I purchased an Express Hotel Deal for July 4 and the rate was $93. That same Express Hotel Deal for the same date is now $72.
I've spoken to customer service and I fell the explanation I'm getting is ludicrous and according to BBB other consumers agree.
Best Price Guarantee states that if you book an Express Deal and you find the same itinerary at a lower price, you get 200% of the difference back. "Price must be in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Additional restrictions apply*."
"How to Match: Hotels: same hotel, check-in and check-out dates, number of rooms, room type including bedding and view selection".
According to customer service, the rate guarantee does not apply to Express Deals yet that contradicts Pricelines advertising. If you book an Express Deal and find that same Express Deal for a lower price, why would the Best Price Guarantee be honored.
When booking an Express Deal, there is no way for the consumer to "MATCH" all the specifics mentioned above which I believe makes the Best Price Guarantee false advertising.
Express Deals with the same booking dates, same Express Deal location but with a lower price should be honored. With an Express Deal you cannot guarantee the hotel and room type, seems like Priceline is trying to backpedal on the policy by it not being 100% clear.
Product or Service Mentioned: Priceline Website.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $42.
Preferred solution: Price reduction.
Priceline Cons: Would not even give me a credit let alone a refund, Hidden policies, Unethical practices, Best price guarantee, Customer service.