Priceline Contact Information

Customer Service:

  • (203) 299-8000
  • (877) 477-7441
  • (800) 657-9168
  • (800) 774-2354

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Currently you can call only US numbers.

Headquarters Address:

Priceline.com
800 Connecticut Avenue
Norwalk, Connecticut 06854
United States

Other Info:

Customer Service team operates 24 hours a day, 7 days a week.

Social Networks:

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Summary of Priceline Customer Service Calls

218 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
02:05 AVG CALL DURATION
14% ISSUES RESOLVED

Customers Contact Priceline to Ask about:

Activation/ Cancellation:

  • “Cancellation”
  • “Cancel reservation”
  • “They showed me as cancelled( for free) and still charged me”

Product/ Service:

  • “To book a flight and hotel”
  • “Rental car insurance”
  • “Would like to speak with someone to book a room”

Refund:

  • “Refund”
  • “No refund”
  • “Complaint And trying to resolve a problem that your office in the Philippines cannot. I have been on the phone for over 10 hours either waiting for a supervisor or manager and I’ve been given three different explanations regarding my refund”

Cards:

  • “Alamo won't rent with only a debit card.”
  • “Can you rent with a debit card”
  • “Credit card”

Payments and Charges:

  • “Over charged”

Return/ Replace:

  • “Flight change date”
  • “Change”

Request for Information:

  • “Ask a question”

Shipping and Delivery:

  • “Did not receive booking confirmation”

Other:

  • “Money came out”
  • “Fine my reservation”
  • “I need to change hotel date”

Priceline Rating Stats

1.4 out of 5 stars
based on 379 reviews
See all 1223 reviews reviews

Rating stats

  1. 276 reviews
  2. 73 reviews
  3. 23 reviews
  4. 3 reviews
  5. 4 reviews

About Priceline

Top 5 Priceline Products

Website

Top 5 Likes about Priceline

Complete dishonest business model, Chat feature, Price, Website access, Website

Top 5 Dislikes about Priceline

Customer service, Did not receive refund, Given the runaround, Poor phone service, Failure to disclose and resolve

Top 5 Related Companies

Agoda, Opentable, Booking, Rentalcars, Lowestfare

Summary

Priceline.com is a travel site that provides you with everything connected with traveling: plane tickets, hotel reservations, car rentals, vacation packages, and a number of weekend or last minute deals. They specialize in cheap airfare and different discount vacation packages and economy class car rentals. The watchword of the company is: "Name your own price!" Priceline.com differs a lot from fixed-price travel sites because it gives its users the possibility to obtain the lowest rates for everything concerning traveling and the lowest here does not mean the worst or of poor quality.The other thing is how safe this way of booking hotels and buying tickets is, how Priceline charges their customers' credit cards and transfers money.

Priceline reviews and complaints

Priceline is ranked 104 out of 587 in Travel Agencies category

Area Served

USA, Other

Payment Methods

VISAPayPalMasterCard

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Priceline Stats

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Number of Reviews

No reviews for this period.

Number of Comments

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Number of Calls

No calls for this period.

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