Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

All throughout the booking process I saw the HOTEL's Free Cancellation policy. What I missed was the Priceline NO Refund phrase listed ONCE! It wasn't apparent until I clicked submit.

We are out $141 now for a room we can not use because our plans changed. I am more than irritated and disappointed and will NEVER use Priceline again!! It wasn't like we got a great price either! I did not name my own price. We paid a normal rate for the room we were getting in that area.

Plans change all of the time. This is an unrealistic policy and just bad business.

Product or Service Mentioned: Priceline Room Booking.

Reason of review: No Cancellation Fees not prominently stated.

Monetary Loss: $141.

Preferred solution: Full refund.

I liked: Ease of online booking.

  • Priceline Never Again
Company wrote 0 private or public responses to the review from Apr 16, 2016.
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