Priceline
Reviews and Complaints

I need to speak to a live person now I booked a rental car and was going to Affirm to pay for it back on April 1 from Alamo rental car in ***, ***. We got there.

They did not have my Priceline information so we had to end up paying for it full in full with a credit card and I never got the loan from a firm. I keep getting notifications from Priceline and Affirm saying that I owe you money.

I do not owe you anything I have called Priceline and keep getting hung up on there should be notes in the computer saying that I have a credit card receipt from when I paid in full. Someone needs to contact me ASAP at ***.

On May 31, I rented a car from Budget/Avis through Priceline. On the 2nd, I returned it exactly as I received it.

On the 12th, I received a letter from Budget charging me $450.00 for cleaning service, claiming that there was cigarette smell in the car. I do not smoke, and there was no one in the car that smoked because I would not have allowed it. They charged my credit card an additional $44.00 when they were not able to pass the charge through on their first attempt.

There was no smoking prohibition on the contract, in the car, or in the office where I rented the car. This was a fraudulent charge, and a complaint has been filed with the FTC and BBB.

I rented a vehicle online via Priceline. I purchased the rental insurance for $64 to cover the vehicle.

When I made it to pick up the vehicle, I informed them that I had purchased the insurance, only to be told that the insurance was useless if I didn’t have a flight ticket! I called Priceline to inform them of this, but I was denied a refund because they said that 72 hours had passed since I purchased it! I was told by the car rental company that Priceline normally calls them to verify if the coverage was placed on the rental contract. If not, they cancel and issue a refund.

However, this didn’t happen! Priceline stated that it was my responsibility to call.

Had I known this, I would have certainly called and canceled. I’ll never, never, never do business with them again!

They allow you to book and pay for a car in your name with your Priceline account but when they ask who the driver is, and if it's someone other than you...they go ahead and let you put another person as a driver. Then you go to pick up your car and because your driver is different than the credit card with your name, youre screwed.

You can't get the car and you can't add your own name as another driver, or switch drivers names even though youre the one who paid and made the reservation through your Priceline account. Priceline should immediately state that the driver and billing name have to match. Instead they make the reservation and take your money you can't get back. On Booking Holdings website they boast about integrity and human rights.

What a sham!! Any Booking Holdings company should clearly state when booking a vehicle that the driver has to match the credit card. It is confusing for the Priceline customer because when you otherwise take out the 3rd party you are able to interchange the driver and the payee. Never again will I use and Booking Holdings partner .

I've been stranded at the airport with no refund. And I have another upcoming reservation I can't add myself as a driver to. Priceline AI *** tells you to call the car company and the car companies tell you to call Priceline. Total runaround scam.

I can't believe Booking Holdings is still getting away with the shoddy practices!!! Thieves!!!

I wanted to cancel the reservation made for July 6th and called the hotel directly and she told me I had to call Priceline 3rd party. I NEVER reserve through a 3rd party & when I tried to call priceline and got a AI bot and kept getting the run around, and then finally after 2 hours I thought I was talking to a human, but she gave the run around as well and said she could not hear me and to call the same number back again, so I did and got another AI bot and got completely nowhere, and also the terms were that I could cancel by 4pm the day before, so that is what I proceeded to do that and then we called the CC company and they aid they would look into it. So NO I will NEVER recommend Priceline, It was a frustrating eperience.

Never answered the phone - blood spatter in the bathroom - filthy bathtub and shower walls. Scared to walk around or shower without shoes.

Pictures can't demonstrate the smell in what is supposed to be a non-smoking room. Choice Hotels gave us enough points to book a night somewhere else but can't provide enough points to cover the other 6 nights we paid for because we booked through Priceline, and Priceline doesn't even answer the phone. Pictures on the website aren't accurate - bait and switch. We aren't asking for money back, just wanted Priceline to move us to another hotel that won't require shower shoes and a tetanus shot.

See photos. Truly disgusted.

Almost forgot about the blood-stained sheets and cigarette burns on the bedspread. Priceline should've at least answered the phone.