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Contact Priceline Customer Service

Priceline Phone Numbers and Emails

Toll-Free Number:

  • (877) 477-5807
    US/Canada
Call customer service
Send Message

Customer Service:

  • (203) 220-6946
    Anywhere Else
  • (800) 735-8000
    Cruises
  • (888) 850-3958
    For Bookings Made via Booking.com
  • (646) 813-0122
    For Bookings Made via RentalCars.com
  • (800) 774-2354
    Hotels, Rental Cars, Flights (Including Vacation Package)
  • (202) 516-7478
    Priceline Experiences
  • (877) 477-7441
    Travel Services Team
  • +44 203 027 7900
    For Bookings Made via Agoda.com
  • +44 203 320 2609
    For Bookings Made via Booking.com

Claims:

  • (888) 769-6105
    Travel Insurance

Headquarters:

  • (203) 299-8000
    Booking Holdings

Media:

  • (203) 299-8431

Priceline Emails:

Business Customer Service
For Hotel Inquiries, For Rental Car Partnerships
Legal
Privacy Inquiries
Media
info@priceline.com
Is this your business?

Priceline Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Priceline Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Priceline is 8774775807. 88% of consumers used this number to address their issues and concerns. Meanwhile, 71% of users reported contacting a real person successfully by dialing the phone number 2032206946.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Priceline may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact Priceline Customer Service?

Most Popular Number:

(877) 477-5807
US/Canada
Total calls: 29 584 Issues resolved: 816 Last call: Nov 16, 2025

The Priceline customer service phone number for the United States is 1-877-477-5807. Their customer service team is available 24 hours a day, 7 days a week.The customer care team at this helpline will answer general questions about the company’s services, policies, and fees. You can also call this Priceline phone number to inquire about hotel, flight, rental car, or vacation package reservations, and booking changes or cancellations. The same phone line can be used to request help with flight delays, cancellations, or disruptions, and assistance in resolving issues with overbooked accommodations. Special requests regarding seating or accessibility can be made by phone as well.

When you call the Priceline customer service phone number, you will be prompted to select an option from the automated menu. To speak with a customer service representative, simply wait for the prompt to say "speak to a representative" or "customer service," and then follow the instructions to connect with Priceline live agent.

Priceline Customer support doesn’t have a designated email address, however they have other means of contact. You can head to the “Contact us” section of Priceline website and reach out to them through the channels they have available such as “web chat”, text message, or phone.

One of the fastest ways to get in touch with the customer service team online is via the Priceline chat. To access the chat, follow these steps:

  • Visit the Priceline website.
  • Find the chat icon in the bottom right corner of the screen.
  • Select your topic from the list or type your question to start the conversation with the virtual assistant.
  • Request the chatbot to connect you with a live agent if you still need help.

You can also reach the Priceline customer care representatives via social media by selecting the preferred platform from the Connect with Priceline section at the bottom of the homepage.

PissedConsumer Club

Contact Information

Priceline Website:

Priceline Help Center:

Corporate Office Address:

priceline.com LLC
800 Connecticut Ave.
Norwalk, Connecticut 06854
United States

Other Info (opening hours):

Additional Number:

SMS Text: 33296

More contact details

Fax:

+1 (203) 299-8917

Priceline Customer Service Reviews

1.4 / 5
Bad
Leonides Uao
The customer service is tone deaf and they did nothing to resolve my problem.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I was overcharged for a booking. I was supposed to get a 25% coupon for the future.

I was given a coupon for a flash deal. Thats not what I agreed to. A discount for a flash deal is like playing darts in the dark.

Customer service has no idea how to solve problems. They create worse problems by having inept customer service people.

Akshay Svf
Flights

He answered my question in a quick manner !!And he knew what I wanted to know about the flights and the prices !!

Tracy Y Ogw
Trouble with the website

I need a live agent to call me at 720-486-****. This was unhelpful, terrible phone and customer service contact info. Where are the humans to communicate with?

Mike P Nso
Ripped off by Hotelvalues.com who use Priceline as a proxy
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I got ripped off by Hotelvalues.com who booked through Priceline so there was no record that was linked to my phone or email nor was there a reservation number in my name with Priceline. The hotel said they would refund the hotel reservation payment (had to cancel for surgery).

So the ball was in Priceline's court.

They never responded to my inquiry at least to date (5 days after). I'm out $1200.

How Good is Priceline's Customer Service?

Mary C Ixz
Mary C Ixz
Feels Disappointed | Oct 28, 2025

Worst experience ever when It comes to getting wronged from people

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Teegan Oig
Teegan Oig
Feels Disappointed | Oct 08, 2025

Awful will never use again

Read full quote
SHELLY P Iym
SHELLY P Iym
Feels Disappointed | Sep 16, 2025

It is unresolved and as a consumer I will never use priceline or any third-party booking for a hotel ever avain. I will never stay at a Hilton Garden Inn. My experience was horrible and they have the worst customer service ever.

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Braylan Dcu
Braylan Dcu
Feels Disappointed | Aug 28, 2025

I sent an email in response to this email if you want to see what I have to say read the email your not worth typing and wasting time again explaining how stupid and worthless priceline and its employees are

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cindy j Cft
cindy j Cft
Feels Disappointed | Jul 16, 2025

Horrible. I never spoke to anyone and the automated response could not find my confirmation number or my phone number.
I will double check in the future that I never book thru Priceline again.

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Serigne Rzw
Serigne Rzw
Feels Disappointed | Jul 09, 2025

Terrible

Read full quote

Summary of Priceline Customer Service Calls

34.5K TOTAL
CALLS
03:10 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Priceline?

Activation/ Cancellation Question:

  • “Flight was canceled to can’t get to my hotel”
  • “Cancel”
  • “Hotel cancelled”

Request for Information Question:

  • “Checking in”
  • “Issues checking in”
  • “Need to talk to someone about a refund”

Refund Question:

  • “Money back”
  • “Refund”
  • “File claim for refund of tickets”

Return/ Replace Question:

  • “To change my flight”
  • “Change reservation”
  • “Change reservation date”

Product/ Service Question:

  • “Booking problem”
  • “Insurance on car rental”
  • “Error”

Payments and Charges Question:

  • “Over charged for trip”
  • “Was charged an ldw with proof of insurance”
  • “Was overcharged”

Shipping and Delivery Question:

  • “Did not receive my refund”
  • “Did not receive my deposit back on car rental”
  • “The hotel says that they have not received my reservation”

Cards Question:

  • “Card was double charged”
  • “Took money off card”
  • “Rented car from Budget car rental and Priceline witdrew $32.00 from my visa card”

Account Question:

  • “I can not access my account”
  • “Not able to get into account”
  • “They weren't even supposed to book it and they stole all the money out of my account and now I have nowhere to stay tonight I'm in the cold”

Staff Question:

  • “Costumer service”
  • “Customer service”
  • “Customer service wouldn't give me a car”

Website/ Application Question:

  • “Bagge fee not showing to the site of frontier airline website”
  • “Trouble with the website”
  • “Reservation site problem”

Employment Question:

  • “Do your job”
  • “Trying to get help on becoming a pipeline vip member”
  • “To see if I could use my birth certificate and W2 form for a flight”

Other Question:

  • “Over book hotels”
  • “Need my ticket number”
  • “Add my name”

Compare Priceline Customer Service To

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