Show reviews that mention
hotel customer service customer service price reservation room money refund book
Filter review

Priceline declaring a reservation at a closed hotel non-refundable

1.0
Details
Priceline declaring a reservation at a closed hotel non-refundable
I have a reservation at the Hyatt Centric in Long Beach, CA from July 9th-12th. Looking at their website, the hotel is closed until July 15th. I have tried calling the hotel - no answer. I have contacted Priceline. I am caught in a customer service loop. They are currently stating that the reservation is non-refundable. How are we supposed to stay at a hotel that is closed? Why is this considered non refundable?

User's recommendation: Priceline is a great deal - until it is not.

View full review
ID
#1941097 Review #1941097 is a subjective opinion of poster.
Service
Priceline Room Booking
Loss
$585
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Cancellation refund

1.3
Details
I called Holiday Inn Express to cancel my reservation because my plane had a mechanical.problem and cant make it there tonight....he said I had to call Priceline to cancel because I booked through them...now the Priceline rep is saying that because they can't reach a manager that I don't get a refund...what a bunch of ***

User's recommendation: Dont book through priceline...

View full review
ID
#1940058 Review #1940058 is a subjective opinion of poster.
Pros
  • Half decent rates
Loss
$89
Preferred solution
Full refund

Priceline - Refund of money

2.6
Details
I paid for room at Red Roof Inn Richmond Ky and when I tried to check in I was refused that room because I have a Ky Driver License. Name Stephanie Griffie. Room for Sunday nite May 17 2020

User's recommendation: Good.

View full review
ID
#1937783 Review #1937783 is a subjective opinion of poster.
Pros
  • Easy booking
Cons
  • Hard to contact
Loss
$68
Preferred solution
Full refund

Priceline - Booking questions

During my booking, it says $541 hotel fee what does that mean
View full review
ID
#1934020 Review #1934020 is a subjective opinion of poster.

Priceline - Reservation Issues

Priceline - Reservation Issues
Priceline - Reservation Issues
Priceline - Reservation Issues
I made reservations but I need my second reservation trip # or confirmation #
View full review
ID
#1931924 Review #1931924 is a subjective opinion of poster.
Loss
$14000
Preferred solution
Need to speak to a person

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Poor service, lack of communication

1.0
Details
Priceline - Poor service, lack of communication
Priceline - Poor service, lack of communication

Update by user May 17

Horrible and I get priceline on the phone, hung up on , they don't follow through, they send email. Ask for supervisor immediately disconnected followed by a do not reply generic email.

Original review posted by user May 17

This is multiple complaints regarding issues with price line and booking.com due to using price line but reservation was completed through booking.com, no communication, no resolution. I advised priceline and hotel that we did not receive up to our room in anyway. I originally booked the king suite with sofa bad on line and paid for it. Nothing has been done !!

User's recommendation: Poor service.

View full review
ID
#1931309 Review #1931309 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Website
Cons
  • Misrepresentation of service in hotel
  • Refunds and returns policy
  • Refusing to take full responsibility when it comes to refund
Loss
$225
Preferred solution
Full refund

Priceline - Charged for a hotel that i didnt want in a different area

1.0
Details
Angry can't get in contact with no customer service
View full review
ID
#1929898 Review #1929898 is a subjective opinion of poster.
Service
Priceline Room Booking
Loss
$61
Preferred solution
Full refund

Priceline - Flight changes causing us to cancel

2.0
Details
Priceline - Flight changes causing us to cancel
I have 1 ticket that has STILL not been refunded!!! This is so frustrating as to why 3 out of 4 were refunded.

User's recommendation: It's a no for me....

