Contact Priceline Customer Service
Priceline Phone Numbers and Emails
Toll-Free Number:
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(877) 477-5807US/Canada
Customer Service:
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(203) 220-6946Anywhere Else
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(800) 735-8000Cruises
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(888) 850-3958For Bookings Made via Booking.com
Priceline Emails:
Priceline Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Priceline Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Priceline is 8774775807. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Priceline may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Priceline Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Priceline is 8774775807. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Priceline may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Priceline mainly because of activation/ cancellation, request for information and refund.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Priceline is executive.services@priceline.com. 86% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Priceline Website:
Priceline Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Number:
SMS Text: 33296
Fax:
Priceline Customer Service Reviews
On September 27, 2024, at the Red Roof Inn for a funeral, I discovered a baby roach crawling toward my food. I recorded this incident on my phone.
Later, I found roaches on the bathroom floor, in the sink, and emerging from the drains, which was horrifying. I informed the front desk around midnight. They offered to change my room or spray insecticide while I was present, both of which were unacceptable. I requested a refund, but it was denied.
I reached out to Priceline for assistance, but they have never provided help when I deserved a refund, despite having video evidence of the roaches, which are known to carry diseases.
In January 2024, my son returned home from the military for the holidays and was hit by a drunk driver, resulting in an ICU stay for months. I canceled the booking two days prior, which the hotel initially denied. However, Priceline's rules allowed for cancellation within 24 hours without penalty. Priceline apologized and promised a refund as an exception, but they never followed through.
Another incident occurred in June 2024, during a stay in Galveston booked through Priceline.
Construction work began at 6 AM in the room next to mine on a SATURDAY. Despite my complaints and video evidence, the hotel staff denied the occurrence of construction work.
The manager refused to inspect the third floor where drilling and hammering, clearly construction was happening, causing debris to fall on us and loud noise due to the proximity. My request for a refund was again refused, and Priceline did not assist me, despite my loyalty as a customer who has booked multiple stays without issues
PRICELINE HAS FAILED ME TOO MANY TIMES.
Easy website to use and quick response from customer service. I would definitely consider using Priceline in the future.
How Good is Priceline's Customer Service?
Summary of Priceline Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Priceline?
Activation/ Cancellation Question:
- “Cancel reservation”
- “Cancel flight”
- “Need to cancel car rental”
Request for Information Question:
- “Question about charge”
- “Need to talk about a reservation for a guy staying at our establishment”
- “Requesting reservation number”
Refund Question:
- “Refund”
- “Refund past reservation”
- “Web say they except animals I called the hotel and they told me they don’t. I would like a refund. I’m in the middle of a hurricane here and I’m pissed.”
Product/ Service Question:
- “Trying to figure out a loan account that I use there”
- “Trying to book a car”
- “Online reservations not working”
Payments and Charges Question:
- “Reimbursements”
- “Reimbursement”
- “Deposit incidental”
Return/ Replace Question:
- “Change dates”
- “Change reservation date”
- “Change flight and rental time”
Cards Question:
- “Credit card erroneously charged”
- “I booked the hotel in the wrong area and don’t have my card”
- “Card”
Shipping and Delivery Question:
- “Where is my account?”
- “Did not receive ticket number receipt info”
- “Book my flight rental car air fare package”
Account Question:
- “No longer able to receive e mails on my existing account”
- “To pull up my account from 2019”
- “I'm locked out of my account”
Staff Question:
- “Need to speak to customer service”
- “Customer service”
- “Confusion on car rental. Need customer service representative”
Website/ Application Question:
- “Website not working”
- “You changed your prices after just lowering the price yall said I'm a vip and will lower 27% but your website is NOT CONSISTENT and my family is in the lobby wet from the rainstorm please call me asap (213) 909-1935”
- “Mobile site will not let me book”
Employment Question:
- “Do your job”
- “Trying to get help on becoming a pipeline vip member”
- “To see if I could use my birth certificate and W2 form for a flight”
Other Question:
- “Want rent a car”
- “Many roaches in the room”
- “Roaches”
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