Arlington Heights, Illinois
2K views
Not resolved
115 comments

I've done research on their web site. There is no way a consumer can find out about their policies until you committ.

That last second before accepting the purchase is the only time. I can't even find their polieis as a consumer checking them out. We have an excellent opportunity to put them out of business.

I think Priceline doesn't care until a group of us gets together and targets them as they do us individually. I will check this site again and if there people willing to put the time in i will as well.

Thanks - Wayne

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Janette
#1675015

It’s so unreasonable! I SAY SUE THEM!

I booked a room from the website just to find out the room type doesn’t exist.

Spent hours calling and calling. Who would like this kind of customer service?

Anonymous
#1661572

I’m sitting in the middle of a hotel lobby in Orlando without a room, we’re in.

Anonymous
#1646500

I'm in!

Anonymous
#1620491

They stole from me sold me a room that was not correct. Spent close to 7 hours on the phone with them and the hotel.

They told me everything was fixed and go to go . We fly all the way their and what do you know it was not correct. We miss the event that we was in town for.

Priceline runs you in circle bouncing you from person to person till you give up. Seems crazy that they can do this .

Anonymous
#1504064

I would love That. I’ve been trying to get somebody from America to talk to me but the only customer service representatives they seem to have our in the Philippines who have been trained deceptively and even though they are wrong they are adamant that they are correct.

Anonymous
#1501607

then do it i work at priceline i dare you. you will lose.

Anonymous
#1504067
@PissedConsumer1501607

Lose?obviously you know nothing about the law.

Anonymous
#1493141

I too tried to save a couple of bucks using priceline ans ended up paying for the room twice. i paid them and the hotel charged us as well. Red Lion Inn claimed to change ownership during the days that I tried to get a refund and Priceline assured me they would take care of it, they stalled long enough that I timed out being able to reverse the charge on my card.Lessons learned: dont use Priceline, dont give the hotel a credit card if youve already paid through someone else, go immediately to your credit card company if you find a mistake.

Anonymous
#1487188

We booked a hotel without knowing it pay now until after. So my wife canceled the reservation with them.

Our bank tried to dipute but to no avail. When we called the hotel price line had already canceled the room. And Priceline would not help us in any way to make it right.

Had to cancel a trip for my kids to meet family they have never met. I’m in

Anonymous
#1409996

They erroneously charged me hundreds of dollars for a hotel cancellation, even after I provided proof/documentation. They sell you a refundable hotel reservation for an inflated rate, then say it's non-refundable if you cancel it, and charge you anyway.

It clearly states on my itinerary that I could cancel it within 24hr of check-in, which i did (the hotel confirms it and never charged Priceline for my stay). But Priceline is charging me anyway.

I guess I'll have to take it up with GA state atty. This is ridiculous.

Anonymous
#1384200

I'm in they just screwed me out of $63 last night email me if this is for real dalangston85@gmail.com

Anonymous
#1375475

If anyone is actually suing them let me know. I just booked flight to my moms funeral.

They knew upfront what was going on. They messed my flight up. Twice. Canceled.

Rebooked without me knowing. Charged me $30 for it. Initially they tried to charge me almost $900 for it. I also booked a car rental.

I get there at the airport and the rental company has no idea what Im talking about. I had already been charged for it. I call priceline, they put down canceled and say they will refund me. I have yet to be.

I was stranded at an airport that sits far from almost anything and had to pay a lot of money to catch a cab to my hotel. Thank god my dad booked that because I probably would have ended up in the streets if I had gone through priceline for that.

I called several times and no resolution. I finally email and get told to call a special number.

I call. Same call center just a diff number. They look to see if they can refund me. And Im sitting on hold forever, of course no they cant.

They did promise to make notes. Isnt that great? Oh a note. Thanks priceline!

Trash company with trash customer service. Ill stick with Orbitz.

Anonymous
#1355428

I am with you. They double booked and charged me when their website failed on their end. Please include me in anything against them.

Anonymous
#1325340

Priceline is consistently involved in false, fraudulent and misleading advertising. I have very clear and concise evidence of this (screenshots and a detailed conversation).

They do not care to correct their intentional deception and they think they are too big for anyone to take on. In my case they have it wrong.

Anonymous
#1144570

Not only was I charged $48.09 tax for 3 rooms by Priceline when reservation was made. At check out I was taxed again another $13.87 per room by Radisson. thanks for reading.

Anonymous
#1105040

I'm in! Is this still an option?

Anonymous
#1336393
@PissedConsumer1105040

My dad booked a trip with Priceline for six of us in our family. unfortunately we missed our flight due to long lines.

the airline offered us standby tickets to a plane that was fully booked with a total of 9 stand by passengers ahead of us. because we didn't take that option the airline cancelled our round trip tickets .Priceline wanted over $1,000 per person for new tickets which obviously wasn't an option. so now my dad is out $10,000 and we don't know how to proceed . any advice ?does anyone want to go in on a lawsuit together ?

please advise.

My email is danc2joy@gmail.com . Any advice is greatly appreciated.

Anonymous
#1337059
@PissedConsumer1336393

Yes Yes Yes

Anonymous
#1337058
@PissedConsumer1105040

l cant get to a person they never sent the confirmation they said they would and now now they don't connect my phone number related to a reservation the had no problem taking 400 from account instantly cant get anywhere on their help page or any phone number

Anonymous
#1086364

I am in too! Priceline is suppose to refund me and they didn't. The customer service is horrible and basically they told me to screw off and hang up on me.

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