I searched economy for an upcoming trip in June. A flight with Business Class seats for the longest leg of my flight was offered for a few hundred more per ticket, so I booked that flight.
About two weeks after booking, I get an email with a flight change, my flight had changed time by about 5 minutes, but suddenly, I was booked in Economy instead of Business Class. I have spoken with several customer service reps who all tell me the same thing.
Since I searched Economy, it doesn't matter what I booked. One manager admitted that there was a flight mismatch on their side, but after hours on the phone, many representative, a handwritten letter to corporate, all I have been offered is to cancel my flight, or $100 credit which doesn't even cover the cost of the additional price I paid for that specific ticket.
Reason of review: Not as described.
Monetary Loss: $400.
Preferred solution: Deliver product or service ordered.
I didn't like: Uncaring, Given the runaround, Bait and switch, Unhelpful.