mis information from an exceptional amount of customers . It’s funny how when I asked for my money back they...
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ID
#1266874 Review #1266874 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Not as described/ advertised
1.0
Details
I used Priceline to make a hotel reservation a month in advance. immediately then I received an email confirmation from priceline with ads to rent a car which I did. The hotel reservation I made was with a cancellation option but I didn't realize that the car rental...
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ID
#1262802 Review #1262802 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$148
Preferred solution
Full refund
" It's obvious from other reviews Priceline has a history of doing this and instead of continuing to screw their customers over and fixing the problem they just keep stealing money. People are using Priceline in the first place because of budgetary constraints and to...
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ID
#1236995 Review #1236995 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Priceline is pocketing your refunds

1.8
Details
Worse customer service. We rented a car thru Priceline and we returned the car day early and vendor (hertz) said we will get refund for a day we did not use and now Priceline is refusing the pay us back. They getting refund from hurts and pocketing the money which is owed back to us. We will see you in court.
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ID
#1230759 Review #1230759 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Priceline is a total joke. As a disabled Senior Citizen veteran I booked a rental car on Priceline asking specifically for an "on airport" rental car company. They advertise all the big name rental car companies in their Express Deals. When I booked they took my money...
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ID
#1214605 Review #1214605 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Priceline business practices
  • Given the runaround
  • Poor phone service
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund
3.0
Details
I booked a car through Priceline and once I picked up the car from Hertz they told me that if I return the car after working hours like 5 PM they are going to charge me $44 extra fee which they called "valet fee" even if the drop off time is within my booking period....
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ID
#1208276 Review #1208276 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Not as described/ advertised
Loss
$45
Preferred solution
Let the company propose a solution
1.2
Details
And if by some benevolence they agree to your reason you'll get to deal with an outside travel insurance company too...and hope they agree with your reason. No Freedom of choice for you as the consumer. After 28 years in the military, around the world a dozen times, this will be my one and only BAD experience with Priceline...
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ID
#1204232 Review #1204232 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Priceline would not cancel my rental cost me 350 bucks
Reason of review
Company Policy on cancellations
Loss
$350
Preferred solution
Full refund