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Customer service
Exchange, Refund and Cancellation Policy
Value for money
1 comment

I made a mistake on an airline reservation and put my name as passenger instead of my grandson's name, who I was purchasing the ticket for. Unfortunately, it was on a "special fare", which wasn't all that special in the end.

Turns out that this mistake is going to cost me over $400. (Interesting that the average loss is $403.) I've tried, numerous times, to at least get a partial credit toward future travel, but Priceline won't budge. My question is, where does my $400+ go? What is it used for?

Who pockets that money? I would think it would be best used to give a credit, at least a partial credit for future travel, back to the customer. Customer service? They don't know the meaning.

You would have better success dealing with a robot. A robot would probably have more compassion and respect.

Reviewer is in unhappy mood. SharonD48 stated that there is a room for improvement of lack of customer consideration. Please immediately contact the author of this review to discuss poor customer service of priceline customer care and associated monetary loss in the amount of $409. Priceline needs to "i'm not asking for a refund, or even a full credit, but a credit (minus a reasonable penalty fee) towards future travel, to be used within a year" according to poster's claims.

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"A robot would probably have more compassion and respect."

A robot would also have enough sense to not hit that little tick box saying you agree to the terms if you really didn't or was smart enough to read them.

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