Priceline
Reviews and Complaints
Robertsville, Missouri
Refund from motel
I go out to check in. He takes a copy of my ID and says I owe him a $300.00 deposit for the room.
I tell him I didn't see that anywhere in the fine print. Well, I don't have the deposit, so I told him I want my refund back.
He tells me that I have to go through the third party. And he asked us to leave; his property lobby was closed.
Preferred solution: Full refund
User's recommendation: DONT GO THERE!!
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Verified ReviewerReservation problems
I can't talk to anyone about my problem. They make it very hard to solve problems. I will not use them again if this problem is not resolved.
User's recommendation: I can not talk to customer service
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Verified Reviewer |
Kansas City, Missouri
I was lied to and denied my rental car t that I was approved for and they haven't even fixed it
When I went to go pick up my car that I was approved for the place at Topeka he refused me and refused to look at my email and I am not happy at all I was approved I could have paid him the money and he was rude and denied me and made me feel like I was worthless when I had the email to prove that I was approved and I got denied and I needed that car to go see my future step kids now I'm sitting here pissed because I was supposed to have my rental car this morning and I got denied I think something needs to be done about this before I do something on my own that man needs to grant me what I was promised I had the cash but he went in my we don't take cash but I was already done approved I need this fixed or I'm going to go higher up I would love to get a call saying come pick up your rental car for your charge that was wrong and I will be glad to talk to him and be little him like he did meI'm not that kind of person I want what was draining to me, I was supposed to pick that car up at 7:00 a.m. I went down there I walked out feeling ashamed feeling that that man needs to be fired
User's recommendation: I really don't have anything more to say they need to fix this if you ask me I didn't do nothing wrong I was lied to or misrepresented
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Verified ReviewerThe hotel said they over booked.
They didn't do anything. The Holiday Inn at 538 W 48th St. in NYC said they have no more rooms left even though I already paid for one, and they did nothing to fairly resolve the problem.
- There is supposed to be a discount
- Customer service and not getting what you paid for
Preferred solution: Full refund
User's recommendation: Don’t use them.
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Verified ReviewerPaid for ticket and money email or comformation
Nothing never slove and still don't see my flight but you got my money out of my account ok so you can send me a email confirmation with my flight dec 4
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Verified ReviewerNo one came to the phone
Not enough time between questions didn't resolve my situation at all fffftttffffftttttyyyyyuuuuuvvvvv
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Verified ReviewerChange departure date
I got sickand can not travel at this time and I need to change my date of departure vim having trouble getting a live agent over the phone
- Not sure na
Preferred solution: A ticket confirmation to leave Denver on February 4th
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Verified Reviewer |
Hampton, Virginia
Refund
United airlines sent my refund back to Priceline. I need my money from you.
A customer service rep today told me I needed to pay Over a hundred dollars in fees before I can get my refund. I dont know what going on.
- Low prices
- Horrible customer service
Preferred solution: Full refund
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Verified Reviewer |
Donalds, South Carolina
Looking for my refund where I cancelled my reservation on January 13,2026
So apparently I had to cancel on Sunday, January 11, 2026. I just booked it on January 13, 2026.
That was not possible. I told the lady at the desk I wanted to cancel. She told me I would be getting a refund in 3-5 business days. Well, as you can see, it's way past that time limit.
I want to dispute a claim against Motel 6 - Greenville, SC. All I want is my money refunded.
- Not happy customer just want my money back
Preferred solution: Full refund
User's recommendation: Read fine print
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Verified ReviewerA refund cause I no longer need services again
Don't need the services again, so I need my $445 refunded to my account like ASAP or immediately, as soon as possible.
Preferred solution: Full refund
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Verified ReviewerI wish I can give them a zero
I've been dealing w having a unauthorized hard inquiry removed due to a fraud account opened in July of 2025. Priceline found it to be in my favor within 3 weeks of their investigation.
Priceline is still sending letters and documents that I requested to the person who fraudulently opened the account.
I've been in touch w priceline one 20 plus times since July. Nothing but apologies, but nothing has been corrected
- Horrendous representatives
Preferred solution: The unauthorized hard inquiry removed from my credit report
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Verified ReviewerHave been unable to find my flight using all the internet options as well as the phone number where you cannot discuss the situation with a real person! It is extremely frustrating,
Make sure there are real representatives that can answer questions! If we can't get our answers through the website or on the phone, how do we get the information we need?
User's recommendation: Use a site that you know you can get help from!
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Verified ReviewerNo answer
Kept asking for trip number or phone number, then responded opposite to my answer. This program is nonresponsive.
Preferred solution: I would like to talk to someone
User's recommendation: Live person
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Verified ReviewerInquiry deletion letter on a priceline CC
This dispute has been going on since July of 2025. And they're still playing games with my credit report.
Every month they apologize and give me different excuses.
And always give me false promises. Yet my credit report remains the same
After they investigated the report, they found it to be in my favor. This account was fraudulently opened in July of 2025. Every time I call them, they give me a different reason why they haven't sent the letter out. We are now going into January 2026, and I'm still waiting for the letter.
This has been a absolutely horrible experience with priceline fraud dept.
Please help me on this matter. I don't know what else that i can do to resolve this
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Verified Reviewer |
Overland Park, Kansas
Bad customer service. They don't even talk to you but disconnected everytime.
They put you on mute or hold and then claim you're not there and hang up. The second time they answered and then hung up right afterwards before you could say a word.
Preferred solution: Full refund
User's recommendation: Waste of time. Just report issue to better business bureau.
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You had a RESERVATION, not an approval to waltz in and leave with a car on your terms. For the future, credit card needed for a $250 to $1K security hold, your insurance declaration page that matches the address on your DL (if purchasing theirs research their document requirements), be aware of any add-ons needed to purchase such as roadside assistance or toll road transponders (and your liability if you refuse) and the fact that the quoted fee does not include taxes, surcharges and add-ons.
The problem is you went cheap with a garbage third party booking company. You forfeited good customer service which is evident by the fact Priceline took your money and left you hanging.
The rep at the agency owes you nothing. You chose to not use their customer service.
You obviously don’t understand the process of renting a car. The fact that you mistake a reservation for approval reinforces that fact.