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The hotel was nice; however Pricelines website was incorrect when referencing hotel amenities. We booked this hotel as it stated on Priceline that the hotel had a seasonal heated pool and free breakfast. After booking the room with Priceline and checking in at the front desk we learned that the pool was not heated and was actually closed for the season and there was not a Continental Breakfast as well.

I spoke with Priceline's customer service and they were very unaccommodating. They never once admitted their mistake and told me that I should have personally called and checked with the hotel concerning their amenities before booking. I feel that it is not my job to do this when Priceline is the one advertising the hotel. They did not do their job by checking with the hotel before listing this information on their website. As of today, this information is still incorrect and is currently showing on Priceline's website as shown below. This is completely flase advertisement!!!!!

I had two little girls that were very upset about the pool and had I known, I would have used another hotel. The information listed on their website was and still is completely false and we will never use Priceline again and will never refer their service to anyone.

Hyatt Regency Suites Atlanta Northwest

Hotel Guest Rating: 9.0/10

2999 Windy Hill Rd

Marietta, GA 30067

Hotel Features

This 202-unit, all-suites hotel on seven floors completed a renovation of the lobby and guest rooms in October 2011. All suites provide living and sleeping spaces with French doors to separate them. They feature a mini-fridge and microwave, pillowtop mattress, a wet bar, two flat-panel TVs with premium cable stations and plenty of nice touches such as plush robes and a newspaper delivered each morning. Wi-Fi and wired internet access are available for a fee. Bathrooms are large, with backlit mirrors, granite countertops and high-end toiletries. Outside, lush landscaping and a gentle waterfall surround the heated seasonal pool and sun patio. The outdoor seating area is a favorite place to sip a cocktail while you meet and mingle with other guests after a meal at the on-site Italian-themed restaurant. The business center is open 24 hours, and the 24/7 fitness center has all the equipment you need to stay in shape. Self-parking is free; valet parking is also available. Pets are allowed with some restrictions. The hotel provides a complimentary shuttle to locations within five miles.

Monetary Loss: $185.

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Anonymous
#447577

Even the ad says the pool is seasonal. So you should have called first. Being heated/not heated is trivial and doesn't matter either way.

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