Contact Information

You can contact the customer service of Priceline by calling at Priceline phone numbers.

Toll-Free Number:

  • (800) 774-2354 Hotels, Rental Cars, Flights (including Vacation Package)

Car Rental Customer Service:

  • (646) 813-0122 For Bookings Made via RentalCars.com

Customer Service:

  • (800) 735-8000 Cruises
  • (888) 850-3958 For Bookings Made via Booking.com
  • (800) 774-2354 Hotels, Rental Cars, Flights (including Vacation Package)
  • (877) 477-7441 Travel Services Team
  • (877) 477-5807 USA and Canada
  • +4 380 007 0854 Austria
  • +328 007 4061 Belgium
  • +458 083 1036 Denmark
  • +35 880 091 2954 Finland
  • +44 203 027 7900 For Bookings Made via Agoda.com
  • +44 203 320 2609 For Bookings Made via Booking.com
  • +3 380 511 8335 France
  • +49 800 505 2829 Germany
  • +3 980 066 9780 Italy
  • +52 800 283 3214 Mexico
  • +31 800 024 9689 Netherlands
  • +4 812 881 3298 Poland
  • +4 620 033 6782 Sweden
  • +4 180 083 8799 Switzerland
  • +44 207 136 8462 UK

Headquarters:

  • (203) 299-8000 Booking Holdings

Travel Insurance Claim:

  • (888) 769-6105 Allianz Global Assistance
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Currently you can call only US numbers.

Priceline Website:

Priceline Email:

  • Message this business

Corporate Office Address:

Priceline.com
800 Connecticut Avenue
Norwalk, Connecticut 06854
United States

Other Info:

Customer Service team operates 24 hours a day, 7 days a week.

Help in Social Networks:

Priceline Rating and Reviews

Rating details

1.4
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Price Affordability

Rating stats

Rating trend

Summary of Priceline Customer Service Calls

1.7K TOTAL
CALLS
15% SUCCESSFUL
CONNECTIONS
02:05 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Priceline to Ask about:

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancellation update”
  • “Cancellation refund”

Product/ Service Question:

  • “Booking issue”
  • “Insurance”
  • “I need to buy a ticket for a minor”

Refund Question:

  • “Refund of money” , Review # 1841223
  • “Refund”
  • “Get my refund”

Request for Information Question:

  • “To confirm my departure f'ights confirmation # HVNK22” , Review # 1830788
  • “I have a question”
  • “Check on my flight”

Payments and Charges Question:

  • “Charge on my account for service not used” , Review # 1838868
  • “I was charged double booking. From March 13 to 15. I was firsf denied Che k in for my first booking. Then I rebooked a hotel.”
  • “Charged me for a room didn't book my room”

Return/ Replace Question:

  • “Help with flight change”
  • “Return flight time change” , Review # 1820397
  • “Change booking”

Shipping and Delivery Question:

  • “Didn't get a room want my money back”
  • “Did not get my refund back from priceline”
  • “I couldn't get the econo lodge to answer the phone so I could get to there establishment until it was too late n I had to get a different motel and when I did get ahold of them to cancell they said they would but I still got charged for it. I want a”

Cards Question:

  • “My card was charged but there's no confirmation” , Review # 1819307
  • “Credit card erroneously charged” , Review # 1809365
  • “My card is getting declined”

Account Question:

  • “Please check why the money was taken out of my account twice when I couldn't book it. And today, I did the Amsteldam Holiday Booking. Why is the price different from my account when you book?”
  • “Wrong name on account”
  • “Acct reset”

Employment Question:

  • “Have problem qhit my debit card”
  • “Because some use my debit card”
  • “Debito inusual”

Staff Question:

  • “Talk to customer service regarding online credit” , Review # 1818806
  • “I waited 2 hrs for customer service no one ever answers” , Review # 1817531
  • “Customer service”

Website/ Application Question:

  • “Unhappy with room”

Other Question:

  • “Hotel room not as advertised”
  • “Need to change car reservation”
  • “Necesito ayuda para hacer una recervacion”

About

Top Priceline Services

Room Booking, Flight Booking, Car Rental Booking

Top Priceline Products

Website

Priceline Pros and Cons

Pros: Price, Complete dishonest business model, Easy to make reservation, Website, Rooms were available

Cons: Customer service, Not receiving refund, Given the run around, Customer service, Unhelpful customer service

Related Companies

Booking Holdings, Agoda, Booking, Opentable, Rentalcars

Summary

Priceline.com is a travel site that provides you with everything connected with traveling: plane tickets, hotel reservations, car rentals, vacation packages, and a number of weekend or last minute deals. They specialize in cheap airfare and different discount vacation packages and economy class car rentals. The watchword of the company is: "Name your own price!" Priceline.com differs a lot from fixed-price travel sites because it gives its users the possibility to obtain the lowest rates for everything concerning traveling and the lowest here does not mean the worst or of poor quality.The other thing is how safe this way of booking hotels and buying tickets is, how Priceline charges their customers' credit cards and transfers money.

Priceline reviews and complaints

Priceline is ranked 130 out of 525 in Travel Agencies category

Area Served

USA, Other, Canada, Worldwide

Payment Methods

VISAPayPalMasterCard

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