Update by user May 07, 2012
Four calls to customer service, one letter to customer service Vice President, and one appeal all resulted in snobby, condescending responses that I am out of luck - so sorry Mr. Customer but there is nothing you can do about us ripping you off.
That is Priceline for you - a big scam rip off with no customer service. I am actually going to file a small claims lawsuit at my local courthouse - good luck fighting this Priceline.
Original review posted by user Apr 05, 2012
Beware: Priceline is a ripoff scam. I bid on a 4 to 5 star hotel minimum as an anniversary treat for my wife.
Priceline came back with a 3 star hotel and charged me the full bid price ($75 higher than the 3 star hotel going rate). All other travel review companies, including AAA, Hotels.com, TripAdvisor, etc. rate that hotel as 3 star. We didn't even stay there because we were looking for something nicer for our anniversary, but they charged us $152 anyway.
I later found out that Priceline routinely, intentionally, and illegally overinflates their hotel ratings to sell inferior rooms at higher overinflated prices, ripping off their customers.
Customer service was a joke - they are so rude, and they chuckled and practically agreed that they conduct this scam, but "it is their business". Beware: Priceline is a ripoff scam.