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Summary of Priceline Customer Service Calls

131 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
02:09 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Priceline to Ask about:

Refund:

  • “No refund”
  • “Complaint And trying to resolve a problem that your office in the Philippines cannot. I have been on the phone for over 10 hours either waiting for a supervisor or manager and I’ve been given three different explanations regarding my refund”
  • “Refund”

Product/ Service:

  • “To book a flight and hotel”
  • “Rental car insurance”
  • “Would like to speak with someone to book a room”

Activation/ Cancellation:

  • “Cancel car reservation for October 10, 2018”
  • “Cancel car reservation”
  • “Want to cancel rental”

Payments and Charges:

  • “Over charged”

Cards:

  • “Can you rent with a debit card”
  • “Credit card”

Shipping and Delivery:

  • “Did not receive booking confirmation”

Return/ Replace:

  • “Change”

Other:

  • “Car rental”
  • “Do you guys do credit checks?”
  • “Got my money no resvation”

About Priceline

Top 5 Priceline Products

Website

Top 5 Likes about Priceline

Complete dishonest business model, Price, Chat feature, Easy to book, Ease of booking

Top 5 Dislikes about Priceline

Terrible customer service, Not receiving refund, Given the runaround, Poor phone service, Failure to disclose and resolve

Top 5 Related Companies

Agoda, Opentable, Booking, Rentalcars, Lowestfare

Summary

Priceline.com is a travel site that provides you with everything connected with traveling: plane tickets, hotel reservations, car rentals, vacation packages, and a number of weekend or last minute deals. They specialize in cheap airfare and different discount vacation packages and economy class car rentals. The watchword of the company is: "Name your own price!" Priceline.com differs a lot from fixed-price travel sites because it gives its users the possibility to obtain the lowest rates for everything concerning traveling and the lowest here does not mean the worst or of poor quality.The other thing is how safe this way of booking hotels and buying tickets is, how Priceline charges their customers' credit cards and transfers money.

Priceline reviews and complaints

Priceline is ranked 100 out of 558 in Travel Agencies category

Area Served

USA

Payment Methods

VISAPayPal

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Priceline Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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