Priceline USED to be a great bargain and have good customer service. I recently booked a Sheraton in San Diego and called to confirm the reservation and to arrange for 2 beds since I was traveling with the family (3 kids). I was told that since I booked through Priceline, our "penalty" was we got a room for 5 with 1 king size bed and I'd have to ask for 2 beds when we checked in. Maybe I'll get it, maybe I won't. Depends on "availability". Heaven forbid they try and help me now.
I've called ahead to every other hotel I've gotten on Priceline and it's been a non-issue. So now hotels are penalizing priceline customers with this ***?
Then the brain dead rep wants to tell me the room is only guaranteed for 2 adults? why enter all the children's info then? It's none of their business if they aren't going to accommodate them.
I have yet to see how this plays out. I have a feeling this is my last purchase with priceline and last time as a customer of ANY Starwood based hotel.
They better have rollaways available.