800 Connecticut Ave, Norwalk, CT 06854, USA
Not resolved

The worst experience with priceline! We booked family vacation , flight and hotel in Cancun Mexico with priceline.

When we arrived in the hotel The Ritz Carlton, with two little kids , we were told that there is no reservation for us, it was 4 pm , and we were enough tired and exsausted from the trip.That was a big shock for us,we were so excited for the vacation and priceline ruined it! at all! Hotel stuff,were very surprised how they were not able to find our reservation from priceilne, we gave them printed copy with the confirmation numbers .We start calling priceline, 3 hours spent through voicemails and transfers from one to another person , finally we reached a live person , and another shock, after explaining to priceline representative that we are waiting in the hotel with hours, (with kids that are crying, because of the situation) ,she said "sorry we forgot to reserve the room for you"OMG I can not believe what she said! And she can not do anything now, only if she can "try" to find another hotel for us if is possible nearby!

Hotel stuff offered us to book a room directly with them, with double price that we already paid to priceline!

We did not have an choice, cause was already late night time.We paid the hotel one more time with double price , because priceline forgot to make hotel reservation fr us! So much bad experience!, never again using them!

Product or Service Mentioned: Priceline Vacation Package Booking.

Reason of review: Pricing issue.

Monetary Loss: $3300.

Preferred solution: Full refund.

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