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Summary of Priceline Customer Service Calls

48 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
02:13 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Priceline to Ask about:

Cancellation:

  • “Want to cancel rental”
  • “Cancel ticket”

Payments and Charges:

  • “Over charged”

Cards:

  • “Credit card”

Refund:

  • “No refund”

Other:

  • “I rented a car threw price line trying to pay for another day”
  • “To confirm airline name before booking our trip”
  • “Rental car insurance”

About Priceline

Top 5 Priceline Products

Website

Top 5 Likes about Priceline

Price, Complete dishonest business model, Chat feature, Ease of booking, Your people were friendly and patient

Top 5 Dislikes about Priceline

Horrible customer service, Did not receive refund, Given the runaround, Poor phone service, Failure to disclose and resolve

Top 5 Related Companies

Agoda, Opentable, Booking, Rentalcars, Lowestfare

Summary

Priceline.com is a travel site that provides you with everything connected with traveling: plane tickets, hotel reservations, car rentals, vacation packages, and a number of weekend or last minute deals. They specialize in cheap airfare and different discount vacation packages and economy class car rentals. The watchword of the company is: "Name your own price!" Priceline.com differs a lot from fixed-price travel sites because it gives its users the possibility to obtain the lowest rates for everything concerning traveling and the lowest here does not mean the worst or of poor quality.The other thing is how safe this way of booking hotels and buying tickets is, how Priceline charges their customers' credit cards and transfers money.

Priceline reviews and complaints

Priceline is ranked 110 out of 542 in Travel Agencies category

Area Served

USA

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Priceline Stats

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Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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