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Priceline Room Booking Review

I asked for a four star hotel with a pool and hot tub for my arthritis, and they gave me s hotel without a hot tub. I asked to be transferred- saying that they did not provide me with the criteria I asked for, and they simply said they don't guarantee anything.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
Website
#941816
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I booked a room in San Francisco through priceline and they represented a 3 star hotel room "Hotel Witcomb" on Market street. after we accepted the reservation from Priceline we looked up the hotel and looked at the reviews from customers. All saying that it is dirty...
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I didn't like
  • Completely unresponsive
  • Misleading examples
  • Not empathetic
#932717
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I made a reservation through Priceline to stay in a hotel near Lake Tahoe. When I arrived at the place at 2:00 AM in the morning, the hotel was closed and me, my wife and two children have had to sleep in the car. Now booking.com(priceline) is trying to charge me for...
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1.0
#884761
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Priceline 4 Star Express Deal in San Diego LaLolla-UCSD. Advertised "Free Internet." When the booking was made and Priceline E-mailed my receipt, "Free Internet" was downgraded to "Free Internet (in public spaces.) Rob- Priceline Online Customer Service Rep was...
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1.5
#868959
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Priceline Room Booking Review

Unbelievable.... They sold me the room and there was no room... Tried to call them .They put me on hold for 1 hour. No one answered called again still no one.... Was there. They took my money for a non existing already sold out room. And now i can not find anyone...
1.0
Details
Customer service
Highgrove, California
#864237
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I did reservation my ticket 05/11/2016 ~ 05/12/2016. However, I need to cancel my ticket because I have to do important something. So I found at web-site for cancel, but "cancel" is not showed. After that, I contacted with Price-line. They say "This ticket is...
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Anonymous
Anonymous

Bad customer service. Changed room type from what I booked. No live customer service

#837100
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I rented a car through Priceline.com and then found a better price. The price they charged me for the (basically) 8 day rental was $495.69. I then got an email showing a price of $282.73 (which I verified on the car rental company website)! I contacted Priceline...
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I didn't like
  • Pricing not matching cheaper price
#835105
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Status: Disconnected Meg: Hi, my name is Meg and I'll be assisting you today. Marina: Hi Meg, why is a room for April 4 to check out April 6 not available here: https://www.priceline.com/stay/#/details/43595/1 Meg: It sounds like you haven't booked your reservation...
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I didn't like
  • Uncaring
  • Do not acknowledge site error
#812057
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Had to get off the road immediately at 5a. Booked a room through one hotel and they won't be able to get me checked in until 3p. Instead of waiting 10 hours, I booked another room through Priceline. When I called the company to refund the 1st room, they stated that it...
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1.5
I didn't like
  • Did not receive refund
#781288
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never again. I booked a rental car + collison damage insurance but I had to cancel, mind you my trip is 2 months away. Rude customer service woman talking loudly and raising her voice and at first lying that I didnt purchase rental car insurance when I clearly have all...
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1.0
#770889
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