Priceline - Thieves

The worst experience I’ve ever had. They refused to refund me $3000 for a rental car reservation. They forced me to prepay and agree on it. Stay away from them
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ID
#1313260 Review #1313260 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
2.2
Details
Given a rental car that I couldn't return to the airport that my flight left from. After 4 days of waiting, and a 1.5 hour phone call with 7 people, they offered me a 10% coupon to rent a car to go to the other airport. Nobody did anything for 4 days with my claim,...
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ID
#1310034 Review #1310034 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Pros
  • Website access
Cons
  • Customer service and resolutions
Reason of review
Poor customer service
Loss
$273
Preferred solution
Full refund

Priceline - Car rental refund

1.1
Details
My air flight was cancelled due yo weather issues. I paid for my rental car and was charged for the dsy i did not get my car. Priceline would not issue me a credit for the day missed . This is very bad customer service. I will never use priceline ever again. They took my hard eraned money from me. Consumet beware.
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ID
#1305156 Review #1305156 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
I was literally robbed of $300.00 by Priceline. I had been a customer for nearly 20 years and this is the first time I've been scammed. The Customer Service phone calls are now routed to the Philippines and they have absolutely no intent on making sure they take care...
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1 comment
Anonymous
#1518033

Same story here. 230.00 double booked a room by accident.

Refused refund. Unbelievable after 15 years and who knows how many thousands of dollars ran through them, first mistake and they treat me like I’m a crook.They lost a loyal customer too!

What has happened to the old customer loyalty. AllMoney now!

ID
#1298978 Review #1298978 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Problems with payment
1.0
Details
Priceline conducts business in a horribly dishonest manner. Priceline advertised $20 rental car per day. I reserved a car for 5 days, and was charged $71.52 for taxes and fees (71%.) Furthermore, they allowed you to indicate special requests. I requested a booster...
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ID
#1297614 Review #1297614 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Pricing issue

Priceline - Cancel car reservation for October 10, 2018

I got disconnected and could hardly hear what was being said
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ID
#1291512 Review #1291512 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I booked a car through priceline in my name. I was charged immediately, though I didn't realize I would be and it was apparently non-refundable, non-changeable and non-cancellable. I was unable to make the trip. My husband got to the rental counter only to find out...
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ID
#1288735 Review #1288735 is a subjective opinion of poster.
Location
New York, New York
Service
Priceline Car Rental Booking
Cons
  • Sat on hold for 20 minutes for a supervisor
  • Difficulty getting to a person to speak with
  • Miserable customer service
Reason of review
Poor customer service
Loss
$348
Preferred solution
Full refund

Priceline - NEVER AGAIN YOU THEIVES

1.0
Details
It has been years but the bad taste has not deminished! My wife booked a car and put it under her name. Sadly she left her forms of payment at home. So when i went to pay for it they refused! The “names” were different! Then when we tried to cancel they STOLE 20%. Please please please DO NOT under any circumstance use Priceline!! This company’s bad, unfriendly, customer prejudiced, practices needs to end!
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ID
#1287600 Review #1287600 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Problems with payment
Booked with Priceline, flight got cancelled..needless to say couldn't make it to our granddaughters graduation AND even though the airlines(United ) were empathetic to our situation and gave us a full refund... Our request and plea fell on deaf ears at Priceline..no...
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1 comment
Jeanne M
#1503213

Priceline is a rip off and their customer service is nonexistent

ID
#1283631 Review #1283631 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Reason of review
Problems with payment
2.4
Details
I had shopped serveral other car rental sites and i am used to reserving with the car rental company directly. It wasn't clear on the website that I was being charged immediately for this car reservation. Then only when I saw my email confirmation did I also notice it...
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1 comment
Jeanne M
#1503219

Be aware! If something unforeseen should happen and you can't use the vehicle you've paid for through Priceline YOU ARE SCREWED!

ID
#1282135 Review #1282135 is a subjective opinion of poster.
Location
New York, New York
Service
Priceline Car Rental Booking
Cons
  • Not cancelling my reservation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$265
Preferred solution
Full refund