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I made a reservation for 3 rooms for 1 night for my visiting family 5 months in advance. Unfortunately the travel plans changed.

Priceline refuses to refund or give me credit. According to the hotel, priceline holds the money until someone actually checks in. So if nobody shows up, does the hotel not get any money? Priceline claims on the other hand, that they can not cancel since the hotel would charge them anyway.

So someone is not telling the truth.

I can't understand why they are so strict, since this is 5 months in advance. This was my first and last reservation through priceline.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: credit for future reservation.

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