Not resolved

Thought name your price would EVENTUALLY ask for the window of flying time, but this did not happen. I bid more than the posted price for the day (low of 116 for morning flights only) since I could ONLY fly in the evening I bid more, but less than the posted amount of the time I could travel.

Unfortunately the button to choose time never appeared and I purchased a ticket for the morning flight MORE than the posted amount. I immediately called customer service..... after 2 hours and repeated phone calls, I could get a refund of about half if I rebooked. Which I did this a week later since I did not have the money to purchase another ticket.

Unfortunately, again, I did not hear customer no service say that this 1 time offer was ONLY if the ticket was purchased WITHIN 24 hours- not a week later.

Monetary Loss: $120.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Oct 20, 2014.
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