Contact Information

You can contact the customer service of Priceline calling Priceline's phone numbers.

Toll-Free Number:

  • (800) 774-2354 Hotels, Rental Cars, Flights (including Vacation Package)

Car Rental Customer Service:

  • (646) 813-0122 For Bookings Made via RentalCars.com

Customer Service:

  • (800) 735-8000 Cruises
  • (888) 850-3958 For Bookings Made via Booking.com
  • (800) 774-2354 Hotels, Rental Cars, Flights (including Vacation Package)
  • (877) 477-7441 Travel Services Team
  • (877) 477-5807 USA and Canada
  • +4 380 007 0854 Austria
  • +328 007 4061 Belgium
  • +458 083 1036 Denmark
  • +35 880 091 2954 Finland
  • +44 203 027 7900 For Bookings Made via Agoda.com
  • +44 203 320 2609 For Bookings Made via Booking.com
  • +3 380 511 8335 France
  • +49 800 505 2829 Germany
  • +3 980 066 9780 Italy
  • +52 800 283 3214 Mexico
  • +31 800 024 9689 Netherlands
  • +4 812 881 3298 Poland
  • +4 620 033 6782 Sweden
  • +4 180 083 8799 Switzerland
  • +44 207 136 8462 UK

Headquarters:

  • (203) 299-8000 Booking Holdings

Travel Insurance Claim:

  • (888) 769-6105 Allianz Global Assistance
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Priceline Website:

Priceline Online Chat:

Priceline Email:

  • Message this business

Corporate Office Address:

Priceline.com
800 Connecticut Avenue
Norwalk, Connecticut 06854
United States

Other Info:

Customer Service team operates 24 hours a day, 7 days a week.

Help in Social Networks:

Priceline Rating and Reviews

Rating details

1.4
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Price Affordability

Rating stats

Rating trend

Summary of Priceline Customer Service Calls

1.9K TOTAL
CALLS
14% SUCCESSFUL
CONNECTIONS
02:05 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Priceline to Ask about:

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel reservation”
  • “Canceled reservation not refunded”

Refund Question:

  • “Get my refund”
  • “Refund”
  • “Refund of money”

Product/ Service Question:

  • “Book a flight”
  • “My room I booked and paid for isn't showing in system”
  • “I'm trying to book another reservation at a hotel that does not take out for incidentals and I think I worded that right” , Review # 1952484

Request for Information Question:

  • “Need to speak with the fraud department”
  • “Price question”
  • “Booking questions”

Payments and Charges Question:

  • “Charge on my account for service not used” , Review # 1952517
  • “I got charged for a room and cant check in”
  • “Charged for a hotel that i didnt want in a different area” , Review # 1929898

Return/ Replace Question:

  • “Change flight”
  • “Flight changes causing us to cancel” , Review # 1928588
  • “Help with flight change”

Shipping and Delivery Question:

  • “I didn't receive my refund”
  • “I never received a confirmation email after purchasing a flight”
  • “Didn't get a room want my money back”

Cards Question:

  • “My card is getting declined”
  • “My card was charged but i didnt get confirmation”
  • “Credit card”

Account Question:

  • “Trying to login in my Priceline acvount”
  • “Please check why the money was taken out of my account twice when I couldn't book it. And today, I did the Amsteldam Holiday Booking. Why is the price different from my account when you book?”
  • “Wrong name on account”

Staff Question:

  • “Directed by customer service agent” , Review # 1941097
  • “Hotel with room service AND jaccuzzi tub in room near west Des moines”
  • “Talk to customer service regarding online credit” , Review # 1818806

Employment Question:

  • “The hotel you booked me is farway from my job”
  • “Have problem qhit my debit card”
  • “Because some use my debit card”

Website/ Application Question:

  • “My booken havent been approve”
  • “I want to download Mobil app”
  • “Not happy and poor customer service can't use my coupon and they don't know what is change of command means”

Other Question:

  • “New booking for June 1-6”
  • “Flights”
  • “Check in problem” , Review # 1950196

About

Top Priceline Services

Room Booking, Flight Booking, Car Rental Booking

Top Priceline Products

Website

Priceline Pros and Cons

Pros: Price, Complete dishonest business model, Website, Easy to make reservation, Easy to book

Cons: Horrible customer service, Did not receive refund, Given the runaround, Customer service, Unhelpful customer service

Related Companies

Booking Holdings, Agoda, Booking, Opentable, Rentalcars

Summary

Priceline.com is a travel site that provides you with everything connected with traveling: plane tickets, hotel reservations, car rentals, vacation packages, and a number of weekend or last minute deals. They specialize in cheap airfare and different discount vacation packages and economy class car rentals. The watchword of the company is: "Name your own price!" Priceline.com differs a lot from fixed-price travel sites because it gives its users the possibility to obtain the lowest rates for everything concerning traveling and the lowest here does not mean the worst or of poor quality.The other thing is how safe this way of booking hotels and buying tickets is, how Priceline charges their customers' credit cards and transfers money.

Priceline reviews and complaints

Priceline is ranked 131 out of 547 in Travel Agencies category

Area Served

USA, Other, Canada, Worldwide

Payment Methods

VISAPayPalMasterCard

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