State: Massachusetts Clear all filters (15 of 1222 reviews match)
filters
State:
City:
Show
Product:
Show
Show

Priceline Customer Care Review

Absolutely horrible customer service. Refused refund after valid excuse... Will never use again and I advise others to do the same
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
Website
#931174
Reply to reviews
PC, I was trying to book 2 nights for a room about 2 months ago using the Name Your Own Price feature on Priceline. I am just writing in now because after arguing with Priceline with no results whatsoever I just now found out my bank could not resolve the issue either....
Read more
1.2
#904176
Reply to reviews
I booked a ticket with Air Canada and Swiss Air for a flight to India and return to US via China in the month of Dec / Jan 2015/16. When I reached the Check In counter at the US airport, I was not allowed to board Air Canada because apparently as an Indian citizen you...
Read more
1.0
#854268
Reply to reviews

we booked a hotel with Priceline a month ago in Lake George. Looking at their pictures, the room are big and like a suite. We have 2 adults and 2 teenage, and we seldom go on vacation, we decided to go with this hotel which is more expensive than the other ones. We...
Read more
Anonymous
Be Responsible

Absolutely no real details - name your price - best rate available - nothing. Just "It didn't look like the picture" me want money back. Next time don't be so click happy, re...

I didn't like
  • Misleading examples
  • Misleading website
#691738
Reply to reviews
I booked a hotel with Name Your Own Price with Priceline. At the completion of Name Your Own Price with 2.5 star hotel, I ended up with a 2 star hotel. So basically I overpaid expecting a 2.5 star instead of 2 star. I have taken photos of the 2 stars hotel vs. the 2.5...
Read more
#666356
Reply to reviews
I booked a hotel in NYC for a one night stay for 3/29/2014 through Priceline.com. Agoda (who is this??) sent me my confirmation of the booking. 72 hrs prior to my arrival date, I had to cancel. They have a NO REFUND/Cancellation policy. I tried to get this resolved...
Read more
#480765
Reply to reviews
i booked the 2*star hotel through priceline for 5 days. when i checked in and got to the room- in five minutes - 3 cockroaches were starting to crawl over my suitcases - afraid of the health hazhards it might cause, I had to book a hotel nearby instead. I called the...
Read more
Anonymous
Someone who knows

Priceline and other online hotel booking sites often refuse to refund money and blame it on the hotel. The best corse of action is to either book directly with the hotel or fi...

#434049
Reply to reviews
Priceline is a joke of of a hotel finder. I found on their website what seemed to be a decent hotel (Irvine Suites Hotel) but instread, it was actually a permanent residence for "undocumented workers" and druggies. The guest reviews on Priceline were mosty nuetral to...
Read more
Williamstown, Massachusetts
#372415
Reply to reviews
Tried 4 times to book my package with flight times I was alowed to choose, kept bouncing me out. On the 5th go around it changed my flight to a time that I can't make the airport. Long story short, no help, no trying to help, no consideration. I was told they would...
Read more
#334367
Reply to reviews

Tried to purchase flight tickets with Priceline. When I went to book the flight I was told that priceline was unable to book my flight. I tried a different card and was also not booked. I checked the statements on both cards and found 3 separate charges on 2 different...
Read more
Anonymous
Erick

As part of the request process, we authorize your card in order to verify that the card will accept the full amount of the charge. Authorizations will automatically drop off s...

#304269
Reply to reviews