View full review
ID
#1928588 Review #1928588 is a subjective opinion of poster.
Location
Kirksville, Missouri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Unsatisfied with results

1.0
Details
Priceline - Unsatisfied with results
Priceline - Unsatisfied with results
Priceline - Unsatisfied with results
Priceline - Unsatisfied with results
Priceline - Unsatisfied with results
Priceline - Unsatisfied with results
Priceline - Unsatisfied with results
Priceline - Unsatisfied with results
Priceline - Unsatisfied with results
Priceline - Unsatisfied with results
Got to hotel the room was dirty, toilet broken, bugs in bed in middle of night, didn't get suite that I paid for or chose on line, had to change rooms which they said was upgrade was not , was what I choose on line and paid for, had to spend 10 hour's doing laundry 45.00 spent to sanitize all of our items, paid for lyft to go to store in the middle if the night to buy detergent and bleach , bites all over us , disgusting smell through the entire hotel no one was willing to help refused refund, gave 10 discount to us which we had to stay another night to use. The hotel is unclean owners refused to speak with general manager had me go round and just providing basic answers no solutions.

User's recommendation: Don't go.

View full review
1 comment
Sadi
#1864292

Submitted second complaint due to no resolution

ID
#1922316 Review #1922316 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Price
Cons
  • No compassion
  • Misleading hotel policies
  • No refund
Loss
$265
Preferred solution
Full refund

Priceline - Cancelled reservation called police

1.0
Details
Wouldnt give me a refund until the police had come.... i made a reservation and wasnt apple to check into my room it was a complete nightmare i told the to stop harrising me or i would call the police again... i have a lawyer i dont think i need to sue the company at this point but i will never rent from priceline again because of it. Reserve room 213 698 222 86
View full review
ID
#1908274 Review #1908274 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Hotel that takes the money
  • Fraud
  • Can get a good deal
Cons
  • Unfriendly customer services
  • No live person to talk too
  • Holds on to your money forever
Loss
$78
Preferred solution
Full refund
On March 1st I booked 3 rooms in San Antonio at the San Antonio Riverwalk through Priceline. Beginning in mid March when things started getting worse due to covid 19 and places started closing I started calling Priceline and even did the customer support chat. All they...
View full review
ID
#1898831 Review #1898831 is a subjective opinion of poster.
Service
Priceline Room Booking
Pros
  • Good deals but mesleading
Cons
  • Not helpful
  • Cancellation for national pandemic
Loss
$1042
Preferred solution
Full refund

Priceline - Flight changes causing us to cancel

They said they would call me back which they did then promptly hung up!!! Jerks!!
View full review
ID
#1898723 Review #1898723 is a subjective opinion of poster.
Loss
$1
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Refund

I booked airfare and car rental through Priceline. Trip cancelled due to travel restrictions in Hawaii due to COVID 19. I want a refund please. Linda Peters Priceline trip #20934174319 booked on 03/03/2020 Thrifty car rental confirmation # J32827730D9 Delta confirmation # GVNWR8 I payed $571.04 for a trip that never happened and would appreciate my money back. Thank you, Linda Peters Paid with credit card. 118 E. Kingwood drive Apt. C3 Murfreesboro, TN 37130 763-267-9620
View full review
ID
#1894974 Review #1894974 is a subjective opinion of poster.
Service
Priceline Car Rental Booking
Cons
  • Denied refund
Loss
$571
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I booked two hotel rooms two weeks in advance through Priceline. The ad said I can pay for the rooms at a later date when I checked in. Day after I booked the rooms I got an email saying it was prepaid so they took the money straight out of my account I've tried for...
View full review
ID
#1886254 Review #1886254 is a subjective opinion of poster.
Cons
  • I will never use priceline again
Loss
$78
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.4
Details
Hello Pissed Customer Team, In response to your email, I would like to let you know that I spent over an hour waiting time on the phone due to COVID-19 to finally be informed by Priceline Customer Service that it's my responsibility to contact the airline companies...
View full review
ID
#1884930 Review #1884930 is a subjective opinion of poster.
Location
Euless, Texas
Pros
  • Easy to book
Cons
  • No guarantee for a refund
  • Scam services
Loss
$297
Preferred solution
Full refund