Priceline
Reviews and Complaints

We stayed at the Comfort Inn in Spartanburg, SC. I assumed that Priceline stood behind their vetted properties, not so!

The room was filthy, and the bathroom sink did not drain. The toilet seat was skewed and did not sit on the base, so one had to sit to the side to use the commode. The towels were damp, and it was unclear if they were washed. The carpet had not been vacuumed, the tub mat was torn and stained, and the tiles in the bathroom were stained.

Rust was everywhere! There were no vacancies and no place for us to change to, even though in the morning they said we could have asked for another room. Priceline only told us that if the property owners refunded us, we could get any money back at all. As compensation, Priceline offered us 15%.

This is a travesty. I wanted either a full refund or a voucher. I will never use Priceline again, ever! They have no customer service.

We will also not ever stay at the Comfort Inn in Spartanburg, SC again.

AND Comfort Inn LIED they only told us we could've asked for a different room AS WE WERE CHECKING OUT not the night we checked in--they said they had "no vacancies"!! The whole thing was nightmare!!

On September 20th 2024 thru Sept 22 2024 I was supposed to check into the Extended stay America In Englewood co. I was unable to check in on the 20th so I proceeded to the go check in on 21st and as I approached the property I noticed a guy standing out front as if he were waiting for something.

As I walked up further I noticed a note on the door that read be back in 30 min. He then said he's been waiting over an hour. I sat and waited with him. Couple hours passed he left i continued to wait.

After 5 hours of waiting I came to realize nobody's gonna come. The front desk guy walked out on his job.

I never got to check in and they had the audacity to mark me as a no show the next day. I'm extremely pissed off about the whole situation

I made a car reservation through Priceline. I did not receive a reservation number or email, and it turned out that I had made a mistake with the email spelling.

This was not Priceline's fault. What was very aggravating is that I tried to call customer service and could not get through to a human. The service kept passing me on to the car company who had no record of my reservation and passed me back to Priceline, and so, it continued. Despite the fact that my credit card had been charged for the rental.

Pissedcustomer.com broke that cycle. Through them, I was finally able to get through to Priceline and to speak to a human who resolved my issue very quickly and efficiently.

I stayed at The Chicago SouthLoop Hotel through Priceline from the 21st to the 22nd of June. It was horrible from the beginning.

Upon arrival, customer service told me she had been the only worker all night. I got in my room and the T.V. didn't work. The elevators were down; I called reception from 10:30 p.m.

to 6:00 a.m. No answer! I was at the end of three long halls, so it was a long walk to get there. I went down to the desk and she was right there, just not answering the phone.

She told me there was nothing she could do about my T.V. not working. I paid $534.00 and everything they said online was a lie. I called Priceline who told me my next purchase through them would be 20% off.

I stayed in this room like that until new workers at the hotel came in concerned. They did change my room, which was more than Priceline would do for me. The only reason I purchased another room through Priceline on a different day was to get the 20% off. However, this didn't happen.

As soon as I paid, the reservation came to my email with the wrong day and city. I called Priceline 5 minutes later. They told me I couldn't get my money back and if I didn't show in a city I didn't choose, I would be marked as a no call, no show. I was at that time on the train heading home.

They told me I had agreed to the terms. I told them I did for the date and city I wanted to be in, not Lockport, a place I'm unfamiliar with. I told them I had a screenshot with the right date and right city. They didn't care.

So, I asked to speak to a supervisor who told me this nonsense about calling me tomorrow to let me know if they could refund me. That told me I wasn't getting my money back. I usually use hotel.com and never had any problems with them. I only used Priceline because they were cheaper, which was a big mistake!

This company is horrible and doesn't care about their customers.

I will never use them again! I am out of money and they don't seem to care!

I booked a hotel through Agoda and was surprised to find out about a $100 deposit I wasn't informed about. I was unable to check in because I didn't have the necessary $100.

The girl at the desk instructed me to contact Agoda, explaining that they should call the hotel as I was unable to check in due to my financial situation. I attempted to contact Agoda from outside the hotel, but was repeatedly hung up on. So, I messaged them, providing all the details. When I called them the next day, the process proved difficult.

I still haven't received a refund and the issue remains unresolved. I called the hotel back and was told to ask them for my refund, and that I should also contact Priceline who would handle the situation. However, I was unable to get in touch with Priceline as I hadn't made my booking through them, and since I don't have a trip number or phone number, they also hung up on me. All I want is my refund.

Before booking, I even tried calling the hotel but no one answered the phone. If the hotel doesn't answer, book somewhere else.

FRAUD.

- I booked car rental on Priceline, but want to make a change to called the number for National on the Priceline website.

- The Priceline website said I should speak to Priceline not them, and gave a number of what he said was Priceline service (1.833.***.****.which I now see is one digit different (perhaps a personal line?) of the main Priceline service number)

- I called that number and the person indicated it was Priceline and could help, however 30 seconds into the call they hung up and immediately called back from a different number 1.254.***.**** (which iPhone identifies as Spam) claiming we were cut off.

- He has some of the booking details but to 'verify' asks for lots of personal details that would have been on the reservation (name, address, date of birth, phone etc) and asks for a new credit card to charge a $100 cancellation fee. I gave it but then became suspicious and hung up

- we got an immediate fraud alert from MasterCard that there was fraud on this transaction

So in conclusion - despite using the numbers given by Priceline there is fraud taking place - I assume it must be either a nefarious Enterprise agent giving a fraudster phone number as Priceline or by a Priceline agent switching lines to their outbound number

I have contacted Priceline but no response in over a week expecting an urgent response and exploration, but have had neither. Alerting others so you don't have the same fraud.