It seems harder and harder to trust what you read since companies like Priceline can delibrately mislead customers without consequence.I booked a room after referring to pricelines 1 star and 2 star example hotels.
I knew I didn't want days inn or rodeway inn since my wife would be there with 3 daughters. When you click on 1 star examples it clearly gives you four hotel names(rodeway inn, econolodge, super 8 & red roof Inn. I knew I didn't want rodeway so I clicked 2 stars with express deal. When I get my confirmation guess what hotel I'm in?
Yep Rodeway Inn! Priceline this is not how to retain repeat business!
To make matters worse they are rude over the phone and refuse to give you any help period.They told me Rodeway is listed as a 2 star hotel, well okay Priceline then how about you remove it from your 1 star examples!
More Review Details
|Quality of Accommodation|
|Exchange, Refund and Cancellation Policy|
|Facilities and Services|
What I liked
What I disliked
- Poor phone service
- Placed on hold multiple times
- False advertisement
- Misleading examples
- Reason of review:
- Not as described
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Priceline Express Deals
- Review category
- Hotels and Resorts
Author wants to be contacted by the company. Learn more ›
